Samsung Electronics America Inc.

My Samsung refrigerator failedIt was fixed for now; however the food inside was ruinedJasmine Hunter indicated on 5/7/she would 'review possible options' to reimburse me for the food loss and asked for an itemized list of the contentsOn the same day - May 7, - I replied with a detailed itemized list of the food lost totaling $I have not received a replyOn May 30, I spent a follemail - I did not receive a replyOn June 20, I sent a follemail - I did not receive a replyI have refrained from purchasing any Samsung items since this incident and will continue to do so until it is resolved$- mail check to my address

Samsung has contacted the customer regarding their RefrigeratorA Samsung Representative has explained that the customer is OOW and will be responsible for the repairs
We apologize for any inconvenience and delays the customer experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***Thank you

Complaint: ***
I am rejecting this response because:
this phone was advertised as being able to withstand a foot drop, and falling down stairsI have attached links to both of those adsI have no problem sending you the product if you are going to fix itBut I'm not sending it to you to "diagnose" so you can bill me for something that should not have broken, and close my complaint.
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Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung EVO SSD. We have explained to the customer how the new fix is supposed to work and have asked him to wait for the new fix to try it outWe additionally advised that should he be unhappy with the new
fix, after using it, we will offer a refundYou can view this new fix at the following link: http://www.pcper.com/reviews/Storage/Samsung-Magician-46-and-840-EVO-EXT0DB6Q-Fi...⇄ apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer regarding their televisionThe customer has been advised that the *** *** department are working on a resolutionOnce a resolution has been provide the customer will be updated with the informationWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung believes in building quality products and we apologize that all of your expectations have not been met. We value our relationship and are committed to providing the highest level of service simply because our customers deserve it.
The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.
Please contact us if you should have any other concerns you would like to bring to our attention

Upon further review Samsung has attempted multiple times to try to assist, however on one attempt there was no answerOn another attempt the rep identified themselves as Samsung and the call was disconnectedThe third attempt the rep identified themselves and Mr*** would not speak to the repBoth numbers were attempted *** & ***, we believe one of the numbers(***) may be a fax machine or at least it sounded like oneAt this time we will make no further attempts to contact Mr***. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we have apologized and explained to the customer why the order was cancelledWe informed the customer the order was cancelled by the fulfillment group because the item will be out of stock for longer than
daysUnfortunately, we cannot resubmit the orderIn the event that the order is cancelled for any reason, prior to shipment, pre-authorization holds are lifted shortly after the cancellationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because:I have already sent phone in for repairs and they sent it back to me unfixed and stated they VOIDED my warranty Samsung is stating that it is Beyond economical repair
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that since the service was set up through The *** ***t extended warranty then she would need to contact them directly for any questions about her serviceWe
explained that customer may contact the service center directly as well should she require additional assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed *** and *** *** complaint in regards to their television. Our system shows the agent assigned to the claim spoke with the *** on 10/04/and informed them that Samsung would not be able to provide an extended warranty for the unit.
Regrettably the *** request to extend the warranty on the unit for another years cannot be granted. No accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Ms*** complaint, our system shows the agent handling the complaint attempted to contact her again but was unsuccessful in reaching her. The agent will make another attempt on Monday, 9/18/to further assist her in resolving her case. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs*** complaint in regards to her dishwasher. Our system shows the agent assigned to the claim spoke with Mrs*** on 10/24/to discuss the case. The agent informed Mrs*** that based on the service repair; reference Txt #
*** (prior to Revdex.com complaint) and pictures provided of the unit, it has been deemed physically damaged. The agent explained that physical damage is not covered under Samsung’s warranty and Mrs*** would be responsible for the repair costs. Mrs*** requested a 2nd opinion of the 1st repair and the agent advised her that they would contact the ASC to see if they would provide her with a 2nd opinion on the unitThe agent spoke with the ASC and was informed that the unit had been deemed physically damaged and a 2nd opinion would not change the initial diagnosis. In addition, the Warranty Depthas advised that they will not pay for a 2nd opinion due to physical damage on the unit The agent contacted Mrs*** on 10/26/and left a voice message informing her that unfortunately, Samsung would not provide a 2nd opinion due to the 1st diagnostic (physical damage) and she would be responsible for the repair on the unit. Regrettably, due to physical damage to the unit, no accommodations can be made for the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his rebate. Our system shows the agent who handled his claim spoke with Mr*** today, 6/07/and explained to him that the rebate is the price of the new unit (up to the rebate offer) plus any haul away or installation
fees The agent and Mr*** reviewed his paperwork and determined the rebate in the amount of $(including $haul away fee) was issued for the correct amount. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not heard from the customerPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe understand that the damage to the television has been determined to be physical damage by our product support teamSamsung has investigated this type of damage and testing results show a television
will not display this type of damage if there was no impact or pressure prior to the crack developingSamsung limited manufacturer’s warranty does not cover physical damage therefore the warranty has been voided and the customer has been advised that the repair costs would be her responsibilityWith this being said, we are unable to honor the customer’s requests for a free-of-charge repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Upon review of your recent repair we have confirmed that your handset, SGH-I/ IMEI has severe internal liquid corrosion to the inner workings of the deviceDue to the fact
the damage is internal it is possible that the external liquid indicators are not trippedWhile we understand accidents do occur, it is our contention that our technicians report exactly what they find during the evaluation processWe do not speculate how the physical damage occursWe do understand your distress concerning your handsetUnfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Additionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in returnFor more details on a possible exchange, please contact your Service Provider. We do apologize for any inconvenience this may have caused

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows a refund request in the amount of $758.42; reference Txt# *** was submitted on 7/24/for the unitOn 8/07/17, a Refund/Compensation payment method website link e-mail requesting Mrs
*** preferred payment method as well as a Response Required for Refund Process e-mail was sent to her email on file with the acceptance document attached, along with instructions that are required to proceed with the refund. Please have Mrs*** send in the acceptance document along with all required information at her earliest convenience in order for the Refund Deptto process the refund in a timely manner We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # GT-P5210GNYXARSamsung has re-submitted the customer for a white usb charger and also gave the customer the $gift card as promisedWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Samsung has contacted the customer regarding their concerns with their television due to part not being available. Ms*** accepted and exchange has been submitted
and processed under transaction# ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you