Samsung Electronics America Inc.

I am rejecting this response because:
When there is an issue, such as this that has affected a large number of customers, then the company needs to go above and beyond their operating procedures to make it rightI will be contacting my wireless provider to send me a different brand of phone and then they can submit this piece of junk to Samsung for refund under the warrantyAgain, I will never purchase another Samsung productBeing that I'm in the process of moving into a new home and have to purchase all new appliances and a couple of televisions, you may be losing more than just the $cost of this phone, but thousands in additional salesThank you for showing your true colors and complete disregard for your formerly loyal customers (four straight Samsung Galaxy phone purchases), for it has saved me a lot of time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that based on our research of his file he was offered a one-time free of charge repair accommodationThe customer confirmed and also advised that the unit has been repaired
We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted Mrs*** regarding her concerns with her washing machine. Mrs*** has been advised that due to she elected to proceed with the service on the unit at this time the rebate would not be an available option. We apologize for any inconveniences
and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has followed up with the customer regarding their washerThe customer has confirmed he is set up for repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Our records indicate refund has been approvedPlease note refunds are typically issued on Tuesdays and mailed via US Postal MailThank you

On the Revdex.com website you left a message that the complaint had been sent tothe business and I should inform you if the complaint was resolved in themeantime. I could not dins any link on the webpage to send you such amessage, so I am emailing you.Immediately after your posting, I was contacted by Samsung and thepromotion opened up for me. I was, therefore, able to obtain theadvertised material. I have no idea whether the resolution was only forme or for everyone who found themselves in the same unfair position as me,but I no longer have any personal cause for complaint.I, therefore, will call this a satisfactory resolution of my complaint

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our research shows this unit’s original month warranty expired 09/30/based on the information currently on fileUnfortunately, due to the length of time the
unit has been out of its warranty, there are no accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their concerns with their TelevisionUnfortunately the customer’s Television has been out of warranty since The
customer was advised any repair fees will be their responsibilityThe customer understood and released the phone callWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a one-time free of charge repair accommodationThe customer has accepted and we are currently looking for an authorized service center for the customer in order to set
up serviceWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***3. Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that the shipment has been delivered on January 9, We apologize for any inconveniences and delays the customer may have
experienced with this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Upon receipt of Ms***’ 2nd Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeBased off of our customer service records, Ms***’ washer has been repairedWe will also set up a repair for her dryerWe additionally advised Ms*** that we have issued compensation for her damage clothing that was done by her dryer and that we will also process compensation for the damaged clothing done by the washerMs*** agreed to the accommodation offers and we therefore consider this matter resolvedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***1. Thank you

Samsung has contacted the customer regarding their battery & charge issue for the Note The customer has been set up for an exchange for the battery and chargerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for providing your serial decal which helped to further assist with your case Our system shows a refund in the amount of $reference #*** has been issued on 8/3/ Please allow 3-business days for receiving refund check

Samsung has contacted the customer regarding their washerThe customer has been educated on the voluntary recall programWe apologize for any inconveniences
and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Thank you for your inquiryWe do understand your distress concerning the repair of your handsetHowever, Samsung does not provide loaner phone service to customerPlease contact your service provider for loaner phone serviceIf you wish to evaluate and repair the unit, please contact Samsung
Customer Support at ***

Samsung has contacted Mr*** regarding his concerns with his washing machineThe agent has advised Mr*** that Samsung only reimburses for the amount spent on a new washing machine and also the installation and haul away if it is itemized on the bill of sale. We apologize for any
inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because:The phone isn't crack proof on both sides the back is cracked it's the software that I have problems with not the phone the software I had I phones cracked in water and still worked better than this my software crashed and IT'S OVER HEATING
Regards,
*** ***

Thank you for your quick reply! However, I regret to inform you that I am rejecting this response because:
In my original complaint, I mentioned that I had disassembled the phone and inspected the PCB for signs of corrosion, in addition to checking the moisture damage indicatorsThere are no signs of corrosion, or that the phone has ever been wet, internally or otherwiseFurthermore, I am sure that the cause of this problem is a failed EMMC, which is a notably common manufacture problem with this particular device model, frequently referred to by those affected as "Ssudden death syndrome".In your response you stated one of the reasons a repair was not preformed is that it could easily exceed the cost of a replacement deviceThe component in question retails for $15-$30, and would certainly cost less for Samsung to acquireEven with labor, the repair cost for this issue could not reasonably exceed the cost of a replacement device(Roughly $at the time of writing)Even if the corrosion was present and spreading as you say, a replacement motherboard for the I(which is the portion of the internal PCB to which the EMMC module is attached) currently retails for roughly $60, once again well below the $cost of a new device, especially considering the part would, as mentioned earlier, cost Samsung much less to acquire
Thank you for your time,

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issuePlease take advantage of the free
shipping instrument that will be provided for the return of your product Samsung product repair/replacement as a courtesyPlease contact Samsung at *** for all service related inquiresThank you