Samsung Electronics America Inc.

Inquiry has been received and forwarded to the proper point of contact for handling. Customer will be contacted for assistance and resolution

Samsung has contacted the customer regarding their RefrigeratorThe customer has been approved for a refund under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have advised to the customer that based off of records, his unit is out of its one-year limited manufacturer’s warranty therefore Samsung can have a service center evaluate the unit however it
would be typically at the customer’s expenseIn an effort to resolve this complaint, we offered the customer a one-time free-of-charge repair accommodation but did advise however that he will be responsible for any future claimsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has attempted to contact Mr*** at the numbers(###-###-#### & ###-###-####) but has been unsuccessful. A message was left, please contact *** so that we may be of assistance. We apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
Samsung has had ALL DOCUMENTS it needed to reimburse me since JanuaryAs of today, Samsung representative pretended she did not have model number, serial number, both of which were verified by Samsung reps several timesAlso, continues to ask for proof of purchase and proof of my shipping costs, both of which have been documented in Samsung's system several times, both on the internet and by telephoneCompany just continues to stallI do not accept the response because I don't have the reimbursement yetOnce I have a check from Samsung that does not bounce at the bank, I will be happy to accept the responseBut they have been stalling at every turn and have already wasted hours and hours of my timeToday I forwarded an email from Samsung authorized repair to the rep at Samsung HQ who is handling the Revdex.com complaintSeriously? Samsung should know what Samsung is doingThe entire system is set up to frustrate customers at every turnFool me once, shame on youFool me twice, shame on meWe are on the fourth or fifth go-round hereI will believe that Samsung intends to reimburse me fully only after Samsung has reimbursed me fully
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his promotion. Our system shows that Mr*** was approved on 6/16/for the gift card. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his phone. Our system shows a repair request; reference Txt# *** was submitted on 4/25/and a UPS E-label; reference tracking # *** was sent to send in the device. The agent handling the claim advised Mr***
to package the item as safe as possible so that it does not get damaged during transitHe is to use the UPS label provided and take the unit to his nearest UPS and they will ship the item for him. He is to include the phone and the battery only in the packageHe is not to send any accessories or sim cards as the repair facility may not return these items back to him safelyOnce the evaluation is complete, the Samsung technician will advise what options are available. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung Standard Limited Warranty the product must be shipped to Samsung in order to receive warranty serviceIf the product is beyond its one year warranty period then a
service charge may apply in order to receive repairAlthough Samsung can confirm that the phone shows to be outside of the one year warranty period authorization has been given to evaluate the device at no cost. Please be advised that if any physical damage or liquid damage is found during evaluation you may be contacted for payment or repair may become voidThe service ticket processed for evaluation is: *** Please use the UPS E-label emailed to you for shipment of the device to SamsungThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA422PRHDWR/AA. We have offered the customer an exchange for her unit and additional compensation for damages sustained to her clothingWe apologize for any inconveniences and delays the customer
may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Letting you know that I received a call from repair dealer and amazingly he's been authorized to repair my broken screen on my TV
Thank you for your quick responseIts good to know there's help for the consumer who purchases an expensive product and it fails after a short period of service
Thanks again-I'm letting you know within an hour of being notified repairs had been authorized

Thank you for your inquiry. We certainly understand your distress regarding the functionality of your handset and apologize for any ongoing issues you may have experiencedAt this time, we would like to offer you a refund of your deviceIn order for us to proceed with the refund, we
would need the proof of purchase and retrieve the device back to our facilityPlease email us back at *** or call us at *** for further assistance.Thank you for your patience and understanding with this matter

Samsung has contacted the customer regarding their MicroSD card, the customer is being assisted by TTSWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the
hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has reviewed Mr*** claim in regards to his Samsung.com order. Our system shows an E-Commerce agent informed Mr*** that orders that are submitted on Samsung.com go through 1-business days of processing before they are shipped, and then the shipping method selected
is initiated The agent also explained that unfortunately Mr*** order did not process successfully The agent further explained that consumers are sent an order confirmation notification via email once an order has been successfully submitted. The system does not show that this notification was sent for Mr*** order. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the term and conditions of the Samsung.com codes are linked in the approval email
Unfortunately, Prizelogic cannot change the value of the codes or the terms of the codesWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their concerns with their televisionSamsung has offered the customer an
exchange in which he accepted. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer regarding their smart phoneUnfortunately the customer has been unavailable and we have not received a response backWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung tries to accommodate our consumers with a resolution to the best of our ability on a case by case review. We know it is frustrating for any product to fail, whether in-or-out of warranty and we certainly never like to hear of any of our products failing at any age Samsung values our relationship and are committed to providing the highest level of service simply because our customers deserve it However in Mr*** case, the unit is OOW (Out of Warranty) and as a courtesy Samsung provided a one-time accommodation for parts ONLY with the understanding that Mr*** would be responsible for all other repair costs, to which he agreed. At this time, no further accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Mr*** claim in regards to the Note refund. We were able to find the Samsung.com order associated with the Note Recall in our systemMr*** provided his information on the Revdex.com complaint instead of the buyer (*** ***) to receive the
refund. Further investigation on the claim shows that both the original and replacement devices have been returned. However, the account has been disputed and the E-Commerce Division does not have the authority to refund a disputed order. An E-Commerce agent will reach out to Ms*** regarding lifting the dispute in order to process the refundWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # EV-NX300ZBFUUSSamsung has advised to the customer that the associated receipt paperwork has been reviewed and unfortunately, the purchase through Ebay cannot be validated for warranty coverage
However, although the coverage was in question, we have authorized the repair of the unit free of chargeWe advised to the customer that if she has any issues going forward with the unit after repair to contact us directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you