Samsung Electronics America Inc.

Samsung has reviewed Mrs***’ claim in regards to her washer. Our system shows the agent handling her claim spoke with her on 4/12/and provided with the options for the recall Mrs*** informed the agent that she is going to continue to use the unit The agent advised to
only wash water proof and bedding items on the delicate cycle going forward We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

As per Prizelogic Brent Warheit has been has been approved for two rebate checks for $each and he should receive both by the end of the week. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAs an accommodation, we have added the $for tax and have also added additional compensation of $for food loss to the customer’s refundWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe have advised to the customer that based on our research the part number ***It has been confirmed that part number has been discontinued however we do have a substitute and below is the
substitute informationThe ability to order the substitute part from an authorized parts distributer has not been restricted by SamsungAlternate part number ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** complaint in regards to being charged $for the trapromotion. E-Commerce has advised that a refund in the amount of $175.00; reference Refund number *** was issued as a one-time exception for the traadjustment charge. Please
allow 3-business days to see the funds reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, pending my receipt of the full refund which may take up to 2-weeks to process
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows on 5/02/17, a buyback refund in the amount of $899.99; reference Txt# *** was submitted for the unit. Once approved, Mrs*** will receive an email with the refund acceptance
document and refund instructions. Please have Mrs*** send back the acceptance document once she receives it so the Refund Deptcan process the refund in a timely manner. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their smart phoneWe have left the customer a voice mail and the call was disconnected upon contacting
the customerUnfortunately, we have not heard back from the customerPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have confirmed the issue with the customer is with youtubeThe customer indicated yes and also stated sometimes also netflix but not all of the time for eitherWe explained that unfortunately
this is a software issue and there is nothing wrong with television itselfWe additionally explained that we are actively working with all app holders to ensure they resolve and create all updates neededWith this being said we are unable to honor the customer’s request for a refundAdditionally, our limited manufacturer’s warranty does not offer compensation for timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have talked to Samsung and we have resolved the problemThey helped me handle the situation and I appreciate what they have done and what you have done on my behalf

Samsung has reviewed Mr*** claim in regards to his redemption code. Our system shows the E-Commerce Division has processed a request for new code to be issued. Once the code has been generated, it will be sent to Mr*** email on file. We apologize for any
inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for evaluation purposes in order to provide resolution.Samsung does not have a loaner phone policy
in place, therefore, if you do not own an older device for use during this time we must refer you to your service provider's local corporately owned retail store for possible loaner availability.To proceed with evaluation please contact Samsung Customer Support at ###-###-#### to arrange a new Service Ticket.Thank you

This issue was resolved with the customer directly. He is being provided an exchange once his original phone is returned

Complaint: ***
I am rejecting this response because: no one ever answers the phone at the repair company Cannot get a returned phone call either This is ridiculous They must be busy repairing Samsung's garbage products

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***We have requested for the customer to provide a copy of their original purchase receipt for review for possible accommodationsWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Samsung can confirm that liquid damage is present internally which can only be found once the phone is opened.The service provider retail store may only be reviewing the phone externallyPhysically opening
the phone could risk further damage to the internal workings of the device, or cause LCD damage so most carriers do not perform this procedure. This can also account for why the phone may have additional symptoms once it leaves the Samsung repair facility.Under the coverage section of the Samsung Standard Limited Warranty liquid damage is not covered, and resolution would need to be provided by the service provider if insurance was purchased.Thank you

Complaint: ***
I am rejecting this response because:
"Message received from Samsung: Please be advised that your Samsung service ticket has been placed on a temporary hold due to an unavailable partAs soon as the part becomes available, your device will be repaired and shipped promptlyThis response doesn't not provide specific detailsI know that if I call, I will be provided with any informationPlease provide the date the part will be received and how long the repair is expected to take
Regards,
*** ***

Samsung has contacted the customer on 12/27/and left the customer a messageOn 12/28/17, we followed up with the customer for diagnostic set up and the customer set up the customer for 1/We attempted to contact the customer on 1/6/at ###-###-####, the customer was not available and we
left a message regarding the refund processOn 2/9/17, we again attempted to contact the customer and left a message informing the customer the refund check is in the mail to her address due to the refund bounced back from her bankWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of the customer’s file, the claim is closed due to repair/evaluation is the only accommodation available at this timeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***Thank you

Samsung has followed up with the customer regarding their TVThe customer has given a repair for the unitIf you have any concerns regarding this TV, please tell us againSorry for the horrible experience you had with usWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Also you could reach us at ***Thank you