Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claimUnder the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung for evaluation in order to provide resolutionBased on the consumer information associated with
this complaint Samsung has no record of evaluating or replacing the product in question. In order for Samsung to offer assistance we will need prior evaluation of the devicePlease contact Samsung Customer Support at ###-###-#### to arrange a new service ticketThank you

Upon further review of the customer’s file, the unit has been deemed physical damage; any repair cost would be the responsibility of the customerIf the customer would like to set up repair please contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Dr*** complaint in regards to his "Samsung Upgrade to Innovation Offer" rebate. Our system shows the rebate was mailed on 8/29/for the appliances Dr*** purchased Per the Promotions Team, please allow 10-days to receive the rebate via the US
mail. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWarranty is valid for the original purchased device. If you should receive a replacement from your service provider the warranty remaining for the original unit would roll over to the
replacement. In some instances if service is needed for the replacement a proof of purchase receipt may be required in order to confirm your original purchase dateSamsung’s obligation as the manufacturer is to provide repairIf you should experience trouble with a product during its warranty period we would require the device be shipped to our repair facility for evaluation and repairSamsung does not provide immediate replacementIf your carrier has replaced the phone and accessories are missing you are welcome to confirm what is missing and we will determine if the item(s) can be replacedThank you

Complaint: ***
I am rejecting this response because:My wife (*** ***) placed the order #*** on May 14, under her email address (*** All this information is on their own websitewww.samsung.comUnder my account which is ***And the entertainment promotion was sent to me on June 29, which I am missing the Netflix code for the free months of service
Regards,
*** ***

Our files indicate that the customer’s request regarding their Samsung refrigerator has been reviewed an additional time per customer rebuttal requestWe advised to the customer that we would contact *** for further details of repair history and currently we are waiting for service orders to be sent to us for further reviewWe will continue to monitor this case to ensure resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Without direct evaluation of the product Samsung is not able to provide resolutionIn order to receive assistance from Samsung the device would need to be returned using the *** premailer box providedThank you

Complaint: ***
I am rejecting this response because: You cannot expect someone to send out their phone for repair and to be without a phone for over a week due to your poor quality control on a defective device A day return window is too short for an intermittent problem such as this Again, I am not the only person with this problem Some people have stated on the Samsung Communities that their phone was accepted for exchange, so people did send their phone out for repair and others are waiting, hoping that if this is a software issue a software update will be pushed out fixing this issue Samsung has made no announcements on this audio issue (another failure on their part)
Regards,
*** ***

Thank you for being a valuable customerFirst of all, we would like to apologize for the inconveniences you experienced during the Note exchange process Based on your correspondence, you would like to replace your current phone with the S8. Since the Note was exchanged through your
carrier or place of purchase, we recommend that you contact them to see if they have any traoffers. Unfortunately, there is no special program available from Samsung at this time Sincerely,Samsung Office of the President

Complaint: ***
I am rejecting this response because:Not helpful or empathetic at allNot even a discount offeredPlus no help last time I had a complaint about a promotion offered not fulfilledAlso a 0hone shouldn't crack falling feet hitting carpetI will just take the financial hit and not buy Samsung againLG and apple have been mucvh more helpful to friends and familySad as I have been a loyal Samsung customer for years.
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # DW80F600UTS/AAWe have reviewed the customer’s file history and the customer informed us that they are covered under an extended warranty planWe explained to the customer that if they are covered
under a plan they will have to proceed with service through the plan at this time and that we will not be able to accommodate their request for an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Dr*** complaint in regards to a Note refund. Our system shows that due to the inconsistent submission information, accounts, and names for the Note device in question, Samsung will not be able to provide an accommodation for this claim. Thank you for
being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has attempted to contact the customer at ***; unfortunately there is no ring tone or voicemailPlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and delays the customer may have experienced with this
case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Dishwasher and RefrigeratorWe have advised to the customer that we wouldn’t be able to grant his request for a buy-back (refund) for both units but that we could provide him with a one-time free of charge repair
accommodationThe customer has accepted our offer and have set up service for himWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

I am rejecting this response because: it's not an issue with wear and tear of a tvThe issue has to do with faulty manufacturing that is even reported by cnnI understand things don't work forever but when something is made with defective parts then that's a company's responsibility to take care of there consumerAgain it's not working due to manufacturing defects that affected many of the Samsung tvs not because of wear and tear due to timeSamsung apologizes but has no resolutions even when it's there faultThis is why I will never buy a Samsung product again and will make sure other consumers hear how Samsung responds to there consumers

We do apologize for any inconvenience this has caused.As informed, if the funds are not available for replacement service then we will ask that the phone be returned for a secondary evaluationPlease contact Samsung Customer Support at *** for assistance with repair service arrangements should you choose to accept this offer at a later date.Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been set up for a one time accommodation free of charge repair under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. E-Commerce has advised that the order was delivered on 10/25/via FedEx; reference FedEx tracking # *** to the address on file In regards to Mr*** request for compensation, a request
has been submitted for 25% off his next Samsung.com order. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** claim in regards to his refrigerator. Our system shows a refund in the amount of $1,698.00; reference Txt# *** was submitted for the unit due to no coverage Mr*** was advised that product is under review and to hold onto product
until receiving further instructionsIf the product has been disposed of, the offer will be voided Once the refund has been approved, Mr*** will receive an email with the refund acceptance document and further instructions on how to proceed with the claim. Please have Mr*** send back the acceptance document once he receives it so the Refund Deptcan process the refund in a timely manner. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mr*** regarding his concerns with his washer. We apologize for any inconvenience this issue may have caused. At this time a refund for the washer has been submitted and approved under transaction number *** in the amount of $639.20. The refund
check has been issued and Mr*** has been sent an email advising of this. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you