Samsung Electronics America Inc.

The customer has filed lawsuit regarding Note and we are currently working on this case with our legal departmentWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-####
between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted *** regarding the customer’s concernsAs per ***, the IMEI is invalid due to the customer purchased an unlocked device from ***Any device unlocked will always come up as invalidWe apologize for any inconveniences and delays the customer may have
experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have advised to the customer that due to the length of time the unit has been out of its limited one-year manufacturer’s warranty Samsung will not be able to accommodation any further assistanceWe
explained that the part(s) accommodation is the appropriate offer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionSamsung understands it is disappointing for any product to fail, whether in-or-out of warrantyThe Limited Warranty on your *** was months, parts and labor, which expired 05/31/
based on the information currently on fileDue to significant time the unit has been out of warranty, the repair costs are the responsibility of the owner We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWhile we do understand your concern Samsung does specify that the total memory available for this product is less due to the operating system. We ask that you please reference
*** for this information: *** "Internal Memory (User memory is less than the total memory due to storage of the operating system and software used to operate the featuresActual user memory will vary depending on the operator and may change after software upgrades are performed.) 8GB" With that stated, Samsung is unable to authorize refund for the purchase of the Samsung Galaxy ExpressThank you

Attached is the requested email stating that my device is in warranty If you look near the top of page 2, you will see that the email says In-Warranty until 11/30/ Also, this email was received on 11/12/ Thank You-***

Samsung has contacted the customer regarding their dryer; the customer’s unit has been repaired under transaction #***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, a return was set up for the customer and she was provided with a return label indicating where the product was to be returned however for reasons
unknown to us it was returned to a Wal-Mart locationAdditionally, currently the order is showing as in dispute status therefore we would not be able to issue a refund even if we did have the product in our handsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted our proposed accommodation and we have set up a service repair for himWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows E-Commerce submitted a request for a FedEx return shipping label to be sent Mr*** in order to return the device A request was also sent to the warehouse to accept the device (once
received) back into the Fulfillment Center Once E-Commerce has confirmed that the device has been returned, a refund will be issued back to the account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
Samsung won't complete order because of their own terms of sale. I am not sure what to believe on their site anymore.
From Terms or Sale:
Section We value our relationship with you
Section You acknowledge and agree that if you are placing an order through a website, by clicking or activating the button or hyperlink to submit your order, you are placing a legally binding offerIt seems like your interest is not for the consumer. The $certificate offered for a 'mistake' is not something I see of value being that I have to be wary of the pricing when shopping on the company site. I do most my shopping online and never encountered anything like this. At this point, the only reasonable solution is to honor the original transaction between us when I decided to click the button to submit my order
Regards,
*** ***

Upon further review of Mrs***’ concerns with her unit, we do apologize if the agent was not able to get in contact with you. At this time as per Samsung and the CPSC the options for the recall are as follows • The first option is a free in-home repair that includes reinforcement of the washer's topConsumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. • The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brandConsumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailerThe rebate amount is based on the model and manufacture date of the recalled washerConsumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has reviewed Ms*** claim in regards to activating the HBO NOW Subscription. The agent that handled her claim provided the information (see below) he emailed Ms*** again on 3/20/to activate the service Hello ***, Thank you for your responseI do apologize that you are having issues redeeming your HBO NOW Subscription. I have provided you with activation and redemption instructions belowI hope that these instructions help. Activation Instructions - Please Use side by side with the Redemption Instructions To activate HBO GO on your Samsung TV:Go to the Samsung appstore and make sure your Samsung TV model is supported (choose the Check your device link).Download HBO GO from the Smart Hub on your Samsung TV.Open HBO GO on your TV.Choose Activate Your Device to get your activation codeStay on this page until you enter the code on your computer (as per the steps below).On your computer, go to HBOGO.com/activate.Choose Samsung Smart TV and then Continue.Choose your TV provider and then enter the username and password for your TV provider accountIf you don't know your username and password, contact your TV provider.On the Activate a Device screen, enter the code from your TV (from step 4).You should see a "Success" message on both your TV and computerSometimes it can take a few minutes for the activation to complete. Redemption Instructions -- Please use side by side with the Activation Instructions To redeem HBO NOW codes, a Participant must visit the HBO NOW app from their TV and follow these steps: Launch the HBO NOW app on your Samsung Smart TV to begin the siprocess, and receive a device authentication code.On your TV, you will be prompted to go to *** on your phone, tablet or computer to begin the Samsung Checkout process using the device authentication code from your TVOnce authenticated, you will be able to continue the Samsung Checkout process on your TV.Click on the Redeem Coupon icon, enter the HBO NOW coupon code *** from your approval email.Be sure to select USE CODE or your code will not be added and you will only have a one month free trial.The promotional offer will be applied to your HBO NOW subscription. Once Ms*** follows the above instructions, she will have activated the HBO NOW service. We again apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
The did not leave a voicemail as they claimed,my computer internet was down and it took me a while to read their responseThis is not resolved.
Regards,
*** ***

I have been having so much trouble with the Samsung galaxy gear watchI have sent the watch to the Samsung repair location in texas twice for repairthe watch is not charging, it powers on but it does not charge wheather its plugged in an outlet or computerSamsung states they repaired the watch and keep sending it backI thought maybe I was doing something wrong or maybe the outlets in my house didn't workI brought the watch to sprint repair center and just as I thought they could not get the watch to charge no matter where they plugged itI broughtt the phone to best buy and they could not charge it, they told me to send it to Samsung for repairSamsung has the worst customer service, repair service, technical support and broken productsProduct_Or_Service: galaxy gearDesiredSettlementID: Replacement I want my watch to charge

Complaint: ***
I am rejecting this response because:
It lacks substance It is a canned response and provides no real resolution or informationSincerely
*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I'm looking for samsung to provide a dewbuve with no scratches or marks on itI paid $with my carrier to get a mark on the device not once but different timesAt three separate locationsI'm not sure if it's just the silver color giving that issue because when I had the gray there were no scratches or even the slightest mark but I changed it because I liked the silver color much betterSuch a beautiful and expensive device shouldn't come with scratches or marksOnce again I'm not sure what's going on but I had no problems with my past device the sedge
Regards,
*** ***

Samsung has reviewed Mrs*** claim in regards to her dishwasher. Our system shows a refund in the amount of $532.86; reference Txt# *** was approved on 8/03/for the unit Mrs*** was sent a Refund Payment Requested e-mail informing her that the refund is being
processed and a Refund Payment Processing e-mail informing her that the refund is being processed to be issued to her email on file. Once the check has been issued, Mrs*** will receive a Refund Check Issued e-mail informing her that the check has been issued for payment. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mrs*** claim in regards to her range. Our system shows the agent handling her claim spoke with her on 4/03/to dicuss the claim. The agent submitted a request for service; reference Txt# *** for repair on the unit. An ASC will contact
Mrs*** to schedule the repair. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you