Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorOur research indicates that the customer refrigerator’s one-year limited manufacturer’s warranty expired approximately in 06/We have explained to the customer that if the unit is
still covered under an extended warranty then the customer would need to contact the extended warranty company for further assistance as their one-year manufacturer’s warranty has expired and we cannot honor her request for a replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that our refund attempt failed because the customer issued a chargeback through PayPalOn 08/22/is when the chargeback hit our system
and the first failed refund was attempted on 09/04/A refund will always fail when there is a pending chargebackWe show that the chargeback has been completed against this order for $on 10/21/If the customer insists that the refund is not in their account they will need to work with PayPal to determine the location of the fundsSince this is a chargeback we cannot provide a transaction ID or anything similar to assist the customer in locating their funds with PayPal as we could with a refundIf the customer does or did work with PayPal and PayPal indicates that they don’t have the funds either then we will require confirmation from PayPal on their official letterhead that all chargebacks against this transaction/order have been dropped which we can use to refund the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through FridayThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do apologize for any trouble you may be experiencing with your headsetsWe must confirm that the information provided regarding your warranty period is accurateThe phone and it's included
accessories have a limited warranty of one year from the original purchase date. Although a manual may not have been included in your packaging a copy of the warranty is included, and can also be found online at the link below. *** If you are in need of new headsets they can be replaced with valid purchase online, or by contacting the Accessories Department at *** . Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dishwasherWe have requested for the customer to provide to us an estimate and photos for their damage claimDue to the amount being requested we have forwarded the file to our insurance carrier for
handlingWe will be also setting up the customer for a replacement through The Home Depot for the unit itselfWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung USA does not sell unlocked phones. Due to the international nature of your product any requests of refund would need to be directed to the seller, or place of purchase.As it has been stated, Samsung Latin America has been notified of your request and should be in touch with you.Thank you

Upon further review of Mr***’s concerns we do apologize however the resolution will remain the same. As per the Samsung Standard Limited Warranty the phone is required to be returned to Samsung for evaluation in order to determine resolution. Samsung will exhaust all repair options in efforts to repair the deviceIf all options are exhausted and issues are still present, which are not a result of physical abuse such as liquid/physical damage, then Samsung will authorize replacementAs per warranty Samsung will repair/replace at their sole optionIf your request is for immediate replacement contact would need to be made to the carrier if insurance is availableTo receive service from Samsung the device would need to be shipped to Samsung. We apologize again for any inconvenience this may cause. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records indicate the refund request was awaiting confirmation for the return of the productIt has been confirmed that the product is with the repair centerRefund has been submitted for processing and
will be issued in the form of a check delivered via US Postal Mail serviceSamsung cannot confirm exact delivery date, however, estimated delivery is 10-business daysThank you

Complaint: ***
My IMEI number is ***
Email address ***
And date of entry was the 12th of FebruaryI called Samsung Customer Support and they transferred me to prize Logic, I explained to prize logic that I purchased this phone off my cousin and I registered for samsung pay for the first time and they explained that the previous owner already claimed a promotion using my phone and that I should contact himI would like you to keep in mind that this is the first time I ever open a Revdex.com report, and I only did it because I feel the situation I am in is Unfair, my intention was not to give your company a bad review, but no one would help me out so I had no choice, I apologize
Regards,
*** ***

Your UPS Claim was submitted to UPS on 6/23/for claim of damages, the claim was not paid on this date. From the submission date of your UPS claim it takes an estimated 8-business days for UPS to notify Samsung of their resolution. In your case UPS responded on 7/10/with payment, and on this date your replacement device was ordered.We do understand the frustration regarding the receipt of your replacement, but as informed as soon as the handset is delivered the product will be shipped to you.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have advised to the customer that our research shows this unit’s original month manufacturer’s limited warranty expired 2/02/based on the information currently on fileWe understand that the
customer has been advised there are no accommodations available for this unit; although this is accurate, we have offered an exception in this caseSamsung is offering a one-time out of warranty part(s) and labor accommodation if repaired through an authorized Samsung service providerThe customer has accepted our proposed accommodation and we therefore believe this matter is resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: I have not received the tool that removes the SIM tray
Regards,
*** ***

After months of trying to send in my phone for a screen replacement, I was finally able to send it inI was told that I would have it back within one week of the day I ship itI shipped it on 2/14/via the prepaid UPS label and it arrived on 2/16/at AMI called the next Monday the 20th to chebecause the online Samsung tracking didn't show my phone had been receivedAt the end of the conversation the acknowledged receipt on the 17th and then logged it into the systemSo my phone sat for days without being worked onThen I get an update that the part is backordered and they don't know when it will be fixedI email Angel from the office of the president requesting that he contact me and I finally get a call days later after I email him againHe tells me that my phone should be back in my hands by March 6! That is days! My phone is my wallet, calendar, email, etcIt is vital to my everyday functioningAngel told me that he could give me a 50% discount on my repair if I wait until the 6thWhat a joke! The real way to fix this huge mess up would have been to overnight me a new phone days ago when they figured out they had a big problem! This customer service experience has been the worst experience I have ever had and I will tell everyone I know not to ever buy a Samsung product againI seriously can't believe their business practices.A full repair of my phone and refund and something else to make up for all the time, frustration, and inconvenience they have caused me by not having my phone back in days like I was told

Just an update on Samsung RefrigeratorThis is the 5th time is a year and half that my refrigerator is outAfter Samsung has sent different repair companies to my home to repair this refrigerator we are again with non working refrigeratorYou had *** come out in January to fix, as I requested to not have the *** appliance that came out the times priorAfter a technician came to my house ordered more parts that they stated most likely would not correct the issue for longer than a monthThen they requested a check from me for I advised we would not be putting another cent into this refrigeratorThis was the order from Revdex.com complaint that Samsung was trying to rectifyThey stated that if I didn't want to pay the dollars then I would owe for them coming to my houseAfter much back and forth with *** I advised them to leave and refused payment advising them of this endless issueThey stated that Samsung did not write the order us as a warranty orderThen advised me that refusal to pay will go to their collections. After I asked them to leave and refused payment, the technician spoke with his boss and somehow they came to agreement they were going to eat the charges and still fix the fridgeI was late to work on this day dealing with the tech. So less than a month and the fridge goes out againMy husband was going to call Jasmine directly however *** said no worriesYou are no under our day warrantyOh great this should be easy thenSo we ordered a tech out to my house AGAIN!!! AND NEEDLESS TO SAY THE TECH TOLD ME THAT THE ONLY WAY ITS COVERED UNDER THEIR DAY WARRANTY WAS IF THE SAME PART WENT OUT. The same part they ordered and put in a month ago telling me that it will NOT workSo he was nice enough to waive the charge againNow at this point it needs a new main board and fan which he provided me with the part #s Fan motor DA31-00146E and the Board Main DA92-00055AHe was also nice enough to give me this information(this is sarcasm)Not sure why he could not test this a month ago to fix it when Samsung was payingSo again same song and danceHe would need to collect money from me to fix the fridgeAs I held back the laughter I asked him to leaveHe advised me if they come again they can't do me anymore "FAVORS" and they would have to collectI am beside myself with this journey of non stop inconvenience with a refrigerator
At this point I need to know what Samsung is going to do?
Replace my refrigerator with a new one? I don't want to take off work or be late to get to work or arrange for another technician to come to my homeThere is never a good time to not have a fridge, so far the 1st time it went out was before a high school graduation party Then it went out right before Thanksgiving, was fixed again then went out again before Christmas where I have the gatherings for the family, now I am hosting a 16th birthday party and baby shower, and again no fridgeSamsung has turned into a joke with my co workers and familyThe never ending storyStill no resolution

Samsung has contacted the customer to address their concerns regarding their refrigeratorAs an accommodation we set up service for the refrigeratorUnfortunately service did not resolve the issue; however the customer has was submitted for a refund and acceptedWe apologize for any inconvenience
and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case #***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletBased off of our customer service records, we advised to the customer that our records show that the camera on the unit has been fixed and tested okWith this being said we advised to the customer
that the unit is working as designed and that we would not be able to honor her request for a refundWe advised to the customer that in the event that an issue is identified we are more than happy to review alternative options however at this time the unit has been repaired and operating properly therefore it will be returnedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RSG307AARS/XAAAfter review of the customer’s claim, we see service has been scheduled for 10/28/with an out of warranty accommodation covering parts leaving the customer responsible for any
trip/labor feesTypically, once beyond the original 12-month warranty coverage period there are no accommodations available but an exception has been made and part(s) coverage has been offered Based off of our current customer service records, the unit’s original month warranty expired approximately in 11/Samsung apologizes for any inconveniences caused in this matter but respectfully, will not be adding labor to the current out of warranty accommodationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***8. Thank you

We were told by Samsung they would authorize *** to replace our washing machine or refund our money. *** did contact us and we have had our washer replaced with a *** unit as we didn't want to experience the same issues with the same washer again. I was waiting to respond, as we were to be issued a refund of the difference between the cost of the two units. We finally received our refund Friday night. The refund was only for the cost of the unit. The tax was not refunded, and we were required to pay tax on the new unit. Had we gone with the exact same unit I would have been required to pay a balance of nearly $as the taxes were not refunded, and therefore we didn't receive the nearly $worth of taxes in the refund. Samsung still trying to have the upper hand in the situation. Typically, if I go to a big box retail store and return an item, they refund the tax that I was required to pay. This entire experience has left a very bad taste in my mouth for Samsung. It seems that Samsung doesn't want to take responsibility for or pride in the products they sell to a consumer. Samsung did not go out of their way to help us. They blocked us at every step of the way they possibly could. Their customer service reps seem trained to tell customers "No" with no regard to customer service. Overall just a horrible experience, one that I would never wish on anyone. We only received a response from Samsung after filing this Revdex.com report and following that up by emailing the entire Board of Directors and the Office of the President. It should have never escalated to this level. Your average consumer would just sit down and take the flogging from the multi-billion dollar company, as they do not know how to proceed to get a proper resolution to the issue. I will not be recommending any Samsung products to any of my family, friends, or clients

Samsung has contacted Mr*** regarding his concerns with his water filter. The agent has received and has started the reimbursement process of the water filter under transaction #***. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

I received the promised merchandise as promised and in time for Christmas.ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their refrigerator*** *** was offered a refund in which she has acceptedThe refund has been submitted and approved. We apologize for any inconveniences and delays the customer may have experienced with this case
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you