Samsung Electronics America Inc.

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution for this issueSamsung cannot provide replacement or
credit for this matter, however, we can evaluate the Gear S in order to determine the cause of the said issuesYou may contact Samsung Customer Support at ***, or Executive Customer Relations at *** to arrange a new Service Ticket for evaluationYour feedback concerning your previous contact will also be forwarded to the appropriate parties for additional review and correction action where/if neededThank you

Complaint: ***
I am rejecting this response because:They are ignoring everything I'm saying and repeating themselves over and over againI was lied to and tr8cked into buying their flagship phonEPromised items I never received.
Regards,
*** ***

Samsung has contacted the customer regarding his concerns regarding what will happen in the future with his unit and was advised that his concerns with customer service will be addressed. Mr*** agreed and the service will continue. We apologize for any inconvenience and delays the
customer experienced with this case. For further inquiries, please contact ###-###-#### between the hours of 9am and 6pm EST, Monday through Friday. When calling please refer to case#***. Thank you

Samsung spoke with Mr*** and acknowledge his complaint regarding the unit shaking, vibrating and resetting of the washerSamsung apologized to Mr*** for the inconvenience and offered to set up service order for follow up evaluationSamsung informed Mr*** if the unit cannot continue with
service, we would be happy to review the options available however Samsung recommends continuing with service at this timeMr*** was also informed that each individual unit has its own warranty; therefore the dryer would not be applicable in this claimMr*** understood and accepted to continue with service, reference Txt# ***We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their televisionThe customer has been offered a one-time free of charge parts only accommodationUnfortunately, the customer has declined our offer for serviceWe apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

As per Samsung e-commerce division the customer is requesting a replacement instead of a refund for defective product. The customer was informed customer the only option offered at this time would be a refund and stated the return label would be available via email within 5-business days
for the return. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAfter research with our product support team, the issue described is not related to the refrigeratorOur product support team advised the issue stems from the water line and water source itselfWith
this being said, the issue described does not warrant a replacement or refund of the product, as the unit is functioning properlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Ms***’ claim in regards to a refund. Our system shows the agent who handled her claim spoke with Ms*** on 4/04/and informed her that she would receive a refund in 3-business days; reference refund # ***. The agent also provided their direct
contact information if Ms*** needed further assistance regarding the refund. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dryer As an accommodation, we have offered the customer reimbursement for the repair cost expense of $ The customer accepted our resolution, therefore we consider this matter resolvedWe apologize
for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Complaint: ***
I am rejecting this response because:
Responsibilities by *** *** regarding this issue has NOT been completed in a satisfactory level and worse, NOT in a timely manner arrangements were made and not delivered/completedI had to inconveniently request a chancge with my employer schedule in order to complete the task that was supposed to be completed by *** *** and their vendors/installersNeither both *** *** or the installers showed upNo attempted calls or any other means of contact to explain to me why the easy task was not completed. If I had a choice, I would completely return all the appliances and never will I ever purchase major appliances through *** *** or Samsung. The only way this experience and issue will ever be resolved is to have *** *** take all the Samsung appliances that I purchased and issue a full refund, so that I can give my business to a different vendorI regret so much for not making my purchase elsewhere.
Regards,
** *** ***

Samsung has contacted the customer regarding their concerns with the printerA pre-paid shipping label was sent to Mr*** and he stated he has received itWe understand Mr*** will not remove the Revdex.com complaint until the refund has been completed. We apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon receipt of Mr***s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeMr*** has been offered an exchange or a buyback (refund) for his refrigeratorThe customer opted for a buyback and has been submitted for approvalsOnce approved our refund department will reach out to the customer with further instructionsWe do sincerely apologize for this unfortunate situation but our response will not be modifiedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***6. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, upon receipt of payment my complaint will be satisfactorily resolved

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed once we receive the product back into the warehouse his refund process will startAGS currently still has the product and will update tracking when product is returned to SamsungWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic,
"Arial","sans-serif"">the customer’s profile listed the provide email, but no submissions of a receipt or an IMEIHowever, *** *** with the same address listed on their profileHer submission was approved on July 15th to receive two Gear VRs under the Father’s Day promotionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to his refundOur system shows that Mr*** agreed to service the unitOur agent has reached out to the customer to follow up to schedule repair via email and left voicemail after call attemptsPlease reach out to our agent in your
time of convenience to proceed with repairWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their smart phoneUnfortunately, the customer is not eligible for a compensation regarding their deviceWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mrs*** complaint in regards to her washer. Our system shows the agent who handled the complaint submitted a refund request in the amount of $879.20; *** for the unit. On 9/14/17, Mrs*** was sent a Refund Payment Requested e-mail to her email
on file informing her that the refund is being processed for payment On 9/17/17, a Refund Payment Processing e-mail was sent informing her that the refund is being processed to be issued. Once the check has been issued, Mrs*** will receive a Refund Check Issued e-mail informing her that the check has been issued for payment. Please allow 7-business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. In Mrs*** case, the agent who handled the complaint contacted her again on 9/13/and advised her that the previous resolution provide still stands; Samsung would not be able to accommodate her request. Regrettably, Samsung’s stance remains the same. No accommodations can be made for this claim. Thank you for being a valued Samsung customer and again we apologize for the inconvenience you experienced with this case

Samsung has reviewed Mr*** claim in regards to an issue he has with his new Samsung Galaxy S+ phone. Our system shows the agent who handled the claim made several attempts to contact Mr*** but have been unsuccessful in reaching Him. The agent followed up the last
call on 6/27/with an email but up to date has not received a reply from Mr*** on whether the information provided resolved his issues. Please have Mr*** contact the agent if he is still in need of assistance with his claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you