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Samsung Electronics America Inc.

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Reviews Samsung Electronics America Inc.

Samsung Electronics America Inc. Reviews (11685)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order and trapromotion. E-Commerce has advised that an E-Commerce agent contacted Mr*** by phone and advised him to keep the original order as the second order had failed the fraud review In
addition, the agent advised Mr*** that in the event that he is charged for the trade-in, his account will be refunded The agent also provided Mr*** with their personal email address to contact them directly if he is charged for the trade-in. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung rangeIn order to review the customer’s desired resolution, we have requested for the customer to send us a copy of their purchase receiptOnce we receive the purchase receipt, we will be able to
determine if we can offer her an exchange or refundWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** I have an issue this resolution is FINE but Samsung has made NO attempt at contacting meThe number that's listed to contact Samsung just has a minute hold time then voicemail and I provided tech support with my model and serial number and proof of purchase and I took pictures and email it too them when I opened my case with them and its on my file with themtech support says I have to talk to the presidents office and they don't answer the phone and they have not called or emailed me at all so I don't know what they are talking about Or why they are saying they are waiting ON ME? Im waiting for them they cant just tell you they need stuff and give me a number that does not work. SO I am available ANY DAY after 330pm on ###-###-#### or ###-###-#### I have voicemail on both numbers. My email is *** so if you can pass this alone to whom ever has said they are waiting on me id be grateful!

Hello, this complaint was previously submitted to Samsung and responded to on 2/20/Direct contact was made, and an offer to repair the unit free of charge was made. At that time the offer was accepted and a new Service Ticket # of 4*** was createdA UPS Premailer (empty box) was
requested the same day and should have been delivered on the following week in order to retrieve the product. At this time, the unit has not been returned to Samsung in order to fulfill this offer (UPS Tracking 1z6vf*7538).On the in case the 1st premailer was not received, Samsung has requested a 2nd premailer be delivered to your home address tomorrow, 3/3/15. Please return the product, removing all accessories prior to shipment, to complete this free of charge service.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have requested for the customer to provide to us a copy of their purchase receiptCurrently, we are waiting to hear back from the customer with this documentationWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Dear *** ***,
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We apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided
Please provide a the name under the account, phone number used , email address used, customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at 888-480-between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung have contacted the customer regarding their TelevisionA Samsung Representative has left the customer a message at ***The representative left a message informing the customer their unit is OOWThe unit is over days from the date of purchase; no parts can be processed for the
unitIf additional parts for the television is needed the customer can do so at www.Samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her refund. Our system shows a Refund Check Issued e-mail was sent to Mrs*** on 3/23/and the refund check issued on 3/25/17; reference Txt# ***. Please allow for 7-business days after the check has been mailed to receive
it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Ms*** regarding her concerns with their refrigerator. Unfortunately we have not been able to get in touch with the customer by phone (###-###-####). The following email was sent to Ms***
Ms***, Thank you for contacting Samsung Electronics, Office of the President, we appreciate the opportunity to respond to your concernsFeedback is always appreciated. Samsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on your RS2630SH/XAA was months, parts and labor, which expired 08/31/based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the owner We apologize for the inconvenience, but Samsung will not be honoring your free of charge repair requestFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim#***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile the product may be manufactured with a durable build, if dropped it is possible for physical damage to occurIn order to provide resolution Samsung would require the phone be shipped to Samsung's
Repair Facility for evaluation, however, a repair charge may be required due to the fact physical damage is not covered under warrantyOutside of the insurance that can be purchased at the carrier level, Samsung offers Protection Plus Service which provides consumer protection should incidents like the one mentioned occur. To assist with gripping the device we might suggest the purchase of a phone case which can be found line via a Third Party retailer, or via Samsung's websiteSamsung would have to decline free of charge repair/replacement or compensation as requested. If you would like to continue with evaluation of your device please contact ###-###-####Thank you

Samsung has reviewed Ms*** complaint in regards to her phone. Our system shows the agent assigned to the claim spoke with Ms*** on 10/04/to discuss the case Ms*** told the agent that she sent in her original phone for repair but it was never returned to her
Ms*** stated that the phone had been overheating and when used with the GearVR, the device would get very hot Ms*** also told the agent that she has been waiting on her refund for the phone however she doesn’t have a sales receipt for the purchase of the phone. The agent explained to Ms*** that unfortunately, without a sales receipt a refund cannot be processed The agent advised Ms*** that the exchange that should have been originally processed by UPS, will be processed by the UPS Coordinator Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their TelevisionAfter further review of the file history and photos, the television has been deemed physical damage
Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding her concerns with reimbursing for her expensesWe do apologize as Samsung does not reimburse for repairs. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you

Complaint: ***
I am rejecting this response because: The statement "Our system shows an E-Commerce agent emailed MrKristan advising him that the promotional code ending in..." is incorrect. I was never emailed the code. I was given it over the phone. No terms were given, no expiration was given, no method to use the code was given.This entire process has been a run around and until a code that works is received, I can not close this case. I have 20+ emails of back and fourth over the last months of promises to contact me with no resolution. I'm not requesting anything extra, only a working code that I was promised per my invoice when I pre-ordered the cell phone
Regards,
*** ***

Upon further review of Mr*** claim, our system shows on 5/05/he received the email with the link to access with the promotional code. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim The electronics business model is predicated upon cutting-edge research and continued innovative developmentToday's access to the ever changing technology landscape is predicated on an
infinite loop of continuous improvement that stimulates innovation. Please note, software updates for phones using the Android operating system are manufactured and approved for by each individual service provider, and distributed by the service provider, such as Verizon, T-Mobile, Sprint or AT&T. Once downloaded, these updates cannot be reversed. When clicking the Samsung Pay Icon it informs the user you must download and install the Samsung Pay App Until you have personally accepted the option to “Install” the Samsung Pay App once it is available on your device, the application cannot be used, and you would only see the Applications Icon. Once the application is install the capability to remove an imbedded application is not availableThird Party applications are the only downloaded applications that can be removed from a product. The best option would be not to use the application if it is not wanted Thank you

Samsung has contacted the customer regarding her Revdex.com complaintBased off of our customer service records, we show that we processed a free of charge order for the video pack and it was delivered to the customer on 1/27/We apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the *** department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer has been issued a $promotional codeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

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Description: Electronic Equipment & Supplies - Wholesale & Manufacturers, Photographic Equipment & Supplies - Wholesale & Manufacturing, Television Sys & Equipment - Closed Circuit, Auto Dealers - New Cars, Electronic Equipment & Supplies - Dealers, Shavers - Electric, Television & Radio Parts - Retail, Computers Hardware, Software & Services, Electronic Equipment & Suppliers - Service & Repair, Fulfillment Services

Address: 85 Challenger Rd Fl 7, Ridgefield Park, New Jersey, United States, 07660

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