Samsung Electronics America Inc.

Samsung has contacted the customer regarding their PlayerUnfortunately there will be no accommodations as the unit is out of warrantyThe customer would be responsible for
the repair costWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
**i **

Complaint: ***
I am rejecting this response because:
The manufacture of the screen is so flimsy the repairmen recommended by the business will not even work on itComparable product from *** is sturdy enough that it lasted me for yearsThis was my first Samsung purchaseIt might be my last(More expensive but lasted only a few months) Warranty was a rip offShould have sent the picture to *** instead of to SamsungNo cooperation or compromise or commitment to stand behind their productThis company needs to suffer for cutting corners in quality and hiding behind the fine print to stick it to the consumer
Regards,
*** ***

I am rejecting this response because: it is not correctI dropped the product at the service center on 10/21/2015, Work Order No***
At 1:pm I received the following voicemail, transcribed: "Hi, MrPat ***This is whitney at the Samsung series center to replace your watch it will be $if you could please give me a call back so we can go ahead and go forward with the process or you can come and pick up your unit, and you have a great dayOkayThank you bye bye." I returned the call and told the representative I could not pick up the device until next dayand that I would not pay the repairs10/22/I filed this complaint Afterwards, @am Central, I contacted Samsung Support via online chat They informed me the product was under warranty and sent instructions to send the device to SamsungI then called the *** *** service center They looked at the work order and said as of that morning the device warranty was validated They are working on the device but I have not picked it up
On 10-22-at 7:pm Central, I received an email fro Samsung Online Support, citing ticket# ***, stating the item was shipped, tracking# "Carry In" This is last communication I attempted to call, 9:am Central but told must call back after am
***

Complaint: ***
I am rejecting this response because:
1) When I applied for the Level U headphones promotions, the headphones were available on the website and Samsung customer service confirmed that when I called them, they said that the website was down and that is why I couldn't claim itso it is a website problem not inventory problem.2) Most of the promotions for samsung pay that I have seen so far requires that you have to be a new member in samsung payNow I already registered with samsung pay that means that I won't be qualified for any future promotion so you ruin my chance for applying for future promotions.
Regards,
*** ***

I was in charge of handling my complaintHe told me he had to do some research to see which television Samsung would give me as a replacementThe cost of my television when I purchased it was $and I am looking for one that is comparable if not better then what I hadHe said he would call me to get my approval on whatever television Samsung was going to give meI am waiting to hear from himI just called him and left a message for him to call meHe also said he had to schedule the delivery which I requested for weekend since my husband and I both workThis week my husband is home so the television can be delivered this weekI also tried to call the Samsung at 1-*** and the phone just kept on ringing and no one picked upI would like to know which model Samsung is going to give mePlease let me know if you can follow up with them and have someone call meThank you*** ***

Dear Valued Customer,
Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concerns
Samsung believes in building quality products and we apologize that all of your expectations have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it.
The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.
Please contact us if you should have any other concerns you would like to bring to our attention
Best regards,
SEA Office of the President

Samsung has contacted the customer to address their concerns regarding their Samsung television. We have secured a repair service for the customer for 4/10/We followed up with customer after repair and he advised to us that the assigned service center ordered parts on the
same day and would follow up with him to complete repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We have taken the liberty to forward your claim to the responsible parties for additional review and coaching opportunitiesAs it is noted on your service ticket to have refused repair service, and at
that point the ticket was cancelled. As you have stated, a consumer is allowed days from the creation of the Service Ticket to get the product in for servicingThe ticket should not be canceled, unless requested by the consumer, prior to that day period. At this time a new ticket has been created, ***, and a new UPS E-label has been emailed to you for shipment of your productThere will be no charge for the shipment and evaluation only of your handset. Thank you

Complaint: ***
I am rejecting this response because:
NNothing was EVER stated about a location code....this is typical bait and switch at the time of purchase I was told BY *** I was eligible for the sOR the vr....this is absolute worst customer service!!!!!!!!if I was told I couldn't get the sI would have NEVER gotten the sfrom SamsungI will never do buisness with then again. GGreedy corporate America at its finest
Regards,
*** ***

I told them the reason I needed this handled ASAP was that I was going out of the countryThe day that I went out of the country Caitlyn called(I received all messages once I returned) she stated she knew I was out of town, and to get back to her when I got back I received additional calls from them WHILE I WAS out of town I returned late Sunday nightI have now called Caitlyn, on her direct extension times and left messages!!! NO RESPONSE/NO CALLBACK It's amazing that when I'm out of town they have all the time to help, but now that I'm back, I have received zero interest in fixing the issue I have no been without my product for weeks! A $5,dollar TV!!!!! MAYBE I TAKE MY BUSINESS TO SONY! I HAVE NO ISSUES WITH THEIR PRODUCTS OR CUSTOMER SERVICEI'LL TAKE MY $6-10K PER YEAR I SPEND AND GO ELSEWHERE IF THIS ISN'T RESOLVED
Regards,
Mitchell ***

We apologize for the inconvenience but as per *** in order to receive the S2, the customer had to purchase online or via telesales with a valid location codeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:I have still not received the gift cards or an acceptable response from Samsung At no time was I ever informed that it would take days plus an additional 6-weeks to receive the promotional gift cardsUnfortunately, every time I interact with Samsung they provide a different timeline I was told multiple times I could expect the gift cards in days (see attached email for documentation) It has been more than two months since I placed the order and after multiple contacts and a complaint with the Revdex.com they are still unwilling to provide the gift cards or an acceptable resolution to this issue An appropriate resolution would be EITHER: $in gift cards and an apology from Samsung for not taking action to resolve this issue after I contacted them multiple times A copy of the legal terms of the promotional gift card offer specifically stating that it will take days PLUS to weeks before the gift certificates will be delivered If they are able to provide this, I would still expect an apology for providing me with incorrect information multiple times It is certainly disappointing that after numerous phone calls, emails and a complaint with the Revdex.com that Samsung is unwilling to take any steps to resolve this issue -*** ***
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung/Home Depot delivery rebateWe have advised to the customer that we spoke with The Home Depot support team and they have advised that they have processed the accommodation request for $They indicated that
the refund will be mailed out Tuesday via standard mailWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr***’ claim in regards to his refund for the Galaxy Note 7. Our system shows a refund in the amount of $948.44; reference Txt# *** was issued on 4/08/for the device. Please allow for 7-business days after the check has been mailed to receive
it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim in regards to compensation for taxes. The agent handling her claim spoke with her on 3/01/and requested the receipt showing the taxes which Ms*** provided via email. The agent submitted the request to compensate for the taxes in
the amount of $51.92; reference Txt# ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung dryer Our file research indicates that a repair was completed on 5/12/and the unit is operating properlyWe have explained to the customer that Samsung recommends repair of the unit as stipulated in our
limited manufacturer’s warrantyWe informed the customer that should she have any further issues to please feel free to contact usAt this time since unit has been repaired we are unable to honor the customer’s request for a replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.We sincerely apologize for the ongoing trouble encountered the regard to repair of your device.A request to expedite shipment of the SIM Card Tray has been made.Thanks

Complaint: ***
I am rejecting this response because: Samsung refused to open the phone or look at it further than a visual inspectionWhat if there was a possibility that Samsung had an incorrect back on the phone when it was placed in the original box? There are many things that could of happened in this situationSamsung refusing to open the phone and figure this out shows they are not willing to do anything to help their customersTo simply look at the phone visually and say they will not touch the phone or do anything further is hardly a solutionThen to go and tell the customer to go to the retailer because they don't want to put any effort forth shows the type of company they are
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter further review we have confirmed that per Samsung’s last evaluation internal liquid damage was found on the PBA (motherboard) of the phone. We cannot speculate how the
damage occurred, but only report our findings upon the initial evaluation. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the device. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over timeIf our technicians are to find liquid corrosion this voids warrantyConsequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. If insurance was purchased then we would have to suggest contacting the service provider directly for resolution optionsFurthermore, we must advise that Samsung does not provide immediate replacement. If the phone is still within its one year manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our warranty obligation is to repairWe do apologize, however, Samsung would be unable to provide further support regarding this matterThank you