Samsung Electronics America Inc.

Upon further review of the customer’s file, the replacement has been sent out and deliveredThe Tracking number is ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We do understand your concern regarding the repair of your handset, and are sorry to hear of this unfortunate accident.As you may have been informed physical damage is not covered under the Samsung
Standard Limited Warranty due to the fact we cannot speculate how the damage occurred. The full cost to repair the LCD would be $182.89, however, as a one-time courtesy Samsung can offer to provide repair at the standard repair fee of $70.36. If you wish to proceed please contact Samsung Customer Support at ###-###-####, provide the Service Ticket # and make payment. At the time of payment the repair center can proceed with repairPlease be advised the repair facility will only hold your product for business before it is returned unrepaired if no payment is received (unit will be held until the end of business day Tuesday, 6/30/15). Unfortunately, Samsung would not be able to honor a free of charge repair or refund for the product. If you do not accept the discounted offer we would suggest contacting your local carrier for additional alternatives if insurance has been purchased for the unit. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # LN46A540P2FXZAPlease understand that the settlement agreement legally ended September 2013, however, Samsung did ourselves extend the repair offer to consumers for an additional year to try and
help as much as possibleWe also ensured public announcement was made regarding the settlement notification via USA Today, CBS News, online articles, mail and email to any consumers registered with the affected modelsThis being said, what we can offer is to cover the repair cost for the customer for any capacitor or power supply related parts, but will honoring customer’s request for a full refundPlease understand a refund for the product was not part of the original agreement Customer may contact us at any time to accept offerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been sent sets of codes via emails and a representative has left a message via telephone informing the customer as wellWe apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Upon further review of Ms*** complaint, our system shows on 8/31/the exchange; reference Txt# *** was completed. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent handling his claim spoke with him on 3/24/and advised him they would need the POP (Proof of Purchase) in order to move forward with an exchange or any possible accommodationMr***
told the agent he would like to keep the unit and opted for repair. The agent set up service; reference Txt # *** for service repair on the unitIn the interim, the part was no longer available to service the unit. The agent sent the following email to Mr*** to email them the POP to review possible alternate accommodations.Hello ***, I have reviewed your file and understand that the panel that is required is no longer availablePlease email me the receipt for the unit so that I can better explore the options available for your particular unitOnce I receive that receipt I will validate the contents and reach back out to youThank you for your time and hope to hear from you soon!!!Mr*** contacted the agent today 4/07/who advised him of the above and submitted a request for exchange; reference Txt# *** of the unit. The agent advised Mr*** to allow 1-business days for the approval process to complete. As well as an additional 1-business days, to be contacted with more information regarding the exchange offer. Mr*** understood and will wait to be contacted. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of the customer’s file, Samsung believes in building quality products and we apologize that all of your expectations have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it. The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and proceduresWe apologize for any inconveniences and delays the customer may have experienced with this casePlease have the customer contact us at *** so that we may assist. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, NOTE - My $refund was posted to my credit card on Dec I have NOT been impressed with your [Samsung] administration/handling of my refundI wonder if this is a reflection of your overall attitude toward your customers?*** ***
*** ***

Complaint: ***
I am rejecting this response because: I do not see how offering to have me to pay for your failed warranty repairs is an acceptable solution
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to his phone. Our system shows the agent handling the claim submitted a repair request; reference Txt# *** for the device. The device was repaired and shipped back to Ms*** on 8/01/however she did not receive her
charger that she sent in with the device. On 8/0/17, the agent submitted an exchange request; reference Txt# *** for a new charger to be sent as a replacement. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.This matter is currently under review as we understand the need for return of your product.You will be provided with direct follow up once feedback is available.Thank you

Samsung has reviewed Mr*** complaint in regards to being charged twice for repair and a refund for his Samsung.com order. Our system shows E-Commerce issued a refund in the amount of $238.14; reference Refund ID # *** on 11/09/for the returned Galaxy Jdevice. Please allow 3-business days to see the funds reflected back on the account. In regards to the “double” charge on Mr*** credit card, the charge of $shown on 9/25/was a “HOLD” charge; reference confirmation # *** for the repair of his device. Once the repair was completed on 10/03/17, the HOLD charge was released and the charge of $70.31; reference confirmation # *** was the actual charge for the repair. Please have Mr*** contact his financial institution to confirm that the HOLD on 9/25/was not an actual charge to his card and has since been released. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
This is an absolute lie! I have spoken with them and emailed them several times! They are simply refusing to do anything about it! It is ridiculous that a company can behave this way, but lying about it is over the top! I have copies of the emails (and their replies). They will not get away with treating their customers this way
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we have set up a service repair on his behalfWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review of Mr***’s claim it was determined that the phone he purchased through *** is an international phone, specifically an U.A.E international phone. This is reason the IMEI # is invalid in our system because international phones are not covered by Samsung US warranty. In these cases, Samsung refers the consumer back to the reseller (place of purchase) for service. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding his concerns with his washer. Mr*** stated that the service centers keep cancelling. The agent advised the customer that the system is showing no coverage and would need to proceed with accommodation. The customer was offered a
refund based on system pricing in which the customer agreed. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank youTell us why here

Samsung has attempted to contact the customer to address their concerns regarding their tabletUnfortunately we have not heard back from the customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Hello, I am writing to let you know that I have received a refund from Samsung. Thank you for assisting me with this matter

I am rejecting this response because:I purchased TV in 1/10/witn year manufacture warrantyThe company refused to give me extant ion warrantyThe TV broke year and month after the warranty expired

Complaint: ***
I am rejecting this response because: The Samsung representative who contacted me stated that they will not repair the dryer window door as it is cosmetic and not covered under warranty
If indeed I can submit a receipt for refund, that will be acceptable but the representative never made any mention of that Please provide clarification if this is possible
Regards,
*** ***