Samsung Electronics America Inc.

Samsung has reviewed Mr***’ complaint in regards to his dryer. Our system shows the agent assigned to the claim made several attempts to contact Mr*** by phone but was unsuccessful in reaching him. The agent left voice messages advising Mr*** that Samsung’s
warranty is for service and we would need to proceed with service for the unit. However, Mr*** had the unit hauled away before it could be diagnosed our technicians. Regrettably due to Mr*** no longer having the unit in his possession, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon receipt of Ms***s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedBased off of our customer service records, we show that Ms***s refrigerator’s one-year limited manufacturer’s warranty expired approximately in 01/While we sincerely apologize for the inconveniences caused by the repairs that have been needed while out of warranty, unfortunately any repair or replacement needs after warranty expiration are the responsibility of the owner unless a Samsung authorized repair service center determines that the repair that is need is covered under our year sealed system warrantyAt this time a repair needs to be performed and only an authorized Samsung repair service center can determine the issueWith this being said, we are unable to honor the customer’s request for a free of charge repair, replacement or refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic the device’s IMEI has been deemed invalidWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Ms***’ claim in regards to her television. Our system shows the agent who handled the claim spoke with Ms*** on 7/07/and advised her that her model unit is not covered under a warranty and Samsung has already provided FOC (Free of charge) repairs back in
for affected units. The agent further advised Ms*** that at this time, Samsung is no longer providing FOC repairs for these units. Regrettably, no accommodations can be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has already been approved to receive the Gear Sand is currently being processed for shipmentOnce the device has been sent, the customer will be emailed the tracking numberWe apologize for any
inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have been notified by them that my rebate is being processed.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe have confirmed that a $promotion code was used on
this order which brought the total for the order to $A refund in the amount of $for half of the amount you were charged for this order has been submittedYou can expect to see your refund reflected back to the payment method used for this order within 3-business daysThank you

Samsung has reviewed Mr*** claim in regards to his Galaxy Sphones. Our system shows the agent handling his claim offered to have both devices evaluated to determine the cause of the issues but Mr*** declined to send them in for service. Samsung cannot evaluate the
issue and try to resolve it without running diagnostic testing on the devices. If Mr*** would like to proceed with service, please have him contact the agent for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile the product may be manufactured with a durable build, if dropped it is possible for physical damage to occur
In order to provide resolution Samsung would require the phone be shipped to Samsung's Repair Facility for evaluation, however, a repair charge may be required due to the fact physical damage is not covered under warrantyOutside of the insurance that can be purchased at the carrier level, Samsung offers Protection Plus Service which provides consumer protection should incidents like the one mentioned occur. To assist with gripping the device we might suggest the purchase of a phone case which can be found line via a Third Party retailer, or via Samsung's websiteSamsung would have to decline free of charge repair/replacement or compensation as requested. If you would like to continue with evaluation of your device please contact ###-###-####Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer has been provided with a $promotion codeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has reviewed Mr*** claim in regards to his washer. Our system shows a refund request was submitted in the amount of $524.99; reference Txt# *** for the unit. A Refund Check Issued e-mail was sent on 4/04/to Mr*** email on file. Once the refund has
been issued, please allow for 7-business days after the check have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their televisionUnfortunately, the unit is about years old and out of warrantyThe issue with the unit is
considered physical damage and not covered under the limited warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her washer. Our system shows a refund request in the amount of $664.64; reference Txt# *** was submitted for approval due to no coverage in her area to service the unit. Ms*** was advised that product was under
review and to hold onto product until receiving further instructions. Once the refund has been approved, Ms*** will receive an email with the acceptance document along with further instructions on how to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

As per Samsung telecommunication division regarding Mr***’ complaintThe exchanged device was provided by the E-commerce division. His file has been forwarded to that department for follow up. We apologize for any inconveniences and delays the customer may have experienced with
this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is What it is
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TabletBased off of our customer service records, we advised to the customer that our records show that the camera on the unit has been fixed and tested okWith this being said we advised to the
customer that the unit is working as designed and that we would not be able to honor her request for a refundWe advised to the customer that in the event that an issue is identified we are more than happy to review alternative options however at this time the unit has been repaired and operating properly therefore it will be returnedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerSamsung knows it is disappointing for any product to fail, whether out of warrantyWe have reviewed the service history and made contact with the service center Gonzalez Appliance ServiceThe
appointment is scheduled for Wednesday, March 4, While we respect the customer’s request for a refund or replacement unit the Standard one-year Limited manufactures warranty for the unit is for serviceWe provide the service to ensure that any mechanical issues that arise are taken care of without the customer incurring any costWe will continue to follow the repair to ensure the repair is completeWe thank the customer’s time and patience in this matterWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
Samsung is not being honest nor fair about the basic facts of the whole mess that they causedAs stated in my complaint alreadyI was provided and factually incorrect information regarding shipping before orderingThe order was placedThe order was immediately requested to be canceled mere hours laterThe order was placed on a Sunday afternoonThe order was requested to be canceled at PM on Sunday via e-mailThe order was said to be canceled when I called Samsung Direct on the phone at AM on that MONDAYI called several times to ensure cancellationI was told "don't worry" and other things regarding cancellationThen apparently on Thursday (Thanksgiving) a shipping label was created and on FRIDAY (FIVE DAYS LATER AFTER ORIGINAL CANCELLATION) the package was handed off to ***This is completely UNACCEPTABLE because they promised - days to receive the confirmation of the cancellation.It should have never shipped out and it wasted so much of my time and energy having to make dozens of phone calls to both *** and ***, as well as to Samsung Direct to ensure 100% that the package be declined.I ended up ordering the same laptop from *** on Monday and receive the item by WEDNESDAY morning with *** *** shippingThis laptop was dysfunctional right out of the boxWhich is ridiculousThe trackpad had issues right out of the box! Because I was already planning to leave the *** on November and go to the *** to be with familyso I contacted Samsung in the ***, even with the worldwide warranty on the computerSamsung *** tole me that once I got to the *** that they would not be able to offer a replacement for the dysfunctional computer.So *** did a wonderful job with shipping (and customer service)Whereas, Samsung Direct made me go through an incredibly stressful experience that was their fault (1) it should have never shipped, and 2) It WAS canceled with plenty of time)At the same time it is also incredibly frustrating how Samsung has respondedLet me be clearI WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAINI am treated with this horrible customer service (wrong information, lies, impersonating a supervisor, uncaring response, complete and utter lack of responsibility taken by Samsung) and I will spread the word about the truth about what a horrible company this isNow I am also stuck with this dysfunctional laptop and there is no way to replace it because I am ***.Back to the main issue though this matter should have been resolved WEEKS agoThe laptop delivery from Samsung Direct was FULLY DECLINED (in every possible way) over a month agoIt is ridiculous that this issue would still even be going on or even that Samsung would cause such a headphone for peopleNEVER BUY OR SUPPORT SAMSUNG IN ANY WAY EVER AGAINI was a fan but now Samsung, because of it's actions, has turned a loyal customer awayNext time I will buy an ***, or *** or any other kind of laptop or phone AS LONG AS IT IS NOT SAMSUNG
Regards,
*** ***

We do apologize for any ongoing issues you may be experiencing.Although the unit is now registering to be out of warranty by date, Samsung has authorized the unit be returned to our repair facility for a 2nd evaluation of the battery drain concernsPlease return the phone and battery
using the UPS E-label we have emailed to you (same process for packaging as done previously)Back up all date prior to the shipment of your device.Service Ticket for this evaluation is as follows ***You may contact Samsung Support at ###-###-#### for further updates concerning your repair

Samsung has contacted the customer regarding their washerThe customer has been informed we are in contact with the insurance department in order to be assisted with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you