Samsung Electronics America Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUnfortunately it took a complaint to the Revdex.com after their denial to help, an email to the office of the president of Samsung and 2-weeks of a faulty TV before they would step up and back their product and accept responsibility to help us Very poor business practice and customer service e

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options availableUnfortunately, we
will not be able to accommodate outside of the program optionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer regarding their washerThe unit is out of warranty and any repair fees would be the responsibility of the customersUnfortunately, there will be no accommodations for the unitWe apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***Thank you

My parents, ages and 90, asked for my assistance They purchased a Samsung LCD TV on January 2, for $ The screen is now showing images as either black or a glowing bilious green In trying to find someone to repair the TV, my mother called the original vendor and was referred to other Samsung-related personnelFinally, she ended up talking with a Samsung Consumer Relations executive on 1800-726-who told her that the TV set cannot be repaired She advised my mother to buy a new TV For persons on limited incomes who paid nearly $1,for a TV set just six years ago, this is unreasonable In researching Samsung TVs, I found that certain LCD models were repaired under a class action suit in These sets were made in or before just like my parents' set If these sets were repaired under a suit, then obviously repairs can be madeWhy was my mother advised to buy a new set and not offered any other guidance or assistance?

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer has been approvedWe apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concern regarding their most recent purchase on Samsung.com. The customer cancelled her order and requested her credit card be creditedAs per our e-commerce team, *** ***’ refund was completed on 12/08/We apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorWe attempted to contact the customer via email and telephone with no successIn order to evaluate the customer’s request, we have requested for her to send us a copy of her itemized food list so
that we can review for considerationCurrently, we are waiting for the customer’s responseWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

I am rejecting this response because:After less than months, a nearly $television set should not "go bad"A simple Google search shows that this is a problem with this specific model and it should be corrected

Almost a month ago, my Samsung top-load washer exploded, causing extensive damage to my laundry room and rendering me without washer/dryer appliances for over two weeksFortunately, my newborn baby and I were at home but not injured during the explosionHowever, it caused a great deal of inconvenience, as our room had to be fully renovated due to water damage, large holes in the drywall and tile damage -- in addition to having to wash the baby's clothes elsewhereWe were only reimbursed the cost of the washer/dryer (not even including sales tax) and repairsNo further compensation was given for our troublesI was willing to overlook this and purchased a new Samsung washer and dryer from Home Depot despite the troubling experienceThat is, until we received our new Samsung washer and dryer on TuesdayWe purchased a dryer kit and performed our own installation of both the washer and dryer We were finally able to wash a load of the baby's clothingHowever, when I put the clothes in the dyer, the "Start" button wouldn't workAll other buttons worked fine, but the "Start" button did not even have anything to depress and we instantly knew the control panel was faultyAs you can imagine, my husband and I were furiousWe called Home Depot the next morning, and were promised a phone call from Samsung within hoursAfter hours of no response and wet baby clothes, we were able to get ahold of a customer representativeWe had to force the customer representative to look at the PO as it evidently had not even been reviewed yet, and process it while we were on the phoneShe stated that they could not expedite shipping and we would have to wait another full week for a replacement dryer to be deliveredWith no other option, we are now sitting on wet clothes, lugging laundry loads to the washateria and forced to purchase AND install another dryer installation kit ourselvesWe have always bought numerous Samsung appliances and electronics, and this experience has made us want to go back and return every single one of them

my main complaint is not about the activation lock is the process and the lies the Samsung employees go thru just to get you off the chat or phoneFor example, I was asking to expedite my repair and I was told it could not be done and it took me three times to get someone that can help meBut I was also told my phone was to be shipped overnight to me and it was notWhy wasn't I just offer an exchange instead of making wait almost half a month for my repairThe whole customer service of Samsung is the worst I ever experiencePlease don't insult me by stating that my activation lock was the issue, Samsung knows real well that their repair facilities are terrible at customer service as well as the live chat employees at least the ones I dealt withTo summarize I use live chat about timesOne was a supervisor who was rude and close my chat after I spent half an hour talking to his employee about me wanting to expedite my repairThe only way to expedite repairs is to have repair centers in cities that have 500,people or moreCustomers could have access to them just like Apple storesI guess my concerns won't be heard and I'll just have to stop buying Samsung products

Samsung has reviewed Mr*** claim in regards to not receiving the promotional items with his phone. An agent from the E-commerce Division spoke with him and he informed them that he did not receive the Micro SD Pro+ memory card w/adapter when he received the phone The agent
apologized and requested a promotional code for the product not received for the inconvenience this matter has caused. Once the code has been generated, the agent will send it to Mr*** via the email on file. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon further review of Mr***’ claim in regards to his promotion code, our system shows due to the volume of promotion code requests, there was a delay in processing the replacement code. Mr*** was provided a replacement promotional code in the amount of $500.00; promo code: h--32x--x, sent to the email on file. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimTo provide resolution we will require the product be returned to evaluation by our engineering staffOnce evaluated Samsung can determine resolution regarding repair or replacementAt this
time we cannot guarantee replacement will be authorized but this option will be considered.A UPS premailer box has been requested for delivery to your home in order to retrieve the deviceThank you

Samsung contact the customer to address their concerns regarding their Samsung EVO SSD. We have offered a refund to the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimAfter review of your account history Samsung has authorized replacement of your Galaxy S To complete replacement Samsung will need to retrieve the defective device and upon receipt the replacement will
be shippedPlease use the UPS Premailer which will be delivered to your home address tomorrow for shipment of the original Galaxy S Thank you

Samsung has attempted to contact the customer at ###-###-#### to
address their concerns regarding their TabletUnfortunately the phone number is disconnected. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Upon further review of the customer’s file, the customer was informed that the funds for his order have been released and expected to reflect back on the customer’s card in 3-business daysWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung telecommunications division has spoken to Mrs*** regarding her concerns with her device. The agent agreed to set up the tablet and gear fit back up for repairInformed her that she would send NDA label for both devices and have repair expedited and devices overnighted back to her, Mrs*** agreed and service setup for both devices. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:I don't know what agent they are talking aboutI have a copy of purchase and I discovered I have yr warranty and *** *** contacted and they hired another appliance service came outParts on orderStill no working frigThere is a problem with that as no working frig in weeksLoss of $worth of groceriesThe problems we hVe are widely knownSamduuy owes customers recalls for poor design that doesn't workIf I knew who wanted the sales bill and where to send it I couldThey are a bunch of liarsOnly people contacting me are attorneys willing to make aAdd
Regards,
*** *** *** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionThe customer has been informed that we received his Revdex.com complaint and due to the fact that the product has a cracked screen which would be considered as physical damage, we would not be able to
grant his request for warranty serviceWhen Mr***’s television was serviced the assigned service center determined that the television was physically damagePictures of the physical damage are attached for your referenceThis type of physical damage voids Samsung’s limited manufacturer’s warrantyAccordingly, the warranty was voided and Mr*** was advised that all repairs would be his responsibilitySamsung Electronics, as all manufactures, test their products in many different waysWe have investigated this type of claim and testing results show a unit will not display this type damage if there was no impact or pressure prior to the crack developingWith this being stated, we will not be able to honor Mr***’s request for a free of charge repairWe understand that this is not a resolution that Mr*** is looking for but please understand that the damage to the unit was not caused by any mechanical defect but by physical damageAny repair or replacement needs are now Mr***’s responsibilityWe are able to set up a repair for Mr*** but it will be at his expenseOnce repaired the unit’s original warranty will be reinstated which is not set to expire until 07/17/ We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you