Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because the manufacturer sent an improperly manufactured product It is not in need of repair, it is in need of full replacement I am disheartened at Samsung's position and the poor customer service and poor policies regarding lemon products Samsung can take the monitor back and look at it in their own offices with their own personnel, on their own dime, discretion, and time
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionAs an accommodation, we have offered the customer a one-time free of charge repair accommodationThe customer has accepted our offer and we have set up the service repair request on her behalfWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted *** regarding the customer’s concernsAs per ***, we have reached out to the customerThe customer is stating that he purchased a $50"TV on Samsung.comThe customer stated that before the TV was added to the cart it was priced at $but after adding it to
he cart the priced increased to $I informed the customer that I would need a screen shot for the requested price of $The customer was not able to provide a screen shot of the requested priceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted Technical Support regarding the customer’s MonitorAs per Technical Support, the customer will be receiving a call back from the B2B
departmentWe let him know that he was not registered yet, and that his phone was needed to do soWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: If you, "Samsung" go back and read the full complaint on Revdex.com, the Federal Trade Commission, and even your Samsung records from when I registered the phone in Dec 2015. You guys acknowledged that there was a problem when I initially filed this complaint. The resolution I am seeking was to fix my phone. Samsung agreed(go back and read threw the full complaint) and sent me the *** shipping label to attach to my device to send it in. In my original complaint I notified you guys & when I originally purchased the phone in Dec and registered the phone with Samsung it was known that I bought this phone off of *** as it was advertised as being "NEW". When I registered the phone with you guys, you didn't say or hint anything saying that the phone was second hand. Even when I contacted you guys in March of and in the later months, I was told I had a year warranty threw Samsung and you guys kept giving me steps to trouble shoot the problems that I was having with the phone. After I received the phone back, the reasons you are telling me now, was not what you put in writing when I received my phone back on Dec 8, 2016. Your exact reason for not fixing the phone then was "it has been determined that the unit is beyond economical repair." Now the reason is based around the phone has a different back that is not the original manufacturers. I have said this before, I didn't know, I was not aware & it was not disclosed to me that this phone is used. When I bought it off *** it said "NEW". You guys obviously should know that if everyone in the company will communicate with each other and pull my records and the phone records. It will show you that ME...*** ***, only bought and registered this phone in Dec of 2015. Why are you guys trying to make this my fault. You guys need to come together and thoroughly review my records and it will show what I am talking about. I want my phone fix or replaced with a "NEW" S5. I refuse to continue to go back and forth in a "communication circle" a.k.agoing back and forth with no resolution and you guys hoping I will drop the issue. I want my phone fixed...point blank....PERIOD!!!
Regards,
*** ***

Samsung has attempted to contact the customer to address their concerns regarding their OvenUnfortunately we have not heard back from the customer.
Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

Samsung has contacted the customer regarding their RefrigeratorThe customer was approved for a refund and accepted under transaction* ***
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you

Complaint: ***
I am rejecting this response because:
I spoke to a Samsung "manager" on April 7th and was told a service manger would be in touch with me within 24-hours I have yet to hear from anyone I have been leaving messages at Samsung every day, with no response Samsung has not even been answering the phone, it rolls right into voice mail!! What kind of business are they running? So as it stands, I have not spoken to anyone and I still have a dish washer that is damaged and reinstalled improperly
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I need this lap top for work I have to doI have know other computer. I asked them to send me a lap top while mine is being fixedThey wouldn't do that. Then I asked if they would pay me for the work I couldn't do
they wouldn't do that either. I would never buy another Samsung computer
I told the lady that I had Samsung TV and it was new and quite working and Sear replace it. So why can't Samsung send me one and I will send this one backI NEED MY COMPUTER

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer has been approved for submissionWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Complaint: ***
I am rejecting this response because:
They have no proof of mailing a check and the date they have on record is already weeks after their promised delivery dateThey made no effort to escalate the issueTheir email to me did not seem sincere and they did not provide any assurance that I would have my problem resolved in a timely mannerIf they really want to keep their customers, especially after the exploding Galaxy Sphonesthey need to be more prompt with their resolutions and not just reply to messages after the Revdex.com sends them a letterTheir email response can be seen below:
***
"Hello ***, Thank you for your inquiryYour check was sent out a few weeks agoIf you still have not received it please confirm your mailing addressIf necessary, we will happily provide you with a reissued checkIf you have any questions please do not hesitate to ask.Thank you
Samsung Tier II Promotion Support"
***
Regards,
*** ***

Dear Mr***:Thank you for contacting Samsung Electronics America, Office of the President, we appreciate the opportunity to respond to your inquiries and concernsYour feedback is very important, as it allows us to better understand how we can improve our customers' experience. We are sorry to hear of your experience with ASC’s lack of service in a timely manner in regards to servicing your refrigerator. Please know that we value our relationship with you and we are committed to providing the highest level of service simply because you (our customer) deserve it. The feedback you provided is vital to Samsung and our commitment and dedication to our products and services. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures.In regards to your request for full compensation for the unit, Samsung’s warranty is service based and at this time a full refund cannot be granted. Thank you for being a valued Samsung customer and again we apologize for any inconveniences you may have experienced with this case.Sincerely,Samsung Office of the President

Samsung has contacted the customer regarding their deviceThe customer has been informed the replacement device would not be a loaner and another available option would be a refundThe customer has confirmed he will go to his retailer for the refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their MonitorThe customer has been set up for an exchange under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.To provide resolution we will require the product be returned to evaluation by our engineering staffOnce evaluated Samsung can determine resolution regarding repair or replacementAt this time we cannot
guarantee replacement will be authorized but this option will be considered.A UPS premailer box has been requested for delivery to your home in order to retrieve the device.Thank you

Samsung has contacted the customer regarding their dryerThe customer has been set up for a refund under transaction #***
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for your update. We have made direct contact with the appropriate parties and confirmed the device currently in your possession should not have trouble with activation. Boost is owned by Sprint, however, it seems Sprint had not updated the phone's model number to correctly list the unit as Boost verses Sprint in their system. Please call, or visit your local *** *** Store for activation of the device, IMEI/HEX 99***Again, there should be no trouble with this service at this time. Thank you

Samsung has reviewed Mr*** claim in regards to his range. Our system shows a service request; reference Txt# *** for repair was submitted for the unit. The ASC is scheduled to go out on 4/29/to service the unit. We apologize for any inconveniences and delays the
customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their dryerThe customer was offered an accommodation of free of charge parts and labor the customer’s responsibly.
Unfortunately, the customer has declined the accommodation offerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim Our records indicate phone model *** ***) was last evaluated by Samsung on 12/15/at which time a repair was completed. To date Samsung has received no further contact regarding repairs
to the device, missing accessories or additional concerns related to serviceSamsung would not be able to honor the request of replacementHowever, if you have present issues with the Galaxy S Edge in question please contact Samsung Customer Support at *** at your earliest convenienceThank you