Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am going to sue
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe apologize that the customer is disappointed in the customer service that he received and the productSamsung has a reputation for building quality products and makes every effort to meet all
customer expectationsWe understand that the customer has an issue with their television and were looking for some assistanceUnfortunately, due to the length of time the unit has been out of warranty (warranty expired 02/2013), there are no additional accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: I have correctly included both mine and my wife's email addresses in most of the communications between us (I use autofill to avoid mistakes!)The attached transcripts document my replies, and I have more if needed
There seems to be one lame excuse after another from these folks - anything to bounce the blame back to us, and keep the money for themselvesSo much for marebates and Samsung customer service!!
Regards,
*** ***

Dear Ms***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your letter regarding your Samsung Refrigerator
and we appreciate the opportunity to respondWe apologize for any inconvenience you have experienced. We were unable to locate any previous communication with our customer service with the information you have provided
Please provide your customer service ticket reference number, model number and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
Regards,
Samsung Electronics America, Inc
*** *** ***
Ridgefield Park, NJ

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be receive a return label in order to switch the prizesWe apologize
for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.If the unit is out of warranty by date (it was purchased more than one year ago) a standard charge of $will likely apply for the repairs to your deviceThere is no further reduced amount
which could be offered for repair.Please contact Samsung Support at ###-###-#### in order to complete a Service Ticket for the evaluation of your product

As explained there was no items in the package received, nor a valid proof of purchase provided.Samsung is unable to provide support for this matter based on these conditions.Thank you

I am rejecting this response because:
Samsung failed to contact me regarding my complaintI didn't hear a wordI received an email, not a telephone call as promised

Samsung has contacted the customer regarding their TelevisionA Samsung Representative has left the customer a voicemail as well as emailed the shipping label to the customerThe customer is being set up for repair under transaction ***We apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Upon further research of the customer’s file, we have updated the customer’s ticket with the correct information to process the refundThe customer’s refund is now in process under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Ms*** claim in regards to her Gear Swatch charger. Our system shows the agent handling the claim made several attempts to contact Ms*** but has been unsuccessful. The agent was not able to leave a voice message because Ms*** voicemail
has not been set up. The agent sent emails to Ms*** email on file on 6/19/and 6/21/as a last resort but up to date, have not received a reply. Please have Ms*** reply to the agent’s email if she still needs assistance with her claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HT-F5500W/ZASamsung has advised to the customer that we have found a local repair servicer in his area however in the event we are not able to find someone locally who can repair the unit he will
have to continue with service still utilizing our depot facility in New JerseyIf this takes place, we advised that we can absolutely provide him with a UPS shipping label to cover the cost of shipping and that he will only be responsible for packagingWe recommended to Mr*** that he should utilize UPS packaging guidelines and in the event that the unit is damaged in transit (which doesn’t happen often) then we can work with UPS to take care of the repairMr*** replied back to us asking if our remote management team can contact himWe replied back to him asking when a good time would be to call him but we have not heard back from him as of todayWe also explained to Mr*** that our warranty is for service which includes parts and labor for one-yearIn light of our attempt to schedule a repair for Mr***’s unit we are unable to honor his request for a refund or replacement at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Complaint: ***
I am rejecting this response because:there has been no damage done to the unit with the exception that the finish started chipping off on its very own I refuse to allow Samsung to get away with not covering a manufacturing issue under their warranty How can there be damage done by us when we barely use the unit, and any cleaning is done without fail upon manufacturer recommendations
Regards,
*** ***

Samsung has contacted the customer regarding their PrinterThe customer has been set up for a refund of $under transaction * *** An agent will contact the
customer regarding the refund processWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # BD-D5700/ZAWe have addressed MsClark’s concerns and have set up a free of charge repair service for herWe apologize for any inconveniences and delays the customer may have experienced with this
caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
This is in reference to my original complaint filed 1-7-17, #***.I regrettably accepted the resolution offered by Samsung on 1-26-stating they would set up an appointment for a technician to come out to my house for one more evaluation of the crack in my stoveAccording to their resolution they have set up an appointment for a technician; which they have not done. Samsung has not honored their end of the resolution. I called Ms*** at the Office of the President on 1-31-to check on this issue and was told I would get a call back with information. As of today’s date they have not set up an appointment or called with any information. I am not at all happy with the way things have been handled and I feel this crack is a result of “defects in materials or workmanship encountered in normal, noncommercial use of this product” which occurred within months of use and is covered through my Samsung warranty for “one (1) year parts and labor, one (1) year parts warranty for glass cooktop and heater radiant”. Research articles I have read state “the smallest of cracks can cause a dangerous problem. The concern is electric hazard.The Revdex.com has verified that the complaint has been resolved satisfactorily and now considers this complaint closed. This complaint has not been resolved and I would like to reopen my complaint or do I need to file a new Revdex.com complaint or file a new complaint with another division of Samsung in order to get this issue resolved to my satisfaction. I would appreciate any information you could give me
Regards,
*** ***

Samsung has reviewed Ms***’ complaint in regards to her phone. Our system shows the agent who handled the complaint spoke with Ms*** on 8/23/and advised her that Samsung would be able to provide a one-time allowance for FOC (free of charge) repair on the device. Ms
*** told the agent that she needed a replacement or loaner phone because she cannot go without a phone. The agent advised Ms*** that unfortunately Samsung does not provide replacement or loaner phones. Ms*** declined the offer for the FOC repair because she would not be able to get a loaner phone. Please have Ms*** contact Samsung customer service if she changes her mind to take the agents’ offer for the FOC repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case