Samsung Electronics America Inc.

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that since the service was set up through The *** ***t extended warranty then she would need to contact them directly for any questions about her serviceWe explained
that customer may contact the service center directly as well should she require additional assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Upon review of your previous repair ticket (***) we have confirmed your product was received into the Repair Center on 5/29/When a unit is received into repair the first point objective is to
inspect the handset for any external damage. At this point there was confirmed LCD damage to your device As you may have been informed physical damage is not covered under the Samsung Standard Limited Warranty due to the fact we cannot speculate how the damage occurredIf you feel the damage may have been caused during the shipment of your product to or from Samsung the only option would be to file a *** claim. Again, Samsung only reports our findings upon the receipt of your product. If *** denies your claim, then payment must either be made to Samsung to repair the handset, or if you have insurance on your product you must speak with your Service Provider directly for possible exchange. Based on this information Samsung unfortunately cannot provide refund as requested, however, if you wish to continue with repair service please contact Samsung Customer Support at *** to process payment for repair. We do apologize for any inconvenience this has caused

Complaint: ***
I am rejecting this response because:This claim was originally filed on April 13thFrom that date forward I have included copies of all the documentation I have submitted to Samsung along with submitting proof that Samsung received the documentation they requestedFrom April 13th through May 11th Samsung has constantly said that the reason I have not received my refund is because they have not received any of my documentationNow on May 17th Samsung says that “Samsung has further reviewed Mr***’s claim in regards to his refundOur system shows his acceptance document (including serial number and cut cord) were uploaded into the system on 5/04/and the Refund Deptapproved the refund on 5/09/for the unit Our system also shows a Refund Check Issued e-mail was sent on 5/09/to Mr*** and on 5/11/17, the check was issued (mailed) to the address on file Please allow 5-business day after the check has been mailed to receive it We apologize for any inconveniences and delays the customer may have experienced with this case.”If Samsung was really trying to resolve this issue why did it take them over a month to actually research the issueSamsung has continually shown during this process that their main objective was not to get this issue resolved, it was to deny my claim by constantly claiming they never received the documentation they requestedIf they would have researched the issue on April 13th when I originally filled this claim they would have seen that I submitted the documentation they requested. Regards,*** ***

Samsung has contacted the customer regarding their Washing MachineThe customer has been approved for a refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between
the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Complaint: ***
I am rejecting this response because: I was given the free repair for my phone and the letter they sent me asked that I include all the phone parts such as the battery and the charger and wireWhen I received the phone back on Monday it came with the wrong chargerI emailed them that same time but since it was the evening I knew I wouldn't hear back till the next dayI called them but the line kept hanging up and I tried through a different portal but I was on hold for minutesI finally chatted them through their site but the person told me that they can't help me because they are just their for technical issues they told me to wait an hour and call againI finally called them back and then got in touch with someone who kept asking me what was wrong with the charger and I kept telling them that I received the Galaxy scharger instead of the 7, they would constantly put me on hold and come back to ask me the same questions I feel like he didn't have product knowledgeAt the end of the call he said it has to be forwarded to another dept, so I waitedI went through the same questions and issues and then I was told that another dept would need to contact me and since they don't accept inbound calls I have to wait 3-hours before they call me backI waited all day but they didn't call me back and they didn't call me today either.I don't have a charger to use my phone and I don't understand how difficult it is to replace it with what I sent themTotally unsatisfied with their customer service and the way they handle thisWhen will I get my charger? Please help.Regards, *** ***
Regards,
*** ***

Samsung has contacted the customer regarding their Smart Phone insuranceThe customer has been informed to contact *** via email at *** to cancel their SPP PlanWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Ms*** case, unfortunately her request for Samsung to send someone to move her units in order to get the washer is not a request Samsung will accommodate. The agent assigned to the claim attempted to contact Ms*** by phone today, 11/10/to inform her of this but was unable to leave a voice message; voicemail not set up on the phone Regrettably, Ms*** has to find a way to provide the serial decal in order to proceed with the claim and the washer needs to be made available for Samsung to pick up from her homeThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her washer. Our system shows a refund request in the amount of $749.00; reference Txt# *** was submitted for the unit. Ms*** has been advised that product is under review and to hold onto the product until
receiving further instructions We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The only option provided was to send the watch in for warranty repair at no charge I will accept this offer, although I feel that they have a design flaw that needs to be addressedI will be purchasing additional band attachments to keep the band from falling off, which one should not have to do Lesson learned
Regards,
*** ***

As a courtesy, Samsung has authorized reimbursement for the customer’s product. Customer has been informed and has accepted our offer. Thank you for your time and patience
Best Regards,
Samsung Electronics America

According to our files, Samsung has contacted the customer regarding the customer’s unit model # SM-T*** Samsung has set up a replacement for the stylusOrder has been completed and delivered on 1/28/per UPS tracking number: ***We apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***2. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Washer and DryerWe have advised to the customer that under the available options of the one-year limited manufacturer’s warranty associated with the units Samsung provides a free of charge technical
evaluation and repair if needed if the units are determined to be malfunctioningWe additional advised that at this time we can schedule an evaluation with an authorized repair service center to determine if defect is presentUnfortunately, at this time we cannot honor the customer’s request for a replacement of her washer and dryer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Our files indicate that the customer’s complaint regarding Model # NP940X3G-K05US has been reviewed an additional time per customer’s rebuttal requestSamsung has sent out the adapter per customer’s requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Our files indicate that the customer’s request regarding his Samsung television and washer has been reviewed an additional time per customer rebuttal request We have requesting for the customer to give us a copy of his purchase receipt for review in order to issue a refund for their productsCurrently, we are waiting for his replyWe will continue to monitor this case to ensure completion and resolution for the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***Thank you

Complaint: ***I am rejecting this response because:The response states that there is some disclosure of the warrantyThere was no such disclosure when this product was purchasedIn calling the Samsung number, I was not told toreturn the charger first; in cases where there is damage to a Samsung cell phone for instance, ATT replaces the phone first, then sends a return labelShould they not receive the damaged phone in a timely manner, then the customer is charged the full price for the phoneThe same policy should be adhered to for Tablet charges provided with the purchase.Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If the repair is unsuccessful I will expect Samsung to take further action to replace the unit
*** ***

Samsung has contacted the customer regarding the refrigeratorThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because: Good morning, Today is March 16th and a technician still hasn't showed up to repair the printerThis is the 3rd time they schedule an appointment, make me stay home and never show up.The company that is handling the warranty repair is called "***" and if you do a quick *** you will see what reputation they have
Regards,
*** ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the UN40KUtelevision was incorrectly displayed at $100, when the correct
price was $799.99. We regret and apologize for this error; unfortunately, we are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website
Payment was not taken from the customer as we do not charge the customer until the product actually ships. An authorization for the amount of the order was submitted, but has been reversed. Samsung notified the customers that purchased this product as quickly as possible. Orders placed on 5/15, were immediately cancelled and notification sent to customers upon cancellation. Customers that tried to purchase this product have all been sent an email regarding the error which included a $eGift certificate as compensation. This customer received code: ***
As per our online terms of sale, Samsung reserves the right to modify or cancel promotions at any time without notice

Upon further review of the customers concerns, we have reached out to Prizelogic regarding Mr***’ rebuttal and am awaiting a responseOnce we have the response we will reach out to the customer via the email address on file. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you