Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to clarify, however, that I was not provided with a return address label I followed the instructions and mailed the package to the address provided The refund went through a few days ago
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I received the wrong band again;this time for a completely different watchThis is unacceptable that they continue to make mistakes and errorsI want a phone call today to address the issue
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his refrigerator. Our system shows the agent assigned to the claim spoke with Mr*** on 9/27/and informed of the warranty on the unit. The agent explained to Mr*** that unfortunately, he does not qualify for any
accommodations because the unit is out of warranty. The agent also advised Mr*** of the sealed system warranty and what is covered. Mr*** told the agent that he does not agree with our policy and disconnected the callRegrettably due to the unit being out of warranty, no accommodations can be provided for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall program options only availableThe customer has two options which the customer has declinedWe apologize for any inconveniences and delays the customer may have experienced with this
caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mrs*** claim in regards to her washer. The agent handling her claim spoke with Mrs*** on 3/08/and she stated that after multiple repairs, the unit still does not work properly The agent informed Mrs*** that we will need a technician to go
back out to see if the washer is able to be repaired Mrs*** informed the agent that she purchased another washer already and Samsung’s assistance is no longer needed. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the address received was undeliverablePlease submit an updated mailing address for the promotionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer regarding their concerns with their tablet. The customer has been offered and has accepted an exchange on the unit under transaction #***. We apologize again for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim# ***. Thank you

Samsung has contacted the customer regarding their concerns with their washerThe customer has been set up for free of charge repair under transaction #
***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Unfortunately, Samsung does not offer parts to purchase or ship parts for at home repairIf the product is damaged or parts are missing, it will need to be shipped to Samsung for repair
Service Ticket *** has been processed in order to complete serviceA courtesy next day shipping label
was emailed for shipment of the deviceRepair is 5-business days upon delivery of the product to Samsung
Thank you

Samsung has contacted E-Commerce regarding their issueAs per Prizelogic, the customer has been informed that Samsung.com does not operate on a live system and that is why our
customers are notified after the orders are placed that their item is on backorderAlso explained we are only provided ETA restock dates and that the ETA restock date can change if the fulfillment center is not provided with enough units to fulfill the ordersWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung tabletWe have advised to the customer that the damage to the unit has been determined to be physical damage by the Samsung product support teamAs you know, Samsung’s limited manufacturer’s warranty is voided
when there is any physical damageTherefore, the customer is responsible for paying for the crack in order for the repair to be completed under warrantyOnce repaired, the original warranty will be re-instated, which ends 07/31/according to our recordsAgain, we apologize the customer’s customer service experience has not meet his expectations but if the customer would like to continue repair, he may do so but it will be at his expenseWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Ms***’s complaint in regards to a refund for her washer. Our system shows the agent assigned to the claim spoke with Ms*** today, 1/02/to discuss the case. The agent informed Ms*** that based on the recording with the previous agent (who
offered the refund) she was informed at 4:mins to hold onto the unit which she agreed to at that time. Unfortunately, the offer was voided when Ms*** disposed of the unit prior to being instructed to do so by the Refund Dept once the refund process was completed. Regrettably based on this information, Samsung will not be able to honor Ms***’s request for a refund. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: I will not subject my family and myself to a device that has proven itself unsafe
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to purchasing Premium Care for his new Sphone. Our system shows that Premium Care was able to successfully enter the IMEI number ending in *** under Txt # *** in the system simulating the purchase of the Premium
Care. Please have Mr*** try to enter the IMEI number again and send it to the cart in order to be able to purchase the Premium Care for his device. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Customer will need to provide proper documentation verifying rights or transfer of ownership for the deviceCustomer will be contacted for further correspondence

Samsung has contacted the customer to address their concerns regarding their Samsung WasherAs a resolution, we have offered the customer a buy-back (refund)The customer has accepted our offer and we have advised to the customer that our refunds department will contact them in a few days
with further instructionsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***7. Thank you

Samsung has reviewed Mr*** complaint in regards to his dishwasher. Our system shows the agent assigned to the claim submitted another service request; reference Txt# *** on 10/12/for the unit. The agent also advised ASC to have the technician thoroughly check
the unit as the previous repair did not resolve the issue. An ASC agent has been in contact with Mr*** to schedule the repair on the unit Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Bought a sumsung 4k tv and samsung has lied about the featured of that tv and gave lied to me about it for over a yearI have had my tv replaced times and my one connect box times in a years timeSamsung refuses to fix the issues or swap the tv out for a different model numberIt troubles me that they have an A+ rating when they treat their customers this way

The consumer has the option to contact the Service Provider directly, or Samsung for warranty service. The two companies are separate, with separate warranty policies and repair facilities.
Thank you

Samsung has contacted the Promotions Department regarding the customer’s concernsAs per Promotions, the offer has been closed for almost a year and the card cannot be refundedThe card has the expiration date marked on the card and on the card carrier as wellThe details also can be found in
the offer rulesUnfortunately, there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you