Samsung Electronics America Inc. Reviews (11685)
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Samsung Electronics America Inc. Rating
Description: Electronic Equipment & Supplies - Wholesale & Manufacturers, Photographic Equipment & Supplies - Wholesale & Manufacturing, Television Sys & Equipment - Closed Circuit, Auto Dealers - New Cars, Electronic Equipment & Supplies - Dealers, Shavers - Electric, Television & Radio Parts - Retail, Computers Hardware, Software & Services, Electronic Equipment & Suppliers - Service & Repair, Fulfillment Services
Address: 85 Challenger Rd Fl 7, Ridgefield Park, New Jersey, United States, 07660
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We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe have confirmed that a $promotion code was used on this order which brought the total for the order to $A refund in the amount of $for half of the amount you were charged for this order
has been submittedYou can expect to see your refund reflected back to the payment method used for this order within 3-business daysThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards,
We appreciate your correspondence and allowing Samsung the opportunity to review your claim.A Service Order has been processed for the exchange of your Gear charging cradle (Service Ticket # *** ).As per the Samsung Standard Warranty the defective cradle must be received
at Samsung prior to a replacement being shipped. As a courtesy we have expedited the shipping for return of your product and shipment of the replacement cradle.Please utilize the UPS E-label emailed to [email protected] for shipment of your cradle.Thank you
Samsung has reviewed Mr*** claim in regards to his televisionOur system shows the agent who handled the claim spoke with Mr*** on 4/28/to discuss the claimMr*** told the agent that Samsung uploads preinstalled apps in their updates which take up too much spaceThe
agent advised that by agreeing to the software, they consent to the preinstalled appsNo accommodation will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you
Samsung has attempted to contact the customer regarding her washerUnfortunately, we have not heard back from the customerPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you
Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction #
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you
Complaint: ***
I am rejecting this response because:
The customer service person assigned disconnected my phone call abruptly after telling me they refused to stand by their productsI've included pictures of the hundreds of dollars in food we lost due to Samsung's negligence
Regards,
*** ***
Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe were unfortunately unable to speak with the customer directly as we were unable to reach her via telephoneWe would like to offer her a one-time free of charge repair accommodation for the
unit however we cannot offer any type of extended warrantyIf you speak with the customer please ask her to contact us via telephone at the number provided belowWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you
We appreciate your correspondence and allowing Samsung the opportunity to review your claimThe phone purchased via ***, ***, is not a U.Smanufactured device. For this reason the U.SSamsung Standard Limited Warranty is void. Please
refer to warranty where it stated "Product used or purchased outside the United States" is not coveredUnder these circumstances Samsung must refer you to the seller for possible resolutionThank you
Upon further review of the customer’s file, the customer was advised the cost associated with removing and remounting of the TV in order to receive service is the customer’s responsibilityIt explained that the customer must have the TV available and accessible for service at the time of the repairMultiple attempts have been made to contact the customer with no responsePlease have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you
Samsung has contacted the customer regarding their televisionThe customer was informed the television has been shipped and scheduled for delivery on 9/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday refer to case # ***3. Thank you
-----Original Message-----From: *** [mailto***]Sent: Monday, March 09, 10:AMTo: ***Subject: Question about recent claimI recently filed a claim with Revdex.com against Samsung...I wrote back and forthwith a rep from Samsung and then received an email from Revdex.com where I went inand accepted the resolution Samsung offered meI haven't heard back now ina few weeks, I'm wondering when I can expect The actual resolution to comethrough?Thank You*** ***
The Repair Facility would not have removed the liquid indicator from any component of your device.Thank you
Samsung has reviewed Ms*** claim in regards to her refrigerator. Our system shows a refund in the amount of $2,898.00; reference Txt# *** was issued on 6/06/for the unit. Please allow 7-business days after the check has been mailed to receive it. We
apologize for any inconveniences and delays the customer may have experienced with this caseThank you
Samsung has reviewed Mr*** complaint in regards to his television. Our system shows the agent who handled the complaint spoke with Mr*** on 8/14/and advised that due to the size of the unit, it would need to be shipped in for service. The agent called DST for a
quote on the repair. Mr*** told the agent that he would send an email if he decided to have the unit serviced Up to date, the agent has not heard back from Mr*** in order to proceed with the claim. Please have Mr*** email the agent at his earliest convenience if he would like to have the unit serviced. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case
Samsung has reviewed Mrs*** complaint in regards to a refund for her washer. Our system shows a refund check in the amount of $749.25; reference Txt# *** was issued on 8/24/for the unit. Please allow 7-business days after the check has been mailed to receive
it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case
As per Samsung e-commerce division the customer placed an order for a 49" Class KS8-Series 4K SUHD TV (Model) on 11/24/According to the tracking information the order shipped out on 11/29/The customer has not received his TVAn investigation was initiated for this order on
12/22/We received a response from Ingram acknowledging the investigation on 12/27/We have not received any update regarding the customer's investigationI sent a reply today asking for an update for the claimThe customer was informed that the investigation has not been concluded and that I will follow up with him via email once I receive an update Claim #: ***, Invoice#: ***
Complaint: ***
I am rejecting this response because:
The response from Samsung contains the same misinformation that was used by ***I do no know where Samsung, ***, or *** *** assembled details regarding the "Location Code" on the purchase documentationI do know that the terms and conditions of the promotion allowed for the selection of a Samsung Gear Swhen ordering from http://***I made my purchase at http://***There is a "Location Code" printed on my paperwork, but I have no control over how that code is generated or what it cross references to in any internal documentation used by Samsung, ***, or *** ***The promotion terms and conditions specified only that my purchase had to be made at ***, and did not mention that I would be subject some sort of "lucky" "Location Code" printed on my paperworkIt is obvious that either the internal documentation used for cross-referencing the purchase location contains errors, or *** *** fulfilled my ONLINE purchase in a way that caused an inaccurate "Location Code" to be printed on the paperworkEither way, I fulfilled the purchase according to the terms and conditions that were offered by Samsung for the promotion
Regards,
*** ***
As per Prizelogic this is not a promotion that they are supportingThe link the customer provided is a blog thread from a third party company. The customer has no submission that Prizelogic is able to find. We apologize again for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday. Thank you Tell us why here
Samsung has contacted the customer to address their concerns regarding their Samsung Evolution KitWe have advised to the customer that we updated his records to reflect the one year warranty as the manual indicatesWe offered the customer an exchange to which they have acceptedWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you