Samsung Electronics America Inc.

Samsung has contacted the customer regarding their e-gift codeThe customer has been issued a new code via email
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

I am rejecting this response because:
I have already gone to the walk in repair place in plano and got no where with them They said warranty would decline the claim if the screen is cracked, no matter if it was physical damage or not, next step please

Samsung has reviewed Mr*** claim in regards to his dryer. Our system shows a request for service; reference Txt# *** was submitted for the unit. The repair was completed on 6/07/by an ASC technician who concluded that the unit is now working properly We
apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Our files indicate that the customer’s request regarding model # LNT375HAX/XAA has been reviewed an additional time per customer rebuttal requestBased off of our customer service records, as a courtesy, we authorized a repair to replace the capacitors which is covered under a recallThe assigned service center thoroughly examined the unit after repairing the capacitors and determined that the unit needs additionally items to be fixed which is not covered under the recallWe advised to the customer that since the warranty on the unit has expired we respectfully declined the customer’s request for any additional accommodations for a free of charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***9. Thank you

I am rejecting this response because:it's not trueif they are honest why they can't show me an evidenceI have the right to listen to recorded voice phone call legallywe never told them to deliver it to old addressI need an evidenceThe Samsung tablet's quality was very bad and customer service as well I had to send to repair shop because of bad blurry screen and mixed colorWhen I bought it, it was already cheaper than others Also they asked me where I bought it and what was my old addressI was curious why they need those information.I'm sure they lied to customers

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer’s information has been sent to the Fulfillment Company and contact with a tracking number
We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

While we understand your position, as stated if the product is used within the required specifications no liquid damage should be presentSamsung cannot speculate how the damage occurred, but only report our findings.If you wish to accept the repair offer it will remain valid for days from the date the service ticket was processed, or if you have insurance via your Service Provider you may contact the carrier for possible resolution.Thank you

I am rejecting this response because:The handset in question is supposed to be submersible to meterThe phone was sealed completely and only got a little water on it Also they told me when I first talked to them they told me it would take to business days and even then they would not find anything wrongI do not want money now as I have solved the problem with ATT but I want Samsung to acknowledge the advertising regarding the SActive

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung can authorize the exchange of the Gear S 2, however, the original product must be returned before exchange can be completedIn order to authorize a replacement and ship the
replacement unit confirmation that the original product is in Samsung's possession is required.A UPS premailer box has been requested for delivery on Monday 10/3/in order to retrieve the current device. Once returned to Samsung a confirmation notice will be sent and replacement processedAdditional inquiries may be sent to *** and reference Claim #: ***
Thank you

Samsung has reviewed Ms*** claim in regards to her washer. Our system shows the agent handling her claim was contacted by Ms*** on 4/06/to discuss the claim Ms*** informed the agent that she has a repair set up with her extended warranty company for the unit The
agent advised Ms*** that she can proceed with the claim with them. In the event that the unit cannot be repaired the technician would need to reach out to Samsung engineering for further assistance The agent also advised Ms*** of the service based warranty Ms*** stated she would follow up with the agent once the repair has been completed. No accommodations will be made unless the unit has been deemed un-repairable or defective. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

This is to inform you that I receive a refund from Samsung for $1,on June 12, 2017: two weeks after I filed the complaint with Revdex.com I appreciate your help for having Samsung refund me my money

Samsung has reviewed Mr***’ claim again in regards to his washer Our system shows that the BOS (Bill of sale) Mr*** provided does not match the model number we have on file in our system Mr*** stated in his response that the original unit was exchanged by the retailer due to it being damaged during delivery The agent who handled the claim advised Mr*** that Samsung would need documentation showing that the unit he has now is the exchanged unit he purchased from the retailer. Please have Mr*** provide the agent with the required documentation at his earliest convenience in order to proceed with the claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We just received our rebate check in the mail as originally promisedThank you!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This document has been submitted several times alreadyI think no one has looked at this document they just keep reading what is on there data base
Regards,
*** ***

Samsung has contacted the customer regarding their washerWe were able to contact customer’s wife and was was told that she would be given a service, but refused itCustomer has two options remaining, either repair or rebateWe apologize for any inconveniences and delays the customer may have
experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their washing machine*** *** has been informed that he is eligible for a refund on the washing machine. The dryer unfortunately is not eligible for a refund We apologize for any inconveniences and delays
the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
This is NOT the information provided the date of purchaseTherefore, I feel this is not an acceptable responseThe Samsung rep was IN STORE on date of purchase and I was assured the promotion was still valid that day and a choice would be givenTherefore it is not my issue that there is a lack of training provided to their employees or repsThis happened in the Durham, NC location
Regards,
*** ***

From: *** *** [mailto:***]Sent: Saturday, November 26, 9:AMTo: ***Subject: Cancel compaintMy complaint number is *** with Samsung Electronics has been resolvedand I want to close it to satisfactory resolution Thanks***

Samsung has reviewed Mr*** claim in regards to his phones. Our system shows he placed an order for Samsung Galaxy Sdevices; Gold Platinum and Black OnyxMr*** received the bonus items (Micro SD PRO+ 128GB Memory Card w/Adapter) but did not receive the Sdevices which were sent
back to the Samsung warehouseMr*** placed a new order for the Sdevices; order #*** once they were available again on the website and is requesting a price match for the new orderAn E-Commerce agent spoke with Mr*** on 4/05/and informed him that we would be happy to price match his new order for his original order's priceOriginal Order: *** Order Total: $1256.07New Order: ***Order Total: $1892.07Price Match Refund: $636The agent explained that once the order ships out Samsung will be able to submit a refund for the price differenceThe agent informed Mr*** that he can expect for his funds to be credited back to the payment method used to place the order within 3-business days. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** complaint in regards to a refund for her tablet. Our system shows a refund check in the amount of $732.97; reference Txt# *** was issued on 11/07/for the device. Please allow 7-business days after the check has been mailed to receive
it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case