Samsung Electronics America Inc.

Samsung has reviewed Mr*** complaint in regards to opting-out of advertisement on his television. Our system shows the agent assigned to the claim spoke with Mr*** on 9/19/and advised him that they had instructions on how to remove the ads form his unit. Mr
*** verified his email with the agent in order to receive the instructions via emailPlease see the instructions the agent provided below in order for Mr*** to disable the ads on his unitPress the Home button on the Smart ControlSelect SettingsSelect SupportSelect Terms and Privacy PolicySelect Interest Based AdvertisementSelect the box that reads "Enable to make the content and advertising on Smart TV more interactive." to uncheck itSelect CloseThe services are now disabled.Please have Mr*** reply to the agents’ email if he needs further assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung tested the phone prior to shipment and the device passed all functional testing. Until Samsung receives additional contact we would not be aware the product is still experiencing trouble.If you are on an installment plan with your carrier Samsung must receive a copy of the plan which details the full cost of the deviceOnce the copy of the installment plan is received and validated, as well as the phone returned to Samsung; a refund for the full price of the phone would be submitted.Thank you

Samsung has contacted *** *** regarding her claimAn email was sent to *** on 10/06/advising the customer that she has been approved for an advanced exchangeMs*** is being offered an exchange and has been advised to contact the exchange department at the
number provided on the email. We sincerely apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you Tell us why here

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAfter receiving and evaluating pictures provided by the customer with our product support team we have offered to send out a technician to come out and evaluate the unit first handWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Mr*** regarding his concerns with his televisionMr*** sent a picture of the serial decal. Mr*** stated that the television is not working and parts are not availableMr*** stated that he purchased the unit in 2015, however Samsung no longer
make plasma televisions. The agent advised that at this time there will be no accommodations. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their washerThe customer has been set up for repair on 12/5/We apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** complaint in regards to food loss due to his refrigerator. Our system shows a compensation check in the amount of $200.00; reference Txt# *** was issued on 10/24/for food loss. Please allow 7-business days after the check has been mailed to
receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
Again, this is INSANE. A company this large. I understand the warranty but the issue I'm having with my phone is a MANUFACTURER DEFAULT issue that others are havingIt's not due to software conflicts, it's not due to mistreatment. I have been a faithful Samsung phone and camera owner up until now and an $phone lasting just over a year (it's not like the phone is past the warranty by a large amount of time). If that is the way you are going to build your electronics, then I really can't buy any more Samsung products. That is A LOT of money to me and the lifespan is terrible! Like I said, this is an issue that others are complaining about and SHOULD be a recall! It is NOTHING I have done! And it is a fault with the manufacturing. My bad luck that it died a month or two over the warranty. If it was a year after the warranty, OK, I would KIND of get it. But if I can't rely on an $product lasting more than a year, than I definitely can't spend that amount of money of any more Samsung products! I have been a loyal Samsung customer up until now and argue with my friends when they tell me to get an ***. I've never heard of an *** phone having a MAJOR fail a year and a couple months after the warranty is done. Maybe they are right
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her refrigerator. Our system shows a refund check in the amount of $3,020.97; reference Txt# *** was issued on 7/21/for the unit and a compensation check in the amount of $200.00; reference Txt# *** was issued
on 7/25/for food loss. Please allow 7-business days after the checks has been mailed to receive them. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction # ***. The customer has been sent the refund process instructions to their email address on fileWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:I never told Samsung that I would NOT accept their OfferOf course I would like them to pay the full amount, just as anyone wouldThey are offering to pay for parts which is only $24-$50, and I would be stuck paying several hundredI think they need to offer to pay the Labor fees associated with the repair, and I will pay for the Parts.
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***Based off of our customer service records, we show that the recent repair visit determined that there is no defect found with the unit and per technician the issue suspected is
network/server latencyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
I am aware that your company has deemed my device ineligibleHowever, my device meets all the promotions criteria and I am entitled to the Gear VR Headset, as explained in the previous message Your requirements were as follows:Must be 18+ & US/DC/PR/USVI resFrom 6/1/through 6/26/16, purchase a Samsung Galaxy Sedge, Galaxy S7, Galaxy Sedge+, Galaxy Sedge, Galaxy S6, or Galaxy Noteand follow the instructions to submit Offer Claim Form and purchase receipt onlineOffer only valid with device installment plan, 2-year contract plan, lease, or outright purchase at full retail pricePurchase requirement varies, please check with your CarrierMust submit Offer Claim Form and valid purchase receipt online by 7/14/at 11:59:PM ET. Customers purchasing from *** ** retail locations (including online) will be subject to terms and conditions outlined by the respective retailer for point of sale redemption and are therefore not eligible for redemption on the Website (as defined below)Limit Offer claim/Gift per qualifying purchase. Device purchased can only be used to participate in Samsung offer, rebate or promotionSubject to terms and conditions. I am indeed over years of ageI purchased the device on June 10th, which was in the period that the promotion was offeredMy device was a Galaxy SEdge, as your criteria requiresMy device was purchased at full retail price, as your criteria specifiesI submitted offer claim on the day of purchase, which was over a month before the expiration dateI did not purchase it from *** **, and therefor am not subject to their termsThis is also the only rebate that I have submitted for this device, which does not exceed your limit of claim per deviceAs such, I do not understand why your company does not grant to me what was promisedThis is an absurdity of big corporate companies taking advantage of their customers and I, as a customer, do not tolerate being misled
Regards,
*** ***

Samsung has followed up with the customer regarding their refrigeratorThe customer is confirmed upon receiving a repair invoice for her unitThe customer has been informed the repair cost has been covered and the invoice is for her recordsWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their concerns with their washerThe customer has been set up for free of charge repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** complaint in regards to her Note and Sphones. Our system shows an exchange request; reference Txt# *** was submitted for Ms*** Sdevice by the UPS coordinator The agent assigned to the claim also offered a FOC (free of
charge) repair for Ms*** Note device which will be set up once she receives the replacement device. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # *** has been reviewed an additional time per customer’s rebuttal request. We have consulted with *** *** *** where we have coordinated the exchange and they have advised that they have attempted to retrieve the unit to replace it however due to the location of the unit they were unable to remove*** *** *** has advised that they are willing to have someone professionally remove the unit and have attempted to schedule an appointment for pick up however the customer has not returned any of their callsWe inquired with *** *** *** if they could just refund *** *** and they indicated that they would be happy to however they have been unsuccessful in retrieving the unit from the customerPlease have the customer contact their local *** *epot to coordination pick up of the unit in order to process the customer’s exchange/refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ***-***-*** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Upon further review of Ms*** complaint, our system shows a refund check in the amount of $710.67; reference Txt# *** was issued on 11/02/for the unit. Please allow 7-business days after the check has been mailed to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mrs***’s complaint in regards to her Samsung Gear Fit watch. Our system shows the agent who was assigned to her complaint contacted Mrs*** and informed her that the exchange; reference Txt# *** was processed and the device was being sent via UPS;
reference UPS tracking # 1ZE*** next day air. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

I am rejecting this response because: it is not acceptable to be without a device I am paying for for 10-days My phone us used for work, schoo, and checking on my children throughout the day As most people, I do not have a house phone and rely on my cell phone
Regards,