Samsung Electronics America Inc.

Samsung has contacted Mrs*** regarding her concerns with her range. We apologize for the inconvenience this issue may have causedAt this time Samsung has authorized a free of charge repair for the dishwasher under transaction number ***. We apologize again for any
inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr***’ claim in regards to his charger for his phone. Our system shows the agent who handled the claim spoke with Mr*** on 5/24/and informed him that the service center will be sending him a charger to be received within 2-business days. Mr
*** was advised that due to the Memorial Day Holiday, delivery may be delayed. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** pssorry it had to go this way, as I have informed prizelogic many times before, that no matter what the IMEI list refers to that it comes down to the rules at handfor which I followed completely and the refusals, and denials would not be taken likelyI will set forth and letting the forums know that I have had this resolvedthe hard way thru the Revdex.com.and in the future I hope these types of issues will not happen for other Samsung customersthanks

Samsung has reviewed Mrs*** claim in regards to the promotional television. Our system shows a check in the amount of $was issued in place of the promotional television by the PrizeLogic Group. Please allow 7-business days after the check has been mailed to receive
it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the consumer has been sent a return label for the shipmentsThe replacement S2s have been requested and are currently with the fulfillment companyWe apologize for any inconveniences and delays the customer may
have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because: Samsung offered to send a *** company out at no charge for parts and labor several timesI stayed home from work several times with a scheduled appointment and the *** company (*** *** inc.) never showed up while I was at home waiting*** *** called me stating that they were waiting on parts to arrive and also refused to come out at no charge as stated by Samsung, I was told I would have to pay for more partsI do not wish to start this process all over again after attempting to resolve this matter for months through Samsung and *** ***, to fix my defective refrigeratorThe back and forth between Samsung and their authorized *** company was unprofessional, frustrating and exhausting to say the least.
Regards,
*** ***s

Samsung has attempted to contact Ms*** regarding her concerns with her device. In order for any resolution to be made the device will need to be evaluated. Please contact us at your earliest convenience so that we may assist. We apologize for any inconveniences
and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodationThe customer has accepted and we have advised that our exchange department will contact him shortlyWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
I have been explained the process and once my refund is approved and the check has been mailed out I will accept this business response as completedIt doesn't take this long to process a check for refund when you had a major appliance start on fire in someone's brand new house that they haven't even lived in.
Regards,
*** ***

Samsung has reviewed Mr***’s complaint in regards to his dryer. Our system shows the agent assigned to the claim spoke with Mr*** on 1/02/to discuss the case. The agent explained to Mr*** that the year warranty on the unit is industry standard and offered to set
the up for service through our authorized technicians. The agent further explained to Mr*** via email that due to the unit being OOW (out of warranty) the repair would be at his expense. Regrettably, due to the unit being OOW, no accommodations can be made for this claim. However if Mr*** would like to proceed with OOW service, please have him contact the agent at his earliest convenience for further assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, we can see that a subscription for HBO was sent via code on 5/We apologize for any inconveniences and delays the customer may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is too bad this could not have been resolved at my first contact rather than having to involve so many people. Maybe something Samsung should look at.
Regards,
*** ***

Samsung has reviewed Mr***’ claim in regards to a refund for his refrigerator. Our system shows a refund in the amount of $2,139.989; reference Txt# *** was submitted for the unit. A Response Required for Refund Process e-mail was sent to Mr***’ email on file on 5/31/
with the acceptance document attached, along with instructions that are required to proceed with the refund. An agent from the Refunds Deptcalled and left a message on 6/07/requesting the acceptance document. Once Mr*** sends back the acceptance document, the Refund Deptwill be able to process the refund. Please have Mr*** send in the acceptance document along with all required information at his earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimSamsung can retrieve your product in order to provide a secondary evaluation and determine a resolution regarding repairs for your phoneAs per the Samsung Standard Limited Warranty we do
not compensates for the inability to use a product, time or inconvenienceFor adjustments to your billing contact would need to be made to the Service Provider directlyA UPS premailer has been requested and will be delivered to your home tomorrow in order to retrieve the phone and begin evaluationThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA56H9000AP/A We have advised to the customer that we have confirmed with our parts department that the main board that was needed was on back order however there was an alternative part
available that the servicer could have orderedWe have asked the customer to supply us with the name of the servicer since this service request was not done through Samsung so that we can look into this further with themThe customer stated that she has already disposed of the unitWith this being said as of right now we would not be able to offer cost assistance for her replacement unit until we gather more informationCurrently, we are waiting for the customer’s replyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***2. Thank you

Samsung has corresponded to the consumer and advised customer that Samsung will be sending out the SIM card tray in question, customer agreedSamsung is providing service as requested Best Regards, Samsung Electronics America

Samsung has attempted to contact the customer regarding their concerns with their television. A voicemail was left and the agent is waiting to hear back from the customer. Please contact Bianca @ *** so that she may assist in resolving this case. We
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***6.Thank you

Samsung has made several attempts to get in contact with Ms*** by phone numbers ###-###-#### and ###-###-#### to no avail. Up to date, Ms*** has not returned our calls or provided the pictures requested to continue with the claim, reference Txt# ***. We apologize for any
inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their TabletThe customer has been offered a free of charge repair and the customer accepted under transaction
# ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent handling his claim spoke with him on 4/03/to discuss the claim. The agent submitted a request for service; reference Txt# *** to evaluate the unit and resolve the issue
accordingly. An ASC will contact Mr*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you