Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because: Samsung sent an email apologizing and telling me that they can't refund my money because I disputed the payment through my bankMy Bank reached out to Samsung on 1\3\and and they were never contacted backI told Samsung that my bank has been trying to contact them and they have never responded back to my email
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his cancellation request. Our system shows a cancellation request was submitted on 5/5/for the order by the E-Commerce Division A cancellation request takes 1-business days to finalize so Mr*** can expect for the
authorization hold on his funds to be lifted by 5/10/2017. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
While I do understand, it is poor business practice not to honor an order placed, especially when you take money in the processNot to mention you still have it and I have nothing in returnShipping the order placed should not be a burden, considering it is standard business practice and you ship hundreds per day
Regards,
*** ***

Under the cover section of the Samsung Standard Limited Warranty your product will need to be shipped to the *** ** Repair Facility for additional evaluation. Based on the evaluation a determination can be made regarding repair. Should repairs fall within warranty guidelines service
will be rendered, should any repair void warranty requiring payment you would be contacted; or the device may be returned without repair. Refer to Service Ticket # *** for this evaluation, and utilize the UPS E-label emailed to *** for shipment of the product to Samsung

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service request for himWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer’s file history and complaint has been reviewed, we understand that the customer requests for repair assistance as the referenced unit is currently experiencing similar symptoms as
those diagnosed with inadequate capacitor failurePlease understand there is no documented history of recall or defect with this model unitAn occurrence of such issue, as the customer has described, would be considered an isolated failure and can be repaired by any one of our certified Samsung technicianAgain, we are sorry to hear that the customer is experiencing this issue but Samsung will not be able to honor the customer’s request for out of warranty repair assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***4. Thank you

Samsung has contacted *** regarding their concernsAs per ***,
"Arial","sans-serif"">the consumer’s location code on their receipt does not reflect an online or telesales purchaseA VR was shipped as this is the gift they were eligible for with the tracking number ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung E-Commerce division has contacted the customer regarding his order. As per e-commerce Mr*** was unhappy with the shipping
time frame for which e-commerce has apologized. The order according to the *** tracking number (***) was delivered on 12/16/2016. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of Mr*** claim, our system shows the repair has been scheduled to be completed on 6/22/on the unit. Mr*** was contacted on 6/19/with the scheduled date and time for service. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, we are currently processing the return label and the shipment for the FitWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair with another ASCUnfortunately, Samsung does not compensate for time and laundry feesWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their televisionI am reaching out to you from Samsung Office of the President in reference to the Revdex.com Complaint received, regarding your Samsung televisionI am so sorry to read your experience thus far, and
understand you are requesting an exchangePlease know that we will be more than happy to get a tech out there to repair the product, however, we will not be offering an out-right exchange Please let me know if this would be okay to move forward withIf so, would you be able to provide your serial number? We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung e-commerce division has contacted Mr*** regarding his concerns with the gift card. A new promotional code has been requested and will be sent to Mr***. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***I have been contacted by a repair service who told us that they would be ordering parts on 04/Apparently one of the parts is on back order and I do not have a exact date of when they will be able to repair the tv but Samsung office contacted us and said they will try to get the back order fast trackedSo yes I feel they are now trying to help us but I am cautious to say the complaint has been handled until the repair service is completed

Samsung has contacted *** regarding the customer’s concernsAs per ***, the customer was provided with a promotion code for the amount of the productThe promotion code was provided on 9/13/We are waiting at this point in time for the customer to submit the purchase receipt
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:As per your message " MESSAGE FROM BUSINESS: Service Ticket # has been processed for the evaluation and service of Model ***Confirmation of the new service ticket and shipping label have been emailed."It is 1/3/and I never received a new service ticket # and tag to send back to Samsung for the 2nd time to actually get my phone fixed. I am done with the games and stonewalling on behalf of Samsung and will start exploring my legal options and speak to an attorney this afternoon
I will see you in court
*** ***

Complaint: ***
I am rejecting this response because: samsung does not want to stand behind their product they authorized a one time repair which was less then months ago and issues remain samsung refuses to stand behind repairs or their products I spoke to them and told them labor is more then the tv is worth or buying a new one (quoted or more) requested they send me parts and ill do my own repair or they cover labor and ill pay for parts samsung rejected
Regards,
*** ***

Samsung has contacted the customer regarding concerns with their Washing MachineThe customer has been approved for a SRA Exchange and customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because:I NEVER accepted any offerI responded directly back to the "PRESIDENTS OFFICE" however received no response I have included my response to them below: I appreciate the time you took to copy and paste your template over my file information. I work for the worlds largest manufacturer's of appliances (in the Corporate Executive Office / Legal Division) and know exactly how warranty's work and couldn't agree more that outside of that warranty it is typically the consumers responsibility for cost of repairs however, I also understand the importance of Customer Service. I spent over 10,dollars with your company from Appliances, Phones, Watches, Tablets, and TV's (multiple) including Christmas gifts for my friends and family this year and your offer is to cover the cheapest part of the repair, still make your consumer who you "Value your relationship with" drive OVER AN HOUR to a repair shop that cannot service the TV until AFTER Christmas The federal Magnuson-Moss Warranty Act specifies what must be provided by a “full” warranty: A defective product will be fixed (or replaced) without chargeThis includes removal and installationSo what your saying is that this model of TV is only Designed to Last Exactly Two years? So with the value of the TV being $1,I paid $a year to use your product. The MICHIGAN CONSUMER PROTECTION ACT (EXCERPT) Act of 1976; Unfair, unconscionable, or deceptive methods, acts, or practices in conduct of trade or commerce; rules; applicability of subsection (1)(hh) would state otherwise Please arrange to have an authorized service company come to my house to repair the product. They may reach me at ***.Regards,
Regards,
*** ***

Upon further review of the customer’s file, the device has been received and the refund will be submitted for processingWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you