Samsung Electronics America Inc.

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, The customer has been informed the *** transactions have a delay in processing refunds*** refund transaction can take 7-business daysWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung contacted Mr*** and is awaiting the BOS (Bill of Sale) to process his claim, reference Txt# ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon receipt of Mr***s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe have advised to the customer since he was unwilling to troubleshoot his issues we cannot offer a refundMr*** responded saying that he might be willing to continue troubleshooting depending on what the steps involvedWe gave him the steps and are currently waiting for him to respond with the resultsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has attempted to contact the customer regarding their TabletUnfortunately, the customer has been unavailable and we have not received a response
from the customerPlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, the customer has been contacted by a Samsung representative on 01/20/The customer has been advised that Samsung and CPSC have set forth guidelines for the recall and there will be no further assistance outside these guidelinesWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at '***' between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** complaint in regards to not receiving his second $gift card. The Promotions team has advised that a second gift card in the amount of $was processed to be sent to Mr*** address on file. Thank you for being a valued
Samsung customer, we apologize for any inconveniences you may have experienced with this case

After submitting my complaint to Revdex.com I received a phone call from Samsung the following day.I finally received my refund check from Samsung on Saturday 4/8/17.Thank you for your help in this matter

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not received a response from the customerPlease have the customer
contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimRequest has been submitted to ship the SIM Card Tray for the Galaxy S Edge + and should be delivered within 1-business daysThank you

Samsung has contacted the customer regarding their Television.Customer was informed TV is not covered by warranty due to physical damageCustomer claims that cracked screens can occur from moistureHowever, moisture is not related to manufacture’s defectCustomer was understood and wanted to
further investigate this issueWe have escalated this issue and TV was re-evaluated and the final determination was, unfortunately, physical damageWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** claim in regards to his Noterefund. Our system shows a refund in the amount of $914.48; reference Txt# *** was issued on 4/22/for the device. Please allow 7-business days after the check has been mailed to receive it. We
apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their deviceThe device has a limited warranty which is a repair serviceThe device cannot be exchanged unless deemed unrepairableThe customer has declined to have the device expedited for repairWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

As it has been determined Samsung would not be able to provide repair without proper payment. The package in which the product was received had no indication of trauma during shipment to have caused damage. Upon the arrival of all products to Samsung an immediate inspection of external damage is provided. If damage is found it reported on the repair ticket and the customer is contacted. Any further repairs would not be rendered, due to the fact physical damage voids the warranty. See warranty below:http://www.samsung.com/us/support/supportServiceWarranty.do?prd_ia_cd=N000...⇄ What is not covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, abconditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United StatesThis Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG Tablet for which it is specified. We do apologize, however, Samsung will not be able to provide further repair service without payment for the Camera Lens damage

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Samsung can authorize the exchange of the Gear S 2, however, the original product must be returned before exchange can be completed.In order to authorize a replacement and ship the replacement unit
confirmation that the original product is in Samsung's possession is required.A UPS premailer box has been requested for delivery on Monday 10/3/in order to retrieve the current device. Once returned to Samsung a confirmation notice will be sent and replacement processed.Additional inquiries may be sent to *** and reference Claim #: ***Thank you

Upon further review of the customer’s file, the customer has been sent the television with tracking number: *** and it is showing as delivered on 11/10/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. As it has been explained, in order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by
simple troubleshooting, or the service provider cannot provide resolutionAs the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAt this time if you would like to send in your handset for evaluation please contact Samsung Customer Support at ###-###-#### and an agent can assist you with processing a new Service TicketUnfortunately, Samsung cannot fulfill the request of an exchange, as such replacement requests are to be directed to the service provider. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability. Thank you

Complaint: ***
I am rejecting this response because: contact with agent was made but response to quality concerns was not adequately addressed Agent refused to address frailty of product in comparison to other like products
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe apologize for the recent out of warranty repair needUnfortunately, the original 12-month Limited Warranty expired on or about 06/Respectfully, due to the age of this unit, it is not eligible
for any out of warranty accommodations, including repair service reimbursementOnce again, we apologize for any inconveniences in this matter but Samsung will not be honoring the customer’s request for reimbursementWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
I am waiting for a final decision according to the rep handling my complaint, she explained she would process it to the accounting department for further review and would get back to me by phone or email as to when and if to expect a refund
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer is being sent a return label for the defective television and will be sent a replacementWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you