Samsung Electronics America Inc.

Samsung has reviewed Mr*** complaint in regards to his phone being blacklisted. Our system shows E-Commerce Group is currently investigating this matter and will be in contact with him once it has been resolved. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our product support team deemed that the panel was working within specificationWe have offered the customer a buyback (refund) as an accommodationWe advised
that the offer will be good for days from 5/28/The customer advised that he will discuss with his wife and contact us back within days with his decision We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung made an attempt to contact Mrs*** on 2/28/and agent handling her claim left her a voice message to call back. Upon further review of the claim, Mrs*** previously advised the agent that she had a service appointment for her unit through Samsung and that they were waiting on partsAs per Mrs***’s admission, she did not wait for the parts to come in and had the unit repaired by a local appliance company. It is Samsung’s policy that we do not reimburse for service fees paid to an unauthorized servicerOur system shows that there was a repair request for the unit; reference Txt # *** and it shows that the repair was completed. Mrs*** may contact the agent on the number left on her voicemail or send an email to *** for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic,
"Arial","sans-serif"">the consumer’s replacement order has been placedWhen tracking information is available, we will send it to the consumerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through FridayThank you

I am rejecting this response because:I think it is ridiculous that Samsung Electronics are so poorly constructedweeks and phones shatteredI have over $in Samsung phones and used up both of my upgrades on my wireless account on these items.All of the appliances in our house were purchased new when we moved in years agoEverything is SamsungFrom the washer/dryer, to the refrigerator, stove, and dishwasher.I do not appreciate the way I've been treated in this matterI will not be buying anymore Samsung products and I'll be sure all our family, friends, and neighbors don't as well

Samsung has contacted the customer regarding their printerThe customer will be issued an e-gif of $and informed to enter the code in manuallyWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

In order to determine appropriate solution, could you provide more detail on your eye problem that you are experiencing? You can directly reach us at ***
Thank you

Complaint: ***
I am rejecting this response because:
There response the to the complaint is insufficientAll Samsung is saying to me as a customer is they don't stand behind their productsI will say once more I want to push this as far as possibleI'm not the only customer that has had to deal with this issueIt has to stopI am willing to proceed with all legal remedies possible
Regards,
*** ***

As per Samsung e-commerce division the customer ordered a LED JSeries Smart TV-32"Class (31.5" Diag.) and a Samsung Galaxy Tab A 10.1" 16GB (Wi-Fi), black on 11/27/The customer received the TV on 12/02/The customer has not received the Samsung Galaxy Tab A 10.1" 16GB (Wi-Fi),
blackAn investigation was sent up for this order on 12/16/We received a reply from Ingram acknowledging the investigation on 12/19/Ingram has not provided an update sinceA message has been sent to Ingram for an update(Waiting for a reply from Ingram so that order can be refunded) Claim #: ***, Invoice #: *** We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their washerThe customer was provided the information to scheduled the recall repair on the website for their unitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

As a courtesy, Samsung has authorized compensation of the repair fee for the customer’s productCustomer has been informed and has accepted our offer. Thank you for your time and patience
Best Regards,
Samsung Electronics America

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer inquired about his shipment not being delivered in a timely mannerThe customer was informed AGS is attempting to schedule a delivery appointment for his order as of 12/12/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:They did nothing to fix my complaint. They said they couldn't find a record of my communication. They could not because the person on the other end of the phone would not take my name or any other information. This is about an item recalled for safety and they are not assisting me with the recall claim. They asked for a serial number and ticket number. I do not have it because their employee would not give it to me. Clearly they did not read my message
Regards,
*** ***

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, the customer stated the product was not defective or damaged but is not compatible
with the home applianceThe customer has been set up for a returnWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have requested for the customer to send us a copy of her sales receipt for the purchase of the unit in order to look into alternative accommodations due to not having another authorized repair
center availableCurrently, we are waiting for a reply back from the customer We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mrs***’ claim in regards to her refrigerator. Our system shows the agent who handled her claim spoke with her on 3/21/to discuss the claim further. Mrs*** stated that the ASC (Authorized Service Center) ** *** damaged her unit by cracking her ice
makerShe stated they came out times and problems constantly occurred; times for the icemaker lever and times for the leaking to the unitThe agent advised Mrs*** that ** *** would come out to repair any parts in which they have broken on the unitMrs*** stated that ** *** did come out again to finally repair the unitThe agent advised Mrs*** that the quality and ASC concerns are addressed internally and the agent could not discuss how it is handled with herMrs*** stated she is not expecting payment for the repair due to the unit was purchased in but wanted compensation for her timeThe agent informed Mrs*** that Samsung does not compensate for time. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

The complaint *** was not resolved I have been working where I have limited access to the internet to respond to the problemThey gave the same exact answer that I had issues with on the phone with there customer care hotlineI would like to address the issue further if I could without opening another claim to the issue

As per Prizelogic Mr***’ check was mailed on 08/16/2016. If Mr*** has not received his check he would need to verify his address so that they are able to process a reshipment. Prizelogic has also stated that they will be contacting Mr*** via his helpdesk ticket.
. For further inquiries, please have customer contact Prizelogic at ###-###-####. We apologize again for the inconvenience. Thank you for being a valued Samsung customer

Samsung has reviewed Mrs*** complaint in regards to her television. Our system shows the agent assigned to the claim submitted a service request; reference Txt# *** for the unit. The ASC has been in contact with Mrs*** to schedule the repair on the unit. Thank
you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been set up for a refund under transaction #
"Arial","sans-serif"">***We apologize for the previous response error and for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you