Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
It lacks substance It is a canned response and provides no real resolution or information.Sincerely *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTHEY DID NOT MAKE ANY SUCH OFFER UNTIL AFTER YOU CONTACTED THEM. THE OFFER WAS A DIRECT RESULT OF YOU INVOLVEMENT. THANK YOU!!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Yes, I do realize that this TV is a few years oldBut the original data on this model was that it included an Internet connect via *** *** for the News, Weather and Stock Market resultsAll of which stopped working last yearThe TV no longer works as advertisedIf the original provider of this service is not providing the service any more then Samsung should have a “work around” or at least notify all consumers with this model that this function is not workingI would also strongly suggest that Samsung look at their own Internet Forum on *** where they will find many complaints about this subjectCertainly 100’s or thousands of consumers with these models are NOT happy that this function is not workingI don’t know who at Samsung answered my complaint, but it seems to be a “run around” and I will explain whyI have been in email contact with Samsungs Technical Department no less than times about my issueAnd here are the results… (all of which had nothing to do with the age of the TV)
3/ ID: *** I was told to do a “factory reset” and explained how to do it 3/ ID: *** I was told that there are “no reported issues with this TV” (not if you look at Samsungs online forum) I was also told to contact “***” which is impossible 3/24 ID: *** Again was told to contact “***”
4. 3/25 ID: *** Now I was told that I needed a Samsung Repair person to come to my home to diagnose the issueI told them that all possible diagnostics were done and that the issue is NOT the TV, wiring, router or Internet connections, the same issue everyone else is having5. 3/25 ID: *** I was now told that they would have send my issue to a higher departmentThey asked me to provide Network information, any error messages and photos which I did supplyAll tests show everything is work except the InfoLink data itself6. 3/26 ID: *** They thanked me for sending all the information and said they were sending it to the appropriate DepartmentOne can only feel that being bounced from one tech to another does not instill confidenceBy the way I am the owner of different Samsung products of which are TV’sThank you
Regards,
*** ***

As per Samsung e-commerce division as 10/06/Mr*** dispute had been removed from the order and as per Mr*** request a refund for order #*** has been
initiated. Mr*** can expect to see the funds returned within 5-business days. We sincerely apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***. Thank you

Complaint: ***
I am rejecting this response because:
I fully honor all warranties that I have for the many products that I ownIn this case, there was/is a known problem with the capacitors on these tv'sJust because I missed the cutoff for their class action lawsuit to replace or repair the tv's, doesn't mean that my set, along with many others built in 2009, shouldn't get the same attention to those built the previous year(s)If this tv was years old, I wouldn't have filed this complaint A four year old tv that cost $should not be broken This is scandalous A company of their size should not minimize this tv's defects by dismissing them because they don't fall within a specific dateline I will not accept thisEver
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am waiting to hear if Samsung will honor the one year manufacturer's warranty and compensate me for expenses due to a failure in their product within the one year warranty, whether the service I used was an authorized repair service or notAgain, I would not have had to find a service repair person myself if Samsung would have found a repair person as I had requested several timesI'm deeply disappointed in how Samsung has handled this issue, both before I contacted Revdex.com, and even after as I'm continuing to spend so much time providing them with receipts, etc, spend time on the phone, etcjust to have them contact me and say that they cannot reimburse meI don't care at this point what they do, but it is clear they do not have their customers in their best interest, and they have not resolved this issue
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe do see that the customer has referenced the issue they are having with the DMD chip as being a recallPlease understand that there was no recall on this part, which is why customers were not
notifiedThere were certain early models to which the chip manufacturer, Texas Instruments, reported that there was a higher than failure rate with the DMD chipAs a proactive approach to assist as many of our customers as possible, we covered the cost of the repair for those potentially qualified modelsThis time has lapsed by a decent amount of time, in addition, the customer’s model was not a model that was potentially affectedWe are sorry that this has been disappointing for the customer, however, we will not be able to cover the cost of this repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs*** complaint in regards to her Samsung.com order. E-Commerce has advised that a refund in the amount of $53.61; reference Refund number *** was issued for the order. Please allow 3-business days to see the funds reflected on the
account. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of *** *** complaint, the agent assigned to the claim spoke with him again on 12/08/to discuss the case. After further discussion of his complaint, the agent requested a copy of the receipt for review of possible accommodations. Please have *** *** provide the agent with the requested receipt at his earliest conveniences in order to proceed with the claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
What they are offering by their response and check of $is only about one half off what I had invested in this only month old compter. It is Samsung's error by only insurinng the parcel they sent the label for repair for only $100.00. I was NOT asked for the value and was NOT told that they woulld only insure for $100.000. I was NOT OFFERED anything else but to accept their shiping label and everything would be OK. HOWEVER,UPS incurred the damage in their shipping process, and because Samsung had the preprinted label showing Samsunng as the shipper and NOT me as the shipper, UPS could only deal with Samsung! I am out more money than they sent and expect full payment for my loss at their expense NOT mine, as they are the shipper. I expect an additional check from Samsung for $for my total loss in this matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The Samsung.com already copied the same apology 3 timesNot buy a valueless promotion code
Regards,
*** ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered an SRA and the customer has accepted under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please
have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review of Mrs./Ms***s’s concerns Samsung has requested an investigation regarding Mrs./Ms***s’s package and are awaiting a response from them. Once we have been contacted we will contact the customer to advise of outcomeWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their home theaterThe customer has been offered a $*** card and the customer has accepted for customer
satisfactionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.As for your concerns with connection we would ask that you follow the prompts below in efforts of turning off automatic connection:Settings > > More Settings >
Smart Network Switch > OffandSettings > > More Settings > Advanced > Passpoint > UncheckedShould you still encounter trouble with this feature after testing this change, Samsung will require the handset be shipped to the Samsung Repair Center for evaluation purposes. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issue Please contact Samsung Support at ###-###-#### and a live agent will be able to assist you.Unfortunately, Samsung cannot honor the request of refunding your product due to the fact Samsung is not a retailer and does not sell product directly. For refund or exchange we must refer you to your service provider. We do apologize for any inconvenience this has caused

Samsung has reviewed Mrs*** claim in regards to her Samsung.com order. Our system shows the Samsung.com order is being disputed at this time and E-Commerce does not have the authority to refund a disputed account. An E-Commerce agent advised Mrs*** to contact her
financial institution to have the dispute lifted in order for E-Commerce to refund the account If Mrs*** chooses for the dispute to remain, then the refund will be processed through her bank. Please have Mrs*** contact her financial institute to lift the dispute in order if she would like to be refunded by E-Commerce. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to the year recall warranty for her washer. The agent handling her claim advised that Samsung is not responsible for her extended warranty terms and she would need to discuss it with her retailerThe agent also advised that Samsung warrantee offer starts one year from the date of the repair and it covers the part that is being replaced in the unit, not the entire unit as a wholeMs*** does not agree with Samsung’s recall policy and refused service at this time. No accommodation will be made for this claim. Should Ms*** decide to proceed with the recall repair, she may email the agent at ***; reference Txt# *** for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer to address their concerns regarding their Samsung TabletWe have offered the customer an exchange as an accommodation. The customer has accepted our model offer and we have initiated the exchange processWe apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mr*** claim in regards to his Note refund. Our system shows a compensation request in the amount of $959.49; reference Txt# *** was submitted on 7/31/for the device and case. A Compensation ReqSubmitted email was sent to Mr*** email on
file on 7/31/17, notifying him that the refund has been submitted for approval. On 8/06/17, Compensation ReqApproved e-mail was sent to Mrs*** email notifying him that the refund has been approved as well as a Compensation ReqProcessing e-mail notifying him that the check is being processed to be issued in the system. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you