Samsung Electronics America Inc.

Samsung has reviewed Ms*** complaint in regards to compensation for food loss. Our system shows a compensation check in the amount of $400.00; reference Txt# *** was issued on 11/07/for food loss. Please allow 7-business days after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I'm not sure how to respond to this. We sent the phone in again for repair and the phone now seems to be working. But if history repeats itself, the phone will fail in a few days. Also, there appears to be new scratches to the side of the phone and the screen. For now the phone seems to be working; we'll live with the scratchesBut boy, what customer service! Let's hope the phone continues to work
Regards,
*** ***

Samsung has contacted the customer regarding their concerns with their Television being calibratedSamsung has advised once the receipt has been received from the customer a
reimbursement will be appliedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
They never contacted me and never resolved my issueI tried to call them but no one knows who can help me, or anything about who responds to the Revdex.com complaintsWHo am I suppose to contact and at what number
Regards,
*** ***

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe apologize for the typo in our reply where we referred the product as a refrigeratorWe are well aware that we are working on a washer issue with Mr***We have offered Mr*** a buyback (refund)Mr*** accepted our offer and we have initiated the refund processRefund payment processing e-email was sent to the customer on 11/6/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***8. Thank you

Based on the extent of damage our technicians found that the damage could not have been caused by a slight press of the home buttonBased on this evaluation Samsung cannot warrant free of charge repair. Samsung can only offer repair at the reduced rate of $70.31.Again, the new price adjustment will only be valid until end of business Tuesday, 6/14/before the phone is returned without repairThank you

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows the agent handling the claim made several attempts to contact him by phone but have been unsuccessful in reaching him. The agent was calling to advise Mr*** that he was set up for
service; reference Txt# *** however it was cancelled because ASC was also unable to reach him (three attempts) to be able to schedule the repair. The agent left voice messages for Mr*** with their contact information to return the call. Please have Mr*** return the agent’s phone call at his earliest convenience if he still needs assistance with his claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer regarding their refrigerator via their email address and voicemailWe have set up the customer for repair service under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

I am rejecting this response because:
The steps outlined in the email were already done when the Samsung 1st level troubleshooting was doneI also detailed in the original complaint that all steps have been taken to ensure this is not simply a driver or firmware issue that can be resolved easily by me.I also sent a reply to Samsung telling them this and I asked to be calledTo this very moment I have not got a callbackI have also called the number at the bottom of the Samsung reps email and I get a voicemail for both the mainline and her extensionI called every couple hours all afternoon yesterday and have been doing so all day today still with no responseAgain this does not solve the issue I am facing and after being "shut out" by the Samsung "Presidents" dept the desire to follow through with my initial desired settlement is greater. Below is the reply I sent to the Samsung rep after getting her email Everything was updated as mentioned in the Samsung bulletin and in youremail belowThis is beyond the point of troubleshooting at this juncturePlease call me via phone at ###-###-#### so we can resolve this matterquickly

Samsung has contacted the customer regarding their concerns with their dryerThe agent reached out to Mr*** regarding getting a bill of sale for the
unit. We are waiting on the customers response. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows a compensation check in the amount $666.03; reference Txt# *** was issued on 10/12/for the device. Please allow 7-business days after the check has been mailed to receive it. Thank
you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung e-commerce division there was no request for cancellation. The order shipped on 12/and *** attempted to deliver times but the customer was not available to sign for the delivery so it was returned to the shipper. The customer received a full refund in the
amount of $on 1/that should show on his ***. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# *** Thank you

Samsung has reviewed Mrs*** claim in regards to her dishwasher. Our system shows a refund request in the amount of $999.99; reference Txt# *** due to no coverage was submitted for the unit. The agent handling Mrs*** claim spoke with her on 4/05/and
advised her to hold on to the unit until the refund process is complete and the refund has been received In addition, the agent advised her of the refund process and the acceptance documentation that are to be sent upon final approval. Once the refund has been approved, processed and issued, please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:The number that Samsung is calling is the back up number they asked for in case they were unable to reach me on my main lineThis is causing a delay in my receipt of their call as well as my responseI have asked for this to be updated twice now. My main line is: ###-###-####I returned Lashandas call today, 9/at 12:50PM CTThere was no answer - I left a voicemail
Regards,
*** ***

I am rejecting this response because:There have been known issues with TV (especially if you read the online Audio/Video forums, and it seems Samsung does not want to accept responsibility that these TV's have suffered failing parts

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service for herWe apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his Galaxy Note phone. Our system shows the E-commerce Deptprocessed a refund in the amount of $958.68; reference transaction #*** for the deviceWe apologize for any inconveniences and delays the customer may have
experienced with this caseThank you

Samsung has contacted the customer regarding their televisionThe customer was requested to submit their purchase receipt and a photo of the damage of the televisionWe are
waiting on the customer to respond to the requestWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.It seems the Accessories Department tried to make contact regarding your order, but received a busy toneAn email was sent to inform the product has shipped and is currently in transit to your home.For
additional concerns please contact the Accessories Department at *** *** **Thank you

Complaint: ***
I am rejecting this response because: it's not due to Physical damage the screen made a popping noise like I explain and the screen went black when I turned it on it had the rainbow lines with the crack it was hot and it smells like something burned inside of it what I'm upset about it how the service center made me wait two weeks for someone to come out they called me to tell me that they had to change my appointment due to they had to order the panel for the tv after me waiting the tech comes out and says that he would have to come back after they told me that he will have the panel on hand he said he didn't but then he calls me an hour lata saying that if Samsung would change the Decision that he will come back out the same day he had a part in his Van so why lie and say you don' have it but you call and tell me you do my season on why they put that it was Physical damage it because they were giving me a problem om my Initial ticket number that My receipt was invalidWhat I also find that is not right that Samsung call me I spoke to Amber H*** she told me that it will be cover even if they find it to be Physical damage that it will be a one time Courtesy and now she is telling me no I would like something to be done.Regards,
*** ***