Samsung Electronics America Inc.

Upon further review of Mr***'s complaint he has been informed the previous repair accommodation was accurate and we apologized for the inconvenience. At this time the resolution will remain the same. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mrs*** claim in regards to her range. Our system shows that a repair was done and completed on 3/06/17, reference Txt# ***. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F800UWS/AAWe have reviewed the customer’s claim and see that the customer has spoken with a representative who has offered her a buyback (refund) which has been initiated for this
productWe advised to the customer that we will monitor this transaction to ensure there are no further delays related to its approvalWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

The customer has been set up for repair for 6/under transaction * ***
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, we have updated the device’s IMEI number and approved their submissionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mrs*** claim in regards to her television. Our system shows the agent who handled the claim spoke with Mrs*** on 6/15/in reference to the history with the unit Mrs*** told the agent that the screen has been replaced times and
the mainboard had also been replaced Mrs*** stated that most recently, a technician came out again and repaired the unit which working now Mrs*** also stated that her Revdex.com complaint was due to the numerous repairs on the unit and she does not want to go through another repair again The agent provided Mrs*** with their contact information and advised her to contact them directly if she needed further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Risk Management department regarding the customer concerns with their Washing MachineAs per the department, the complaint has been submitted to
SFMSFM will be working directly with the customer to resolve this claimWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday

Samsung has contacted E-Commerce regarding the customer’s concernsAs per Prizelogic, the customer has been contacted on 7/The customer was informed we will be issuing a refund for the MicroSDXC 64GB PRO Memory Card due to not receiving itProvided customer with refund reference number
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday

Complaint: ***
I am rejecting this response because:I was contacted by a representative from SamsungUnfortunately, this is the same representative who originally contacted me, Angel, who I discussed in my original complaint to the Revdex.comTherefore, nothing got resolved againI am hoping that Samsung can please forward my complaint onto someone in the executive management team who appreciates their loyal customers, can understand this particular situation, and who wants to get this resolved versus the same representative that will continue to provide me with the same blanket responseI have expended a large amount of time and energy to try to get this matter resolved and would appreciate if Samsung would kindly resolve it expeditiously at this pointSince I purchased a brand new Samsung Sfrom a Samsung Sauthorized dealer (*** ***) with the understanding that it would be in perfect working condition if not for the life of the phone, then at least for a very long time, the phone should not have failed within a few weeks of activationThis defect was created by the manufacturer, not by me, the consumerSamsung needs to take responsibility and provide me with the product I paid for and not a product containing defectsMy resolution is that I am requesting Samsung provide me with a brand new Samsung Swith no defectsI will be happy to return my current phone to Samsung after a new phone is receivedAnother option to resolve the matter is that Samsung can refund to me the total cost of my phone, $I appreciate your time and attention to this matter and look forward to resolving it shortly
Regards,
*** ***

Samsung has contacted Mrs*** regarding her concerns with her dishwasher. Mrs*** has been advised by the agent that we have received her Revdex.com complaint and he would be assisting her going forwardMrs*** was advised to send in her documentation so that the agent may
look into possible accommodations. Mrs*** advised she will be mailing in the paperwork as she is unable to fax or email it to us. Once received agent will assist. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
I am responding back with my "rejection" (of...?) I've received nothing to reject except allegations from Samsung that I am refusing to give them the documentation that I already gave them and for which they will not reply as to how or where they would now like me to send it.I need to know where to re-send my documentation I have been waiting for six months for the claim to be processed, following up with Samsung as directed, and now filing a complaint with Revdex.com, but I still have not the slightest hint of customer service or effort to make things right from Samsung
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his refund. Our system shows the refund for his order was submitted, processed and successfully credited back to him on 2/23/17. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because: The phone is brand new and was purchased due to previous high quality equipment from SamsungI had assumed I could trust the company to stand up in the futureThe initial contact was made before the standard day return window*** *** only has a day windowUnder a standard store I could have solved this by walking in and returning it. The phone is waterproofSealedBrand newIt will never be that after sending it in for service and being without a phone for up to a monthIf it was older, I would understand 100%Considering it was within the industry standard month return period at first contact and the absolute disgusting way that tech support has treated me on the phone and the lack of updates there is no way that sending it in for service is an acceptable responseI am not asking the world hereI am asking for something that should have been done to startInstead I have been made to drive to stores and be on hold for hours on end and have an entirely useless phone. I am asking for a simple replacementMy phone is critical to my careerIt has already nearly cost me my job and hours of lost time and missed callsI will gladly go to a *** *** or *** store to make an in person exchange so that it can be viewed as original and new condition
Regards,
*** ***

Samsung has contacted the customer regarding their concerns with their washing machine. The agent offered the customer a pro-rated refund due to issue has not been resolved because of no coverage, the customer accepted. Refund has been submitted and approved under transaction
#***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent who handed the complaint spoke with Mr*** on 8/24/and advised him that while we understand that he sent the device in for a repair a couple of times, on the last repair; reference Txt#
*** the device was determined to be OOW (out of warranty) due to physical/impact damage on the touch screen panelThe agent advised Mr*** that we could proceed with repair service for the device however the repair costs would be at his expenseMr*** declined the agents’ offer for repair service at this time. Regrettably, due to the device being OOW for physical damage, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we understand the repair procedure can be of inconvenience, Samsung has an allotted time frame of 5-business days once the product is delivered to repair the device. Our records indicate
your phone was delivered 7/12/which means the repair center is still within the estimated time for repair.With that stated Samsung cannot warrant upgrade or exchange of your product.Thank you

Upon further review of *** ***’s complaint, E-Commerce has advised that their system does not show where she was issued a travalue adjustment charge. An E-Commerce agent emailed *** *** requesting additional information in order to further assist with this matter. Please have *** *** reply to the agents’ email providing any additional information that would help in her case. E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer is being set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung telecommunication division has contacted Mrs*** regarding her concerns with her device. Samsung has provided Mrs*** with a free of charge repair and a next day air label has been sent to send the device in to our repair facility. We apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***Thank you