Samsung Electronics America Inc.

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. However in Mr*** case, The *** *** is providing the $gift card as compensation for the cancellation of the washer order per his request. Samsung does not know when the gift card will become available but Mr*** may contact The *** *** Business Center at ###-###-#### for an update on the status of the gift card. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and at this time I find that this resolution is satisfactory to me
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***/***
Based off of our customer service records, we show that this unit’s original month warranty expired approxin 05/We have offer the customer a one-time
part(s) accommodation leaving the customer responsible for any trip/labor fee if repaired through an authorized Samsung servicer providerWe have taken the liberty of setting up the repair request and the service center will reach out to the customer to schedule repairsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer has accepted under transaction
# ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***8. Thank you

Complaint: ***
I am rejecting this response because:
I still have unresolved issuesThis is been hoinh on since JuneI need more than compensation for foodI now haf bo choice but to settle for a Samsung fridge that doesn't even fit in the space providedMy young kids have gotten hurt from pkayinh around the opeb area if they wouldvr sent someone to fix the one I had would've been much betterThey just covered food O recently bought not what was already in thereThey have the worse customer service ever!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I will agree with their reply and what I was told Samsung did not take the issue seriously in the beginning and is currently unwilling to have any financial compensation for my troubles This issue will not get resolved, but I do not wish to say case closed This is not about the money at this point There have been numerous nationwide about these batteries and unless people like me speak up and complain the company will not take the proper corrective action to ensure the safety of existing customers that may have the same or similar issues at any point in time
Regards,
*** ***

Samsung has contacted the customer regarding getting reimbursed for a repairSamsung has contacted A&E and technician confirmed rusting a reimbursement request for the customer was requestedThe customer has been advised that if A&E does not reimburse then customer will need to send in
receipt of the fee that she paid and Samsung will reimburse her. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic,
"Arial","sans-serif"">the customer is on the list to receive a return label that has been sent to Ingram; how quickly the customer receives it after that is up to themIt usually takes a few days for the return labels to be sent out, so she should be getting it in the upcoming daysWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim again in regards to the promotion. Our system shows the agent handling his claim made an attempt to contact with him again today, 4/19/and was still not able to reach him. The agent left another voice message with their contact information for him to call back. Please have Mr*** return the agents call for further assistance with the claimWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has Ecommerce in regards to the customer’s concernsAs per Ecommerce, the consumer was informed about the terms and condition for the promotion where, promotional item is subject to availability (while supplies last)Also, customer was informed about Samsung.com’s return policy where
return labels are not provided for non-defective products. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday regarding ticket ***Also you could reach us at ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Per review of your account history the phone was previously shipped to Samsung due to the fact the phone could not store pictures to the SD card. There were no other symptoms described.
Our technicians evaluated this issue and determined there was no trouble found.If you claim is that additional issues are present, battery drain and overheating, we will require the product be returned to Samsung for evaluation purposes as per warrantySamsung cannot guarantee the return of a replacement deviceA UPS premailer has been requested and will be delivered to your home for retrieval of the phone.Thank you

With your assistance, my issue with Samsung has been resolved to my satisfactionThank you very much for taking the time to review and follwith my complaint

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, his device was deemed BER (beyond economical repair) due liquid damage on the components of the device. Mr*** was advised that this type of damage was not covered under the manufactures warranty and Samsung would not be able to offer any accommodations for the deviceIn regards to Mr*** not being emailed, our system shows the agent assigned to the claim emailed Mr*** on 10/20/and again on 10/25/(after their conversation) to the email address *** we have on file. Please have Mr*** check his SPAM/Junk folder to see if the emails went there. However, Samsung’s decision on this matter remains unchanged. Regrettably, due to the device being deemed BER, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their concerns with their television. Mr*** file history has been reviewed and the damages to the unit have been
determined to be physical damage. We do apologize as at this time there will be no accommodations. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of the customer’ file, the consumer’s order has been placed and we have expedited with the fulfillment companyPlease confirm if a device is being returnedThe consumer mentions a shipping label, which would only be provided if a return was requiredWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic,
"Arial","sans-serif"">the IMEI provided to Oculus was the IMEI provided during registrationIf the phone has been replaced, or the IMEI entered incorrectly, it would affect the ability to downloadThis is something that Oculus would have to look into to correctWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:The problem is that the Samsung *** oven vents super-heated air that is a fire hazard. One of the results of this problem was that the oven's plastic control panel melted from this super-heated air. An oven that is venting super-heated air with a melted control panel is a health and safety issue.Yes, a Samsung repair person replaced the oven's melted control panel but, the oven still vents super-heated air which is a fire hazard and could cause bodily injury and/or fire damage.The problem of the oven venting super-heated air has not been resolved. I am not satisfied with Samsung employees telling me that the melted control panel (one of the symptoms of the problem) has been fixed and that's an adequate solution. The oven has features such as Boil, etcthat intermittently cause damage to the unit and nearby life/objects.The Samsung repair person said that he has seen this issue before with other Samsung ovens.I would like a replacement oven that vents hot air safely or a modification to my oven to prevent heat damage (i.ea non-melting control panel, a vent extension to increase the distance between the vent and the plastic control panel, etc.).I hope Samsung employees are not trying to cover up a serious health and safety issue. Maybe an independent testing company/group should give their recommendation to recall this oven to prevent future fire damages and bodily injuries.I purchased the matching Samsung microwave oven and this unit sits next to the matching Samsung refrigerator. I would like to be a loyal Samsung customer but if this problem is not resolved adequately, I will choose and recommend other brands for my family and friends going forward If I do not receive an adequate response within the next days, I plan to post my experiences on social media sites and on Samsung online reviews
Regards,
*** ***

Samsung has contacted the customer regarding their concerns with their Tablet. Samsung has contacted the customer by phone; unfortunately the customer was not availableA voicemail was left advising the customer to return callWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has reviewed Mr*** complaint in regards to his dryer. Our system shows a refund request in the amount of $623.85; reference Txt# *** was submitted for the unit for approval Once the refund has been approved, Mr*** will receive an email with the
acceptance document along with further instructions on how to proceed with the claim. Mr*** was advised that the product is under review and to hold onto unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case