Samsung Electronics America Inc.

Upon further review of the customer’s file, the customer has been offered a promotion code so that he may purchase the product at the $priceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # RS261MDRS/XAA We advised to the customer that regrettably Samsung will not be able to refund the cost of the water filter as they are a consumable item and are not covered under the
manufactures warranty however will be happy to have a service repair technician come out to take a look at the unitThe issue at hand is that the water filter has build up after regular use of the water dispenser caused by calcium and the hardness of the waterOne of our service center technicians explain to customer that if customer changes the filter approx 3-months and ensure the water filter is properly flushed it will elevate the noise the customer is hearingWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer received a replacement codeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted Mr*** in regards to his complaint. Mr*** was advised according to this sticker you provided it shows that the estimated yearly energy cost
would be $and not $It also states that this cost depends on your utility rates and usageAgain, based on what you are stating, the information listed on the unit is correct and not false/misleadingRegrettably I will not be able to assist with your request of replacing the TV with a similiar or greater size. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim#***Thank you

Samsung has reviewed *** *** complaint in regards to her washer. Our system shows the agent assigned to the claim spoke with *** *** on 1/12/to discuss the case. The agent advised *** *** that a refund in the amount of $525.99; reference *** *** was issued
on 1/11/for the dryer which she confirmed receiving. The agent advised *** *** that the document(s) for the washer was received and the refund would be processed within the next few days. A refund in the amount of $674.99; reference *** *** was issued on 1/16/in the form of Direct Deposit for the washerPlease allow 1-business days after it has been deposited (pending on the bank) to be reflected on the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review of your device we have confirmed there is a single hairline crack underneath the LCDIf the phone is not held in the proper lighting or angle one would be unable to visibly see the crack.
Samsung cannot speculate how the damage occurred, but only report our findings upon evaluationAs a one-time courtesy Samsung will authorize the repair of the device. Once repair is complete the phone will be returnedThank you

As previously mentioned Samsung does not have a loaner phone program available, therefore, cannot assist with providing a phone for use during repair. If you are in need of a phone during repair and do not own an older device for backup, we must suggest contacting your local service provider for possible loaner availability. Samsung will only be able to assist with the evaluation and repair of the phone once receivedThank you

From our review, it appears the Repair Center authorized free of charge repair for the cracked LCD on 4/30/15, however, they are awaiting the parts needed to complete repair.Service Ticket # related to this offer: ***At this time, Samsung would consider this issue as resolvedOnce the parts are received, the unit will be repaired and returned to you

Upon further review of the customer’s file, the customer has been informed correctly as we confirmedthe recall amount was correctCustomer was directed to the correct procedure of a voluntary recall refundFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr***’ complaint in regards to his phone. Our system shows the agent who handled the complaint offered Mr*** a one-time FOC (free of charge) repair; reference Txt# *** which he accepted. The agent sent Mr*** a shipping label to send the
device in for service. The device was received, repaired and shipped back on 9/13/via UPS; reference UPS tracking # *** to Mr*** which was delivered on 9/18/to the address on fileThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: The bundle shipment was lost and *** said they will ship the replacement bundle package, but I have not received the package nor any tracking information yet I inquired them for the tracking information, but they have not provided them yet Please provide tracking information that the prizelogic sentI just checked the gift card and the balance of $shows up this time so the gift card was re-charged and I think I am satisfied with gift card However, I still do need more information on bundle package
Regards,
*** **

Complaint: ***
I am rejecting this response because: You haven't addressed my additional concerns I have spent hours and hours just for you to fix something that your company destroyedWhat compensation will be provided for samsung's lack of interest in taking care o it its customers? We shouldn't need to open Revdex.com complaints to get someone to respond to calls and fix your mistaes
Regards,
*** ***

Samsung has still not compensated us for all the food that was ruined due to the refrigerator failing and not sending someone out to service it for over a weekLuckily we went the store that we bought the refrigerator from and they were able to help usIt is highly unlikely that the customer service experience will ever improve because from what I and others have experience show what the true quality of support is being offeredSo I can not put any belief in anything Samsung responds toThey did however try to buy the customers silence by offering half of actual loses which is unacceptable

Our records indicate a contact was made in efforts to discuss this matter but there was no answer. A voice mail was left and email sent in order for you to return Samsung's callPlease contact *** to further discuss this matterThank you

I am rejecting this response because: We have not been contacted by Samsung regarding the Revdex.com complaint, so that is an absolute lieWe never received any notification until now that a new TV was sentI looked up the tracking number provided and it looks like it will be delivered on DecThis is the same delivery company that lost the first TVWe have never been contacted to expect delivery or even to check to make sure we will be home to get the TVI don't want to cancel the order for the replacement TV, but I would like to be contacted by Samsung about the TV and given a definite date and time it will be deliveredPart of the problem is that they never call when they say they willWe have not heard from them at all since my daughter in law called them the same night we placed the complaint with the Revdex.comThank you Revdex.com for getting us this farWe were getting no where on our own
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their televisionAs an accommodation we set up service for the televisionUnfortunately service did not resolve the issue, however the customer has now been set up for an exchange and we are currently awaiting a response from
the customerWe apologize for any inconvenience and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM ESTMonday thru Friday and refer to case #*** Thank you

Samsung has reviewed *** *** complaint in regards to his tablet. Our system shows the agent assigned to the claim attempted to contact *** *** by phone on 2/12/but was unsuccessful in reaching himThe agent left a voice message and followed up the call with email advising ***
*** that an exchange request; reference Txt# *** was submitted for the device. The agent has been communicating with *** *** via email on the status of the case. Once the device has been processed in the system, the exchange device will be shipped out. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFew days before the response from the business, I was finally able to get some assistance and have this issue resolvedIt was not ideal how long it took, and all the time I spend on the phoneBut it is resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have a finger tip thar still hasnt came back all the way from the burnTracphone would not do anythingI may just hsve 5o hire an attourney now because I have physical damage to myself from this profuctAnd it still continually gets super hot.
Regards,
*** ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer accepted under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you