Samsung Electronics America Inc.

I had replied with acceptance of repair on 9/
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer regarding their televisionUnfortunately, there will be no accommodation as physical damage is not covered under the warrantyWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Complaint: ***
I am rejecting this response because: Yes I received a phone a phone call from the agent and I requested her to call back but she never called me back neither did I receive any emailAttached see the reminder email that I sent several times post that eventSamsung is lying again as they lied earlierRequest you to read my previous complaint thoroughly in which I have clearly mentioned that I was facing the same issue again and again since the first time I sent the phone back to Samsung for repair and it was only during the last time they told me that there is liquid damage in the phone (which I do not believe is true).
Regards,
*** ***

Complaint: ***
I am rejecting this response because:YesTake the features your machine was initially promise to perform at point of sale; i.e.: BEDDING and WATERPROOF and HEAVY DUTY all offer high temps, spins, and water levels and show CPSC and Revdex.com that DELICATE does not do any of those thingsAfter botching an entire production of appliances, Samsung is asking you, as a customer who spent upwards of $on a set of appliances, to use the machine in a gentler, less efficient mode because the defect could kill you if used otherwiseThis is not what you paid forInclude pictures of your manual like I providedInclude your receipts and any documented losses from damages, missed wages from meeting with delivery and repair personnel, This machine also was sold on the fact that VRT Vibration Reduction Technology would insure that my machine would not shake by Samsung when in fact it did and many times my load would become unbalanced due to itThe dryer would be unable to dry the clothes because the washer would not be able to rinse out the clothes due to it always being unbalanced the VRT didn't do anything This is an unacceptable practice of Samsung to be able to boost features of the machine and then not having to replace faulty and unsafe machines I bought the machine for it to be quiet and be able to wash bedding and to have a complete matching set in my house Giving a lesser rebate for just the washing machine does not make my set match And Samsung has lost me as a customer The new cycle sticker replaces the Bedding Cycle with Denim/Jeans Isn't this a problem when Denim/Jeans can be just as heavy as bedding This does not solve the problem and neither does the fix I am displeased with how Samsung handled this issue I also have a special needs child, yet again the reason for the feautre of a bedding cycle, and animals that are in my laundry room at all times I had to remove the machine from my house and buy a new set So now I am out of more money out of pocket I bought my set on Oct 13, and paid 1,which includes a Lowes protection plan which is now voided because of the recall.
Regards,
*** ***

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # HLT5687SX/XAA. We have left a voicemail and email for the customer to discuss their complaintWe requested for the customer to provide to us their unit serial number, symptom &
photo of symptom (if possible) in order to fully evaluate their requestCurrently, we are waiting for the customer’s replyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***2. Thank you

Complaint: ***
I am rejecting this response because:
My Samsung Pay app never notified me that my card was due to expire, nor that its balance would be lost
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Contrary to their claim Samsung has NOT yet contacted me.As of April 23, Samsung has still not even attempted to reach me via email.Samsung called my phone twice on April while I was driving, but Samsung did not leave any message in the voice mailbox I only know it was Samsung that called because I search the Internet for all phone numbers that call and do not leave a message -- in this case the number Samsung called from was ***.The facts are that Samsung has my written complaint communicated through the Revdex.com and I have yet receive any response relevant to that complaint from Samsung
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I certainly appreciate you taking your time to contact meI know I have been hard to get in touch with due to the hours that I workUnfortunately, I am unable to devote any more work time for this particular issueI also appreciate your offer to correct the issue at hand, but your offer just does't fulfill my needs and I cannot allow the Revdex.com dispute to be closedI purchased a dryer with the assumption that it would work longer than a weekThis, to me, is clearly logical assumptionThere was also an assumption that the brand I purchased would be willing to stand behind their product. Normally, I would be happy to accept a full refund for a defective product of any kind; but not in this caseI hired a plumber to install a gas line in my home so this particular dryer could be hooked upHad I purchased an electric dryer, this wouldn't have been necessarySadly, your washer/gas dryer set were the only appliances in my price range that dayAnother reason I can't accept your resolution is because the appliance was sold as an open box unitTo me, it was brand new; just because it didn't have a box didn't mean that it was dysfunctionalSamsung obviously got their money out of it or it couldn't have been sold at a discounted rate. In regards to the service call that was scheduled for 9/19, I did what I felt was my only option because I was unable to contact you personallyWe have already had someone out to our home to fix this appliance several timesI'm not going to explain my financial obligations to you or make speculations on yours, but would you be willing to miss work six or more times for an appliance that broke merely a week after it was installed?I'm not asking for any kind of compensation for missed work, gas line installation, laundromat money, or gas money back and forth to the laundromat itselfTo me, these would be valid requests considering the fact that I had purchased a new dryer, but I would rather just have the issue rectifiedIn order for me to be over and done with this problem I need an exchangeIf you want to send a comparable model to Best Buy or my nearest appliance repair or wherever, I will pick it upI will also haul the broken dryer to the location for an even swapI just want a functional gas dryer with the same functions as the one that I purchased. I thank you for taking the time to deal with my situation and look forward to your response.Sincerely,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung in order to receive warranty service. If the product is beyond its one year warranty
period then a service charge may apply in order to receive repairA service ticket has been processed in order to ship your phone to Samsung for evaluation (Ticket #: ***)Please use the UPS E-label emailed to you for shipmentPlease note that any physical/liquid damage, if found, would require payment or void warrantyThank you

Samsung has contacted the customer regarding their smart homeThe customer has been sent a pre-mailer to retrieve their device for warranty repairWe
apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I just hope that they can settle with all of the other consumers similarly affected by the recall and the machines that have not been fixed Please make them whole as well
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claimOur records have confirmed liquid damage is present on the LCDUnfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to
the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Samsung cannot authorize repair of the fingerprint scanner as the LCD requires replacement in order to repair this feature. Samsung as courtesy can offer to repair the device at a discounted rate of $The service ticket has been adjusted to reflect this rate and phone will be held for business hours to allow time for paymentIf no payment is received the phone will be returned unrepairedTo make payment please contact Samsung Customer Support at ###-###-#### and provide your service ticket #Thank you

I am rejecting this response because: I have not had any response from email and no returned phone calls within a weekThe offer they offered is not fair, because their tv is a very bad modelIt was fixed in and was told it would be under new warranty, but they are failing to honor the warranty! Samsung fixed my screen due to thermal expansion crack and when the tech came out and replaced the whole screen he said it would start up a new warranty for the new partThen I called samsung to verify and the rep also said yes, but for some reason I am being told no now. *

If you would like to send in your tablet for evaluation please refer to Service Ticket # *** and utilize the UPS E-label which has been emailed to *** Samsung cannot make a determination regarding resolution until the unit has been evaluated by our technical
staff.For additional questions or concerns please contact Samsung Customer Support directly at ###-###-#### and a live agent will be available to assist you.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer has advised to us that currently her unit is working however it was her 3rd repairSamsung understands the interruption of service of a refrigerator is, at best, an inconvenience,
and we sincerely apologizeHowever, the unit is ineligible for any accommodations, since it has been confirmed operationalWe have requested for the customer that moving forward that they contact us directly if the same symptom returnsRegarding the food loss claim, our records show a courtesy accommodation has already been extended and reimbursement was authorized in JanuaryRespectfully, food compensation is not included in the terms of the warranty and are typically not eligible for reimbursementHowever, we understand it was offered once, we will continue the offer today but must note the unit will not be eligible for any father food compensation claimsWe have asked for the customer to please provide a list of foods and their cost for considerationCurrently, we are waiting for the customer’s replyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

***Revdex.com INI RESPONSE ***Samsung has contacted the customer regarding their TVThe customer has been offered a refund and the customer has approved under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***,
Thank you for contacting Samsung Electronics of AmericaYour feedback is important to us as it allows us to better understand how we can improve our and your customer service experience
We have received your letter regarding your Samsung refrigerator
and we appreciate the opportunity to respondWe apologize for any inconvenience you have experiencedWe were also unable to locate any previous communication with our customer service with the information you have provided
Please E-mail the Office of the President *** or contact us via telephone with your customer service ticket reference number, model and serial number so that we may better help youWe understand your frustration and apologize for delay and look forward to helping you
To address your letter of concern, you may contact our customer service department via telephone at 1-800-Samsung (###-###-####)You may also contact us on our website at www.samsung.com where you may talk to a live chat agent or send us an email.
Regards,
Samsung Electronics America, Inc
*** *** ***
*** *** ** ***
*** (###-###-####)

Samsung has contacted the customer regarding their TelevisionThe customer is being set up for repair under transaction ***
"Arial","sans-serif"">We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you