Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is better than nothing. I do fear that Samsung will continue their advertising and/or negligent planning practices in the future. There's little for them to lose and a lot of money to gain. It took me months of correspondence to get less than what they initially offered. I would like to suggest that the Revdex.com make it easier to file a complaint against Samsung's mobile division, as they hide well amongst so many different Samsung companies on the Revdex.com website. It was difficult to find the correct one to file a complaint against.I have yet to receive the $certificate that Samsung stated I'd receive between Oct16th and Oct25th. I have a feeling they're holding it in exchange for this acceptance. I submit this acceptance in faith that they will actually follow through on their latest offer
Regards,
*** ***

Upon further review of the customer’s file, the package has been delivered on 7/25/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr***’ claim in regards to his washer. Our system shows the agent who handled the claim attempted to speak with Mr*** on 6/16/to discuss the claim but upon giving the outbound disclosure, he told the agent that he did not want to be recorded. Mr***
called back and spoke with a customer service agent and on 6/19/a service request; reference Txt# *** was submitted for the unit which was completed on 6/23/17. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their RangeThe customer has been offered an accommodation of free of charge repair under transaction # ***We apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Ms***’ claim in regards to a refund for her dishwasher. Our system shows a refund in the amount of $749.99; reference Txt# *** was submitted for the unit. A Response Required for Refund Process e-mail was sent to Ms***email on file on 6/06/with
the acceptance document attached along with instructions that are required to proceed with the refund. Once Ms*** sends back the acceptance document, the Refund Deptwill be able to process the refund for the unit. In regards to the water damage, an agent will be contacting Ms*** to proceed with that claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their smart phoneThe refund check has been sent on 11/via USPSUnfortunately, there is no tracking number available to send the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For
further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Ms*** complaint in regards to a refund for Samsung Galaxy Note phones. Our system shows a refund request in the amount of $17,123.91; reference Txt# *** was submitted for approval. A Compensation ReqSubmitted email was sent to Ms
*** email on file on 8/22/17, notifying her that the refund has been submitted for approval. Ms*** will also receive a Compensation ReqApproved e-mail notifying her that the refund has been approved and a Compensation ReqProcessing e-mail notifying her that the check is being processed to be issued in the system. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mrs*** complaint, Ecommerce has advised that a $coupon code was sent to her on 11/02/to the email file. Mrs*** has been advised that the code will expire on 11/15/17; two weeks after issued in the system. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear that you are experiencing issues with your Samsung appliances. Please know that Samsung tries to accommodate our customer’s to the best of our ability on a case by case review. However in your case, all your appliances are OOW (out of warranty) and no accommodations can be made other than to offer OOW service. Unfortunately we were not able to resolve your case and we are sorry to hear that ultimately, this experience has led you to no longer be a valued Samsung customer. The feedback you have provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. Regrettably, Samsung’s stance remains the same. Due to the appliances being out of warranty, no accommodations can be provided for this claim. Understanding your frustration, we still consider you a valued Samsung customer and we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in correspondence with my contact at office of the president (who's been very helpful) and was informed that the refund was submitted and the department in charge will contact me to set up a preferred option to be reimbursed toMy contact also informed me that their carrier will arrange a time to come retrieve the product.
Regards,
*** ** *** ***

Samsung has contacted the customer regarding their TelevisionThe customer has been approved for a refund under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***

Upon further review of Mr*** concerns regarding his refrigerator. We apologize for the issue you have experienced and any inconvenience this may have caused. At this time Samsung would like to offer to cover the cost of the parts for the repair and you would be responsible for the labor. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for service under transaction #
*** and we apologized for the service delay due to overbookingThe technician will contact he customer to schedule an appointmentWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact the customer regarding their smart phone on 12/09, 12/and 12/15/2016,Unfortunately, the customer has not been available
Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUpon review of the previous evaluation we found that the phone received at our repair facility was found to have unofficial software installed. Under the Samsung Standard Limited
Warranty installation of unauthorized software and unauthorized root access is not covered. In these circumstances the phone is returned to the consumer without repairAt this time, we must suggest contacting your local service provider for possible resolution to this matterThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you!

Samsung has contacted the customer regarding their refrigeratorThe customer is being set up for a refund for their unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung tablet however have not been able to reach herWe attempted to contact her via email and telephone with no successIn order to evaluate the customer’s issue and request we have requested for the customer to
provide to us the serial and model number of the unitOnce we have this information, we will be able to follow up with the customer with a possible resolutionPlease be advised that our limited one-year manufacturer’s warranty is for service of the unit so a repair/exchange may not be grantedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you.?

Samsung has reviewed Mrs*** claim in regards to refund for her washer. Our system shows a refund in the amount of $599.25; reference Txt# *** was submitted for the unit. A Response Required for Refund Process e-mail was sent to Mrs*** email on file
on 6/01/with the acceptance document attached, along with instructions that are required to proceed with the refund. Once Mrs*** sends back the acceptance document, the Refund Deptwill be able to process the refund. Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order to proceed with the claim We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:
I got a check for $for the amount for the phone but i'm still down $for taxes that I paid to ***Who will be reponsible to reimberse me for that money, on the other hand I have another issue that I was guarantee for exchange of the note and I have not recieve any credict at this momentPlease respond to these issuesThank you
Regards,
*** ***