Samsung Electronics America Inc.

Samsung has contacted the customer regarding their smart phoneSamsung has fulfilled the customer’s request for a replacement deviceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for contacting the CEO’s OfficeWe apologize for your inconvenience and appreciate your patience. Samsung Electronics America, Inc., in cooperation with the U.SConsumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured
between March and current production dates
We recommend that you visit the website www.Samsung.com/us/TLW or call *** for more information regarding the recall program
The value of your washer is based on manufacture date and modelIf you disagree with the rebate amount, you can choose the first option which is a free in-home repair that includes reinforcement of the washer’s topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer’s warranty, regardless of the age of their washerThe free in-home repair is not available for mid-control washer at this time
Best regards,
Samsung Electronics

Samsung has attempted to contact the customer at *** ** *** to address their concerns regarding their RefrigeratorUnfortunately we have not heard back from the customer. Please have the customer contact us at *** so that we may assistWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Upon further review of Mr*** claim Samsung has contacted Prizelogic and they have requested that Mr*** please provide his IMEI number/s and any other pertinent information related to his claim. Once that information is provided we can investigate this claim further. We sincerely apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case# ***Thank you
Tell us why here

Samsung has reviewed Mrs*** claim in regards to her range. Our system shows the agent who handled her claim set up service; reference Txt# *** covering the full repair for the unit. An ASC will be contacting her to schedule the repair at her convenience We apologize
for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: July 4th was the day it was activated as of early this week would mark weeks and I still dont see a refund customer service seems to not know about the BOGO offer I need help with this
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I do not fully reject the response, because I did receive an email from *** *** from PrizeLogic explaining that he would extend the free Gear VR offer to me because of all of the trouble I've been through I am very appreciative of this, but I would like to keep this complaint open until I have my prize in my hands I have submitted pictures of my receipt clearly showing the purchase date, the device purchased, and the serial and IMEI numbers of the device purchased I am currently awaiting a response from MrShuman regarding the validity of the receipt and to set up shipping details
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionAs an accommodation, we have offered the customer a one-time free-of-charge repair accommodationThe customer has accepted our accommodation offer and we have set up a repair service on his behalfWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have advised to the customer that Samsung’s limited warranty does not cover physical or concealed/shipping damaged is not covered under our manufacturer’s warranty and therefore we wouldn’t be
able to provide any accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer’s complaint and file history has been review and we understand that the customer is seeking a free of charge repair on their television for a power concernIn September 2013, Samsung
completed all legal requirements associated with the Capacitor Settlement, therefore at this time, the unit is well beyond the original Limited Warranty terms and not eligible for any accommodationsBased on the model code and serial number, the original 12-month warranty coverage lapsed on or about 04/Samsung sincerely apologized for any inconveniences in this matter but we will not be honoring the customer’s request for repair assistance at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their concerns with their MicrowaveA Samsung representative has contacted the customer through E-Mail to offer FOC RepairWe are waiting for the customer’s response; please have the customer contact us at *** so we may assistWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Our files indicate that the customer’s complaint regarding Model # ***/AA has been reviewed an additional time per customer’s rebuttal requestBased off of our customer service records, we show that we spoke to the customer regarding her exchange on 9/17/and the exchange was approved/submitted on 09/19/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***0. Thank you

Samsung has contacted E-Commerce regarding their concernsAs per E-Commerce, The customer placed the order on 10/12/The customer chose to wait on the
blue edge phone and the cancelled order failed and the product was shipped outWe received the return on 10/26/at the warehouse and a refund has been submitted for the customer’s orderPlease allow 3-business days for the funds to be creditedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Bianca from Samsung was very helpful.
Regards,
*** ***

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modified Mr*** accepted the buyback offer of $presented by Samsung via email correspondence dated 05/21/15. The amount is based on the receipts presented by the customer, which are required to be validated by Samsung policy. Best Buy store #*** was contact by phone and receipt number *** 0** *** was confirmed with a purchase price of $for the HT-F9730W. Please note, the original price was $but an Open Box discount was taken reducing the eligible buyback amount to $As far as the remote, since the item is required to be returned to complete the buyback process, Samsung will not forwarding the requested remoteIf reference to the warranty status of the unit based on the original purchase receipt warranty expired on 05/25/15. An update to include down time during the warranty repair process will allow weeks to be added, however, with the unit returning for a buyback, the additional time was unimportant. However, if Mr*** chooses to retain the unit and no longer proceed with the buyback, warranty will now expire 07/06/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer at ###-###-#### to address their concerns regarding their dishwasherUnfortunately we have not heard back from the customer. Please have the customer contact us at *** so that we may assist. We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** claim in regards to his Samsung.com order. Our system shows that Mr*** placed an order for two phones and each time he called in, no one was able to give him a date that he would receive the order Unfortunately, E-Commerce is only provided
with an Estimated Restock Dates for products ordered on Samsung.com and all dates are subject to change at any time Our records show Mr*** order has been shipped; reference FedEx tracking # *** and was delivered on Wednesday, 7/26/to his address on file. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the Promotions Department regarding the customer’s concernsAs per the Department, the code was successfully emailed to the customer to the correct email
addressPlease advise customer to check their spam mail boxWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you