Samsung Electronics America Inc.

I am writing in reference to complaint #***As of October 19, 2017, Samsung has issued a refundThank you for your assistance in this matter

I am writing to provide an update to complaint #*** that I filed last monthSamsung has provided the refund that I was requestingThis may now be closed

As per Samsung e-commerce division the customer was inquiring about not receiving a shipping label. The agent informed the customer of the delay in receiving the label and advised that a label will be sent within 24-hours via email. We apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday. Thank you

Samsung has reviewed Mr*** claim in regards to his dishwasher. Our system shows the unit is in warranty and had warranty repair claims so far. The agent handling his claim called MrPayne on 3/24/and left a message as well as sent an email to contact them to discuss possible further accommodations. Please have Mr*** contact the agent at his earliest convenience to have his claim submitted for a multiple repair evaluation. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their OvenThe customer was offered a one-time FOC Repair under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and received the replacement tablet on June 5th. This complaint can be closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
thank you again for all of your help I am awaiting contact from the dealer to exchange the dryer
Regards,

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionSamsung has reviewed the customers file and we understand that she is seeking a free of charge repairThe information provided by our customer care team was accurate, as warranty is validated and
confirmed only with a copy of the original purchase receiptHowever, an exception can be made as a one-time accommodation, with a free of charge repairThe customer has accepted and we set up the repair service requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, the customer was informed once we receive the product back into the
warehouse his refund process will startAGS currently still has the product and will update tracking when product is returned to SamsungWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their TelevisionUnfortunately the customer did not accept our offer of accommodations to cover the parts only, with the customer responsible for the labor as the customer is out of warrantyWe apologize for any inconveniences and delays the customer
may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case ***Thank you

Samsung has reviewed Mrs***’ complaint in regards to the phone. Our system shows the agent handling the claim spoke with Mrs*** on 10/02/to discuss the case. Mrs*** told the agent that she had an exchange but she is still having the same issue the device
The agent advised Mrs*** that we could proceed with service for the device and she accepted the offer The agent submitted a service request; reference Txt# *** and a UPS shipping label; reference UPS tracking # *** was emailed for Mrs*** to send in the device for repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Finally after long period of time and inconvenience, Samsung has resolved my case
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr***’ claim in regards to his SEdge (***) phone. Our system shows the agent handling the claim made several attempts to contact him but has been unsuccessful. The agent was not able to leave a voice message because Mr***’ voicemail was full.
The agent sent an email 6/05/to Mr***’ email on file as a last resort but have not received a reply. Please have Mr*** contact the agent or reply to the email if he still needs assistance with his claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # HT-C6930W/XAA Currently, we are reviewing the issue with our product support team and are awaiting feedbackWe have advised to the customer that we will follow up with him as soon as we
receive the additional information. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, an investigation was set up on the customer’s behalf, we advised investigations usually take at least business days to completeWe will follow up with the customer once the investigation has
been completedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung WiFi TabletAs an accommodation, we have waited the out of warranty exchange feeThe customer accepted the offer and we have submitted the exchangeWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the phone was returned without repair because there was physical damage found to the charging port area beyond the repair limitations of Samsung's Standard Limited WarrantyBased on the
repairs required the fees associated may far exceed the actual value of the phone.Samsung would not be able to provide refund of the device, however, we can offer a one-time courtesy repair for the charging and touch screen concerns.Please refer to the new service ticket # *** and utilize the UPS E-label emailed to [email protected] for return of your product.Thank you

Upon further review of the customer’s file, the customer has been offered a refund and the customer has acceptedWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that at this time he would have to continue with service per our limited manufacturer’s warranty termsWe additionally advised that we would also not be able to honor his
requests for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their Note accessoriesThe customer has been offered a refund upon return of the accessoriesWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you