Samsung Electronics America Inc.

Dear Mr***:Samsung appreciates your loyalty throughout the recall process, and we are pleased that you opted to receive another Samsung smartphoneUnfortunately, there is no special program available from Samsung at this time to exchange your current phone to Sor S8+We recommend you contact your carrier or place of purchase to see if they have any traoffers.Sincerely,Samsung Office of the President

Upon reviewing Samsung’s response, I find many errors. The technicians that came and inspected my washer spent all of minutes looking at the washer. Whatever testing they did on the washer is not identifying the problem of the washer not cleaning the clothes. I offered the technician to do a quick wash of a load of clothes, so they could see for themselves the washer is not cleaning the clothes, but both of their responses was they had to get to another appointment. Is the technician’s goal to service as many appliances as possible in any given day, regardless of repair service quality? Secondly, I specifically told the techs that the washer is not cleaning the clothes, and THAT is why they were at my home. Unfortunately, the techs did not relay this message to Samsung. Instead the techs said “I am not happy”. This implies I am simply just an unhappy customer, not a customer with a possibly defective washer. I specifically told them many times the washer is not cleaning the clothes and to please relay this to Samsung. They did not, which suggests the techs are being dishonest, because they cannot inform Samsung that a washer is both operating properly AND the washer is not cleaning clothes, without appearing to be contradictory and incompetent as a third party subcontractor to Samsung. It’s obvious the tech company must look good at all times to Samsung, regardless of customers appliance problems, or risk losing their contract. This is an inherent conflict of interest in which the customer is but of secondary concern to their profits. I have a washer that will not clean clothes without a 2nd and 3rd wash cycle. Samsung initiated repair service. After the repair service, washer will still not clean clothes without a 2nd and 3rd wash cycle. Now any future repair service, I am potentially liable for costs. I am sorry to say, but this is not honoring a warranty. Samsung says they will send another tech, but I will have to pay for it if tech does not find any defects. The problem is the techs they send out refuse to spend more than minutes on my washer because they are in a hurry to get to their next appointment. Why should I pay for such inadequate service? This is a problem for Samsung to resolve and pay for, why should I pay for warranty service?

As per Samsung E-Commerce division an apology email was sent to the customer as well as an order status update. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ***
between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Upon further review of the customers case as per an email received from Ms*** she was just requesting the contact information for the repair facility so that she can find out if her unit can be servicedThe customer was provided that information (*** *** ***). We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN50EH6000FXZAWe have reviewed Mr***s’ exchange status and we see that a member of our exchange team reach out on 7/3/and left a message regarding the exchangeUnfortunately, it looks like the
original model offer is no longer available and we would like to offer an alternative model to complete the exchangeWe requested for the customer to either contact the exchange coordinator directly or reply to us with his acceptance of this new model offerCurrently, we are waiting for a reply back from Mr***sWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***8. Thank you

Samsung has reviewed Ms*** claim in regards to her stylus that was not returned after her phone was repaired. Our system shows the agent who handled the claim spoke with Ms*** on 6/23/and set up for a stylus to be sent out to her. We apologize for any inconveniences and
delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been informed physical damage is not covered under warranty and voids any repair of the
unitWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

We do apologize again, however, there is no record found regarding your contact with Samsung.Again, as per warranty we would require the handset be shipped to the Samsung Repair Center for evaluation before a resolution can be determined.If you would like to send in the handset for evaluation please contact Samsung Customer Support at ###-###-#### and a live agent will be able to assist you.This will be the only available option Samsung cannot provide at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***0, and find that this resolution is satisfactory to me
Ri

Complaint: ***
I am rejecting this response because:Samsung has failed to address why it was still offering the 128g memory card more than a week after failing to provide me with one and saying that the supplies were exhausted. Samsung didn't just leave an old offer on their website, they changed the wording to say "until March 31, only" as demonstrated by the attached screen shot of March 29, 2017. The wording "until March 31, only" was added to the Samsung website more than a week after "the supplies were exhausted" and was clearly marketing
Regards,
*** ***

Samsung has reviewed Ms*** complaint in regards to compensation for lost food. Our system shows the agent handling her claim submitted a request on 3/09/and the request approved on 3/17/for the amount of $66.47; reference Txt# ***. Please allow for 7-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr***’ claim in regards to his range. Our system shows a service request; reference Txt# *** was submitted for the unit. The repair was completed on 5/17/and Mr*** advised that the unit is now working properly. We apologize for any
inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
For inquiries concerning the issuance of a rebate promotion we ask that you please contact Prize Logic directly at *** or ***
Please note, your inquiry has also
been forwarded to Prize Logic for review and follow up.Thank you

Complaint: ***
I am rejecting this response because:i'm not going without the phone only to be charged anywaytheir representative told me it was a known problem
Regards,
*** ***

Upon further review of the customer’s file, the customer has been set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-####
between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.While we understand your concerns, the purpose of the Reactivation Lock is to safeguard the
consumer's deviceIn the event a product is lost or stolen, and the Reactivation Lock is set it will prevent an unauthorized user from gaining access to the device.Should a unit be shipped to Samsung's Repair Facility with the Reactivation Lock triggered the unit would automatically be returned to the user without repairThe consumer must remove the lock directly, and once the unit is unlocked it can be returned to the service center for repair.Although we understand the code may have been shipped along with the unit the Repair Center has a strict policy not to remove the lockThis not only protects the consumer, but also protects Samsung from any claim of unauthorized entry into the device.If you have received the device and successfully removed the Reactivation Lock you may contact Samsung's Customer Support Center at 1-888-987-to arrange a new Service Ticket for expedited services in order to have your unit evaluated and repaired.Thank you

Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent who handled the claim submitted a request for service; reference Txt# *** for the unit. The agent advised Mr*** that Samsung’s warranty does not cover physical damage however
as a one-time accommodation, we will cover the cost for the parts to repair the unit. Mr*** is aware that he is responsible for the labor and/or trip (if applicable) costs. An ASC agent will contact Mr*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN60ES7500FXZA. We have addressed MrSpisak’s concerns and have offered him a one-time part(s) accommodation leaving him responsible for any trip/labor feesWe explained to the customer that the
unit is currently out of warranty and typically repair costs would be the responsibility of the ownerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact the customer at ###-###-####or ###-###-#### to address their concerns regarding their TelevisionA Samsung representative has left a message for the customer, her
Television is considered concealed damage and is not covered by Samsung Limited WarrantyThe customer’s retailer *** would be responsible and should be contactedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***4.Thank you

Samsung has reviewed Mr*** claim in regards to his Gear VR promotion. Our system shows that E-Commerce agent spoke with Mr*** and informed Gear VR will be sent to himWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you