Samsung Electronics America Inc.

Samsung has reviewed Mr*** claim in regards to a refund for his Samsung.com order. E-Commerce has advised that device was received at the Fulfillment Center on 8/29/17; reference FedEx return shipping label *** and a refund in the amount of $469.20; reference Refund ID
Number *** was processed on 10/4/for the order. Please allow 3-business days for the funds to be reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs*** claim in regards to her Samsung Gear Fit2. Our system shows the agent handling the claim spoke with Mrs*** on 6/14/and requested the model and serial number for possible accommodation. On 6/16/17, the agent emailed Mrs*** to
advise that Samsung could offer a FOC (Free of charge) repair accommodation. To date, the agent is still waiting on a reply from Mrs*** on whether she accepts the offer. If Mrs*** accepts the offer, please have her reply to the agents email in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint:
***
I am rejecting this response because:Nothing was resolved with *** *** *** store all they did was give me the phone number to the customer service department for me to call SamsungI called Samsung executive customer service on 4-2-spoke to Angel *** *** in which he told me he was going to review my complaint and will call me backHe never called me back to resolve my issueI have left several messages on 4-7-17,4-12-17and 4-26-and he has not returned any of my messagesSamsung has the most horrible customer service worst company I have ever delt with!!!
Regards,
*** ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been accepted and approvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Please don't close my file until I get the check from Samsung because they want me to mail the power card to them and I can't do this until I purchase another refrigerator to put my food inSo they have to process the check once she sends me the paperwork and I send her the stickers from the refrigeratorThen they'll start the process of the check

Samsung has contacted the customer regarding his concerns with his refrigeratorThe agent was unable to reach Mr*** so a voicemail was leftPlease contact Jahala at your earliest
convenience and she will assist. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***Thank you

I am rejecting this response because:
AThis is the second time I will of sent my.phone out for "repair." As written in my initial complaint not only did the phone come back with same issues I sent to get repaired but came back with additional onesConvenient or fair?
BIndicating that the phone could be Maintenanced an unknown amount of times defeats the purpose of HAVING A PHONE
CI'm didn't demand you reimburse me for my backuphone which I bought outta pocket cause my Samsung was malfunctioningI ask to replace my phone which is clearly a lemonI do not want a phone with new componats in itIf I wanted a frankenphone I'd of built one myself

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer to provide the return tracking numbers for the tablets to proceed with the refund processThe customer requested to be refunded for the shipping cost paid out of pocketWe offered the
customer a $promotional code for the shipping costWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty services. Samsung will evaluate your product and determine the appropriate
resolution for this matterTo proceed with evaluation please contact Samsung Customer Support at ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAfter receiving and evaluating pictures provided by the customer with our product support team we have offered to send out a technician to come out and evaluate the unit first handWe apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have reached out to the customer to and let him know that a fix is to come real soon as some reviewer sites have already tested the fix that we are set to releaseWe also explained to
him how the new firmware will not negatively affect the SSDYou can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their range. We confirmed that she is proceeding with the refund under transaction# ***She states that she is going forward with the refund as discussedShe states that she told the ENR dept that she cannot move
the range to get the power cord and serialShe states that once she receives the refund check first she will purchase a new rangeOnce the new range is delivered and the old one is moved by the delivery man she will then cut the power cord and send in the documentationI advised the customer that I will verify this with the ENR team as well as document the account. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***Samsung has offered the customer a $*** *** Gift Card to utilize toward replacing her keyboardWe apologize for any inconveniences and delays the customer may have experienced with
this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55ES8000FXZASamsung has advised to the customer that based on our customer service records his warranty has expired as of December therefore we are unable to honor his request for repair cost
reimbursement We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***4. Thank you

Complaint: ***
I am rejecting this response because:
The lady that I spoke with over the phone was very rude When I asked her to speak to her supervisor, she said that she does not have a supervisor and that if I called that department again, she is the only person that I would be able to speak with.she was very argumentative I'm not satisfied with this response or the service received from Samsung
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-P6000ZKVXARSamsung has advised to the customer that we can absolutely send him a coupon code to purchase a cover from our website, as well as offer to assist if this issue does happen going
forwardThe unit is currently within warranty and has been set up for repairsUnit was received on 4/4/and repaired on 4/7/Should the customer have any further issues please have customer contact Samsung directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Our files indicate that the customer’s request regarding her recent purchase through SamsungWe have requested for FedEx to process a 2nd investigation but for customer satisfaction we have also processed a refund for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Ms***’ claim in regards to her phone. Our system shows on 4/17/17, the agent handling her claim emailed her that the service center is in ***, *** and would request to have the service on the device expeditedThe expedited service would include one day shipping to and from the service center as well as the repair which will be completed within hours timeframeUnfortunately, Samsung does not have a repair center in Ms***’ city in order to provide service therePlease have Ms*** contact the agent handling her claim if she wishes to proceed with the repair. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is semi satisfactory to meThere still are outstanding questions which have not been answered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would expect my refund check mailed to me asap to get this resolved
Regards,
*** ***