Samsung Electronics America Inc.

Upon further review of the customer’s file, we have attempted to contact the customer on 2/& 2/Unfortunately, the customer was not available and we have left a message and an email requesting their purchase receipt so that we can proceed with a refundWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The repair was indeed made after I was finally able to schedule itSamsung was still very difficult to reach and left me several messages much later after I had already scheduled the repairWith a recall issue serious like this one I would have expected a more organized system for customers inconvenienced by their defective products
Also my name is not Mrs*** :)
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***

That's as good as no response at all

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the term and conditions of the Samsung.com codes are linked in the approval emailUnfortunately, Prizelogic cannot change the value of the codes or the terms of the codesWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung televisionWe are sorry to hear the customer has been frustrated by their recent request for repair assistanceThe customer’s complaint and file history have been reviewed by our Samsung product support team
and they have confirmed this type of damage is typically seen not with product defect but an impact point which ultimately developed into the full crack of the screenAs you are aware, our Standard Limited Manufacturer’s Warranty does not cover physical or cosmetic damageIn addition, this warranty has expired approx.6/according to our recordsThis being said, any repair needs are the responsibility of the ownerWith all due respect, Samsung will not be able to honor the customer’s request for assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has attempted to contact the customer regarding their refrigeratorUnfortunately, we have not heard back from the customerPlease have the customer contact us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced
with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

I am rejecting this response because:I contacted their authorized repair centers about their offer and how much labor might be. They know these are common problems because of poor components and poor circuit design and have repaired many tv's all with same issue. I was informed that most likely the power supply with the cheap faulty components also took out the mainboard and possibly others and they would bring those out. He thought those would be all covered but I said I will call samsung back to check so I am not stiffed with a big repair bill after the fact and double check. Called representative Lashauna Sback and was informed that they will only replace the capacitors and the power supply. I informed her her service repair people do not change capacitors they swap out parts. I told her what her service repair told me about their issues and she said she wouldn't pay for the mainboard even though she was willing to replace faulty parts but not parts that were destroyed when they failed. She has been rude and ran me in circles ever since I spoke with her. She also played games like the silent treatment on the phone. These people know they put cheap parts in their more expensive models and do not care as long as the executives are well paid. I was told the caps had been bad a long time and finally failed. It is why my tv would take forever to turn on. The biggest line I got from these people were "your tv is not covered by the class action lawsuit and it has expired as well". Amazing they keep putting cheap parts in the tv's after and won't help the people who later on still received the same faulty parts. They are deliberately building these tv's cheap and to fail and making money on the repairs or people buying new tv's. I can't pay for an expensive repair for this tv benefiting them and their repair guys when the parts that will be put back in are made of the same quality (poor). Why would I do that? I would rather pay for the gas to drive to a retailer everyday to let customers know about their tv's and how they treat their customers to stay clear of this brand. The fault lies in the cheap parts that caused the failures on a higher end tvs. They deserve quality parts not the same cheapness of their starting models. I was sold a defective product with cheap parts prone to high failure rates but overcharged on the price. It is fraud. I want a new tv or and a total repair at their cost. They designed poor circuits with cheap parts and bamboozled me out of my money

Samsung has contacted Mr*** regarding his concerns with his dryer. Unfortunately at this time there is no service center available to repair the unit. The agent has requested that Mr*** send in the other half of his bill of sale so that she may proceed with possible
accommodation. Once entire bill of sale is received the agent will follow up with Mr***. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, we are currently processing the return label and the shipment for the FitWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer was rejected by us due to a submission of an unreadable receiptPlease submit a receipt that clearly shows the purchased device and date of purchaseWe apologize for any inconveniences and delays
the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***We have reviewed the customer’s history and we can offer the customer a one-time free of charge repair accommodation if repaired through an authorized Samsung service providerRestfully,
at this time we are unable to honor the customer’s request for an exchangeSamsung’s one-year limited manufacturer’s warranty is for serviceWe provide service to ensure that nay issues that arise are taken care of without the customer incurring any costsIf the customer’s wishes to proceed with repair service they may contact us and we will be more than happy to set up the service transactionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***6. Thank you

Samsung has contacted the customer regarding their Television The unit has been deemed physical damageUnfortunately, physical damage is not covered under our one-year
limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibilityWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact the customer regarding their washerUnfortunately, we have not heard back from the customerPlease have the customer contact
us at *** so we may assistWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we have set up the repair service request We apologize but there are no accommodations
available at this timeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:I was contacted via phone and email by a *** *** that works in the Samsung Office of the President I was left a voice mail and immediately called back and left a message To this day, I never received a phone call back from anyone in that office I also received an email from *** *** reaffirming the options that have been offered by Samsung; the in home repair or the rebate I responded and stated that I still wanted to do the repair I made the poor assumption that Samsung would expedite the process but as of February 13, 2017, I have had no contact with anyone from Samsung and my washer is still awaiting the repair
Regards,
*** ***

Upon further review of the customer’s file, the customer is being set up for an exchange under transaction * ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorWe have offered the customer a one-time free of charge repair accommodationThe customer accepted and understands that future repairs would be at his own expenseWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
I still have not been compensated and I think it is incredibly wrong for a company to provide no attention to my case when their product was at fault, a manufacturing defect that was well known by the company, of which units not sold were fixed and units sold to customers Samsung took no action until the unit failed Samsung also took no action with our problem until we complained to the Revdex.com that is when they actually began reacting to our claim, prior to that it was a new incident number for every call, new email address to send photos too, and they repeatedly lost my invoice receipts submitted.Even if my compensation where too arrive tomorrow I am still not satisfied with the treatment I have received, the time I have spent calling Samsung and/or complaining/discussing the issue
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung ovenWe have advised to the customer that after review of the pictures provided by the assigned service technician of the damaged cooktop our product engineers determined this type of damage is of physical nature
The pictures specifically show that there was impact damage to the cooktop As you know, Samsung’s limited one-year warranty is automatically voided when there is any physical damage presentWe additionally explained that if the customer chooses to proceed with service the repair cost will not be covered and she will be responsible for the repair costsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, the customer registered on 3/and was originally rejected due to the blurry image
uploadedThe customer has been in contact with the customer support representativesThe representatives confirmed with the customer the rejection and because of the blurry image sentThe customer was asked to provide a clear image for the resubmissionThe resubmission has been approved and the customer has been informedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you