Samsung Electronics America Inc.

Upon further review of Mr***s concerns Samsung apologize for the inconvenience and recent experience with us. Your feedback is very important to us and we have taken note of your experience and are working with our quality department to ensure a situation like this can be prevented in the future. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim# ***Thank you

Complaint: ***
I am rejecting this response because: no refund check has been received.the IMEI is: ***
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference tocomplaint ID ***, and find that there is not much I can do in thissituation as an individual without the backing such as that of a large corporationlike Samsung Without any other recourse available to me, I will graciouslyaccept the additional days warranty offered I will not pay additionalmoney to Samsung for a warranty to cover a known issue with theirrefrigerators while Samsung refuses to stand by the quality of their productssold
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Business' answer to the complaint is completely unrelated to the current issueI'm aware that I received return shipping labels, in fact I mentioned that in the complaintCurrent problem is that business' representative Dee was utterly incompetent and unhelpful, trying to put costs of his mistake with shipping label address on meI'm forced to file the dispute with payment processor and I'm pretty sure I'm going to get money back this way if business doesn't want to cooperate.
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.The Note Exchange will need to take place via the original place of purchaseSamsung would not be able to ship a Note replacement to Israel as requested Thank you

Samsung has contacted the customer regarding his refrigeratorThe customer has agreed to the amount we have refunded and he will be sending Samsung the acceptance document to complete the refund processSamsung will send the customer the check of his refund upon the receipt of the acceptance documentFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you Tell us why here

Upon further review Mr*** has been contacted today and a voicemail was left offering a buyback for the televisionWe are awaiting the customer’s response. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim # ***Thank you Thank you, Alicia L

According to our files, Samsung has contact the customer regarding the customer’s unit model # UN75F6300AFXZA. Samsung has authorized the service center to go forth with serviceThe service center has performed diagnosis, based on Samsung Specifications for the customer’s unit,
and determined the unit was functioning properlyThe specifications for pixel based panels allow a certain number of pixels to manifestPixilation is not a manufactures defectAlthough, the pixel shows to be visible, it was determined not to be a service issue, due to thousands of pixels per panel We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for repair under transaction #
"Arial","sans-serif"">***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung would first like to apologize to Mr*** for addressing him with the incorrect name in our response. It was realized right after the response was submitted but by then it was too late. In regards to Mr***’s watch, the cancellation email he received was actually for the service repair on the device. Once Mr*** decided to exchange it, the service ticket had to be cancelled in our system and an email was generated. As for the exchange, on 4/05/the agent handling his claim provided a shipping label; reference *** tracking # *** for Mr*** to send in the watch. Once the warehouse is in receipt of the device, the exchanged watch will be shipped to him. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon review of the of the customer’s file the customer has been there will be no accommodations at this timeCustomer’s Washer Machine is out of warrantyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

A resolutionwill be provided once call review is complete.Thank you

Complaint: ***
I am rejecting this response because:
I cannot afford to pay for something that is clearly a defect and I have been told that it is not my fault. The company needs to repair my device. I cannot understand how a company can charge a customer for something that is not the customers fault. Seem like they are making money by ripping for the customer
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent assigned to the case made several attempts to contact Mr*** by phone but have been unsuccessful in reaching him. The agent left messages for Mr*** with
their contact information as well as sent an email on 9/14/to return the call for further assistance. Please have Mr*** either return the agents’ call or reply to the email at his earliest convenience if he still needs assistance with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the U.SNote Exchange Program guidelines the consumer must contact the original place of purchase for product exchange. Consumers who wish to receive a new Note replacement must wait
for product availability before a new device can be issued.Please visit *** or contact your carrier directly for program details.Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung productWe contacted th customer and were able to come to an agreement of a refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further
inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday Thank you

Samsung has reviewed Mr*** claim in regards to his home stereo. Our system shows on 4/10/17, the agent handling his claim escalated it to the Advanced Technical Assistance group. An agent from the ATA contacted Mr*** and performed the necessary TS steps before setting up the
unit for service; reference Txt #***. Mr*** was sent an E-label to send the unit in for repair. As of 4/19/17, the unit was repaired and shipped back on 4/20/to Mr***We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:
The repair company Samsung hired came out and said there is several hundreds of dollars worth of DEFECT issues with my refrigerator that is only a couple of years oldThe repair company I hired that came out a couple weeks before them, said the same thing. I am not going to pay several hundred dollars on a practically brand new refrigerator because of defects!!! I am very very unhappy and I will not accept anything other than being compensated/refunded for the defective product I was sold
Regards,
*** ***

Upon receipt of Ms***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeBased on our file records, the unit has not been deemed unrepairable and the file also does not reflect multiple repairs therefore accommodation for a refund is not warrantedIn addition, the customer confirmed that she opened the back of the unit removed the wiring harness and reinstalled itAt this point the customer would be liable for the unit not operating properlyWe explain in writing within our warranty terms provided with the unit that Warranty service can only be performed by a Samsung authorized service centerMs*** may view the warranty also on our website at: http://www.samsung.com/us/support/service/warranty/***We do sincerely apologize for this unfortunate situation but our response will not be modifiedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

According to our files, Samsung has attempted to contact the customer regarding the customer’s unit model # WA50F9A8DSP/A Samsung has offered to refund the customer’s washerAdditionally, our insurance carrier has also reached a settlement with MsPulido regarding the
damages. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***5. Thank you