Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
Once again, Samsung is rejecting their unsafe product by stalling this until another new product phase out and customers who has this problem can't do anything about itThey still use the same old warranty denial from Mar claiming their technician "re-evaluate" except they amend the warranty statement with the word "or" instead of "from" in the "enamel and aluminum cookware." From the very beginning conversation I have with the operator, I said my cookware was aluminum and they use what ever words come out of my mouth and use it against meOnce I told them that I went home and check my pot with a magnet and it was a steel pot, they still stand by their warranty which issued way before they receive my pictures Mar This crack on the glass top is from a material defect that was not able to stand the temperature fluctuationI demand a material test report and country of origin on this glass top because it is unsafe and could explode while under temperature stressThere are class action lawsuits on Samsung uses of inferior material to save money on the final productAnd I requested a full investigation on Samsung practices to cheat consumer their rightsI have read other cases from customer reviews, warranties, consumer reports of customer who has the same issues like mineAnd Samsung rejected their cases as physical damageSamsung prolonging this issue because my warranty date is about be expireI did not reject Samsung offer Out Of Warranty repair because I don't want to pay for itI reject the OOW because of irresponsible Samsung not accepting their mistake and try to resolve this by making me accept an OOW to settle this, when my product is still in Warranty and Samsung can't give me a reasonable explanation for the spontaneous pop in the stove and why it does that.On one of the conversation on the phone with an ECR(executive customer relation), the agent said all she saw is discoloration and no crackEven though picture show bits and pieces flake off. Was the pictures alter in quality passing through different agentsEach has different opinions, but at the end they has to standby their Technician reviewI believe Samsung has a book of guidelines of denying warranty bases on the damage of the product.The glass crack start from the inside of the stove outwardI don't know how amazing Samsung technician are, sitting behind a computer looking at pictures that they can't even see in real life and make judgement, this practice is wrong and a Samsung technician should come out instead of a third party vendor that just take picture (one picture) and send it in for them reviewThis is bias practices in favor of SamsungPictures can only show what happen on top surface because if I take it apart that would void warranty, what can't be seen is the crack creepage like a spider web.I'm insisted my full refund from Samsung for my stove and troubles to deal with thisI'm not satisfy with this unsafe product that can't even last yearI'm doing this because I want to protect other consumers from their house from burning down
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the washer does not clean the clothes
Regards,
*** ***

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for repair under transaction * ***
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Complaint: ***
I am rejecting this response because:There response the to the complaint is insufficientAll Samsung is saying to me as a customer is they don't stand behind their productsI will say once more I want to push this as far as possibleI'm not the only customer that has had to deal with this issueIt has to stopI am willing to proceed with all legal remedies possible
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repairSamsung’s one year limited manufacturer warranty is for serviceWe provide the service to ensure that any issues
that arise are taken care of without the customer incurring any costThe customer accepted our offer and we have set up a repair service request on his behalfWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***0. Thank you

I am rejecting this response because:
As I stated previously I did not sign for the packagesThe Fed Ex guy is a liarPlease show me my signature and if needed I will send a copy of my signature as per my drivers licenseMy last name is *** NOT *** as I also statedI was not at the location on that day I was at work. ***

Samsung has attempted to contact the customer to address their concerns regarding their OvenUnfortunately we have not heard back from the customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear of your experience with your Samsung Level on Bluetooth headset. Samsung tries to accommodate our customer’s to the best of our ability on a case by case review. Regrettably we were not able to resolve your case and we are sorry to hear that ultimately, this experience has led you to no longer be a valued Samsung customer. The feedback you have provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

This Case# *** is a duplicate complaint to Case# ***, both filed on 9/14/17; Nature of the Complaint: Guarantee Or Warranty Issues. Samsung has assigned Case# *** to an agent; reference Txt# *** to further assist with the complaint. Case #: ***Sent to
Business on: 09/14/2017Business Info:Samsung Electronics America Inc.** *** ** ** *** *** ** ***###-###-####Consumer Info:*** *** *** *** ** ***###-###-####***Nature of the Complaint: Guarantee Or Warranty IssuesCase #: ***Sent to Business on: 09/14/2017Business Info:Samsung Electronics America Inc.** *** ** ** *** *** ** ***###-###-####Consumer Info:*** *** *** *** ** ***###-###-####***Nature of the Complaint: Guarantee Or Warranty IssuesThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung E-commerce there was a cancellation request submitted from Ms*** for the order on 1/18/Unfortunately, according to our policy, this cancellation request has voided the $promotional codeEcommerce is confronting inability to reissue this promotional code from this situation.. The *** charged will be reversed. According to Ecommerce policy includes “The promotion code is a one-time use codeThe promotion code may not be combined with any other offer or promotion on Samsung.com that requires the use of a promotion codeThe promotion code may only be used to pay for the products being purchased, and may not be used to pay for sales tax or shipping chargesThe promotion code has no cash valueThe promotion code may only be used for purchases on Samsung.com/US, and may not be used at any other retailerLost or expired promotion code numbers cannot be replacedUnused promotion code codes will expire at 11:PM Eastern Time days from the day receivedSamsung reserves the right to modify the terms and conditions associated with this promotion code at any time, without prior notice.” We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction # ***The customer has been informed if deemed physical damage the customer would be responsible for the repair cost as it is not covered under the warrantyWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***r

Samsung has contacted the customer regarding their washerThe customer has been advised of the two recall options available, no further accommodations can be made outside of the recall program optionsWe apologize for any inconveniences and delays the customer may have experienced with
this case. Thank you

Our records indicate the package was delivered 8/8/via UPS Tracking # *** The package shows to have been signed for by Samantha at the officePlease check with the leasing office for receipt of this packageOnce the accessories have been returned to Samsung the exchange will be processed accordinglyThank you

Samsung has reviewed Ms***’ claim in regards to her washer. Our system shows the agent handling the claim made several attempts by phone and email to contact Ms*** but has been unsuccessful. The agent left their contact information for Ms*** to call back or
reply to the emails sent to discuss her claim further. Please have Ms*** call or reply to the agents email if she still needs assistance with her claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I
am rejecting this response because:
They have not disclosed why an item that was shown sold out is now listed as available I contacted Samsung Prizelogic support the next day to cancel my claim form so I could resubmit a new one with the now available Gear Watch.The response from their support team is basically they can not make exceptions to their terms but my argument is that Gear Watch was shown as sold out limited item and no disclosure in terms to address that they would restock no mention of restocking option
Regards,
S*** ***

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the term and conditions of the SAMSUNG.com codes are linked in the approval emailUnfortunately, Prizelogic cannot change the value of the codes or the terms of the codesWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung contacted Mr*** on phone # ###-###-#### in regards to his complaint for his gear fitHe feels that the unit is defective, does not want the unit any longer and wants a refund for both units he purchasedSamsung informed Mr*** that a direct refund would not be offered but the
unit(s) came with a year warranty which would allow Samsung to service the unit FOC (Free of Charge)We apologized for the inconvenience and advised that service is the only option for this unitMr*** agreed to the FOC service on both of his devices and would email us the model and serial numbers for both to be sure there were no discrepanciesWe informed him once we receive the information via email we would set up service and he would receive the shipping labels to send the units out for serviceHe is also sending us the POP for the devices to update the warranty datesUp to date, Mr*** has not sent in the requested information. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** claim in regards to his Galaxy phone. Our system shows the agent handling his claim spoke with him on 4/27/and he informed them that the phone fell out of his pocket causing the screen to break The agent advised Mr*** that physical damage
is not covered under the warranty and once a device is deemed physically damaged, it voids the warranty The agent however offered to cover 50% of the cost to repair the device Mr*** stated he will think about it and contact the agent once he has decided if he would like a repair. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been contacted and informed the product can be returned within days
of purchaseThe amount of purchase will be refunded for the damage item and any applicable shipping chargesWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you