Samsung Electronics America Inc.

Samsung processed Ms*** claim and a refund has been submitted and approved. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the Prizelogic regarding their concernsAs per Prizelogic, the customer was approved for the *** $rebate promotionWe are currently waiting on payment in order to fulfill all orders for this offerWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: I have heard repeatedly to call back and reference a specific number and then I am told I have to talk to a supervisor and they will call back in 24-hoursI NEVER receive a call backThat is why I went elsewhere and made this complaint.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is quite a story and marketing campaignBut the big question is WHAT ARE YOU GOING TO DO NOW? How are you going to fix MY issue
Regards,
*** ***

I am rejecting this response because:
This has been weeks for the issue to be resolved and I do not believe that customer service took care of this in a timely fashion. I was told 1-business days the first time. The next time I was told hours and the last time it was going to take 1-business days. With what I was able to find out, the claim was not sent for weeks and after numerous calls and hours of my time to find out what was going on. The lack of care for a customer that has a problem is what really bothers me about this. Your customer service uses the right words to appease, but did not follow through to resolve this

Samsung has reviewed Mr*** claim in regards to the $Samsung order. Our system shows an agent spoke with Mr*** on 3/26/and explained to him why the $price could not be honored The agent informed Mr*** that an error occurred on Samsung.com with the incorrect
pricing for the product The agent provided Mr*** with the terms of sale for better clarification as well as reviewed the order log for the order and saw that there was a validation error message The validation error stated "Reason: We’re sorry, but the offer that was previously applied to your order is no longer availablePlease check your cart before completing your purchase" Mr*** may not have seen the error message or disregarded it however $is the correct price for the product When Mr*** called in on 3/13/2017, he was informed of the error and he requested to cancel the order The order was cancelled and the authorization hold on Mr*** funds was lifted on 3/13/per his request. Please have Mr*** contact his credit card company to confirm the charge was removed in their system. No accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their tabletWe called the customer in reference to the corrosion inside the unitWe explained to the customer that voids the warrantyWe explained that she will be responsible for the repair charges of the tablet if
she wants to submit the tablet for repair. We explained that the corrosion is in different spots inside the unitShe states that she is not retracting her statement from the Revdex.com because she is not sure the *** didn’t cause the damageWe explained that the tablet was not at the *** long enough and the damage done was prior to sending in to serviceThe customer states that she is going to makes bad reviews on Samsung website because this is bad customer serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN59D8000FFXZAWe addressed MrCohen’s concerns and have advised to him that our parts department found an alternative Qwerty remote for his televisionWe apologize for any inconveniences and
delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

I only accept the response due to the continued lack of concern for responsibility and concern for the customerClearly there is no concern or pride in holding onto customers or owning up to your mistakesI will never buy another Samsung productThis company clearly only sticks to a generic script and refuses to take each situation as its ownUnacceptableShameful.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for warranty services. Samsung will evaluate your product and determine the
appropriate resolution for this matterTo proceed with evaluation please contact Samsung Customer Support at ***Thank you

Samsung has contacted the customer regarding their gas rangeWe have requested the customer to submit their purchase receiptOnce we receive, we can proceed with the refund process for their gas rangeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:No one from Samsung responded to me after the estimate & pictures were sent other than confirming that everything was received & I would be contactedNot only had I sent off the information but the flooring company also sent off the the estimate themselves & I was told that it was receivedI had made several attempts to contact them repeatedly with no responseI even gave up & just lived with the damage of the floorsOur insurance at the time would not cover the damagesMy phone number has never changed, I have received no emails I'm regard to this, email has not changedIf I were able to afford a lawyer to take care of the damages I would but, this is the only attempt I have for reconciliationThey washing machines are not made well & cause damage!! My second machine is still broke down & they could care less about the "normal" peopleI will never buy another Samsung product again.
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her television. Our system shows the agent handling the claim made several attempts to contact her but have been unsuccessful. The agents last attempt was today 5/09/and left a voice message with their contact information
to call back to discuss the claim. Please have Ms*** contact the agent for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon further review of Mr*** complaint, our system shows the agent who handled the complaint informed Mr*** via voicemail and email that device was deemed physically damaged which voided Samsung’s warranty. This determination was based on the last repair; reference Txt# *** on the device which confirmed that there is water damage to the main board. The agent will make a final attempt to contact Mr*** by phone to advise him of the resolution on his case. However, Samsung’s stance remains the same Due to the physical (water) damage to the device, no accommodations made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** complaint in regards to her refrigerator. Our system shows that agent assigned to the claim spoke with Ms*** on 10/23/to discuss the case. The agent informed Ms*** that the due to the age of the unit as well as the unit being OOW (out of
warranty), there were only options available for service. The first option would be to have the same ASC come back out to service the unit under the 30/warranty they provided and the second option would be to have a servicer of her choice service the unit. At this time, Samsung will not be able to offer Ms*** any further accommodation than what was already provided for the unit. Regrettably, no accommodations can be provided for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of Mr***’s concerns regarding his 256GB memory card Samsung telecommunications department has stated that they are requesting the IMEI number for the new device (S7) that was sent to Mr***, but he is refusing to provide that information. Upon receipt of Mr***s’ IMEI number from the new device the telecommunications department can review further. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ***

Samsung telecommunications division has contacted Mrs*** regarding her concernsThe agent has offered the customer a free of charge evaluation for potential resolution and the customer agreed. A pre-mailer has been sent with tracking numbers tracking # Out: ***, &
Tracking # In: ***. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#***. Thank you

Complaint: ***
I am rejecting this response because: samsung knows that I have reached out to them about the issuesi have the chats to prove it and how poor the customer service is it is fine if you want to try and lie about ityou didn't even have the nerve to teach out to mei will make this public and show people how you don't care about the people that buy your phones.
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to an offer for the Galaxy Sin the amount of $with no exchange on Samsung.com. Our system shows E-Commerce emailed Mr*** requesting he provide a screenshot of the price in order to apply a price match since August 9,
for the device. An E-Commerce agent sent Mr*** another email on August 15, requesting the screenshot in order to assist him further with his request Up to date, Mr*** has not responded to either of the messages in order for E-Commerce to be able to assist him with his request. If Mr*** is still interested in the offer, please have him respond to the agent’s email providing the screenshot at his earliest convenience. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
We have not received a phone call from Samsung to set up a repair service. Samsung has promised to come repair my TV times to date. We have been told that we would receive a call from someone within hours to set up service (day/time available). In my initial conversation with a representative for repair, I was not given a transaction number, but in my second attempt, I was give transaction # ***. Now this is my third attempt (under transaction # ***) and I have still not received a service date. I attempted to contact Samusung twice on Friday, 11/4/at the phone number you provided in the initial response (###-###-####) and have not been able to reach anyone. After the second attempt, I left a message, and still have not received a return call. This has been very frustrating and they don't seem to care about their customers
Regards,
*** * *** ***