Samsung Electronics America Inc.

Samsung has contacted Mrs*** regarding her concerns with her televisionWe apologize for the inconvenience this issue may have caused. Mrs*** stated that she received a call from *** *** and she is getting an exchange through them. We apologize again for any
inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Samsung has replaced the oven/ microwave combination with a new working unit This resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Mr*** complaint in regards to his Note phone Our system shows the agent assigned to the claim spoke with Mr*** on 10/18/to discuss the case. The agent advised Mr*** that after reviewing his file, the only option at this time would be to send in
the device for service Mr*** declined mail in service and asked for a walk in center The agent informed Mr*** that the only service center located in his area is in Torrance, CA The agent provided Mr*** with the servicers’ address and phone number and advised him to contact the servicer before driving to them to check the availability for repair Mr*** asked the agent what he should do if the problem isn’t fixed. The agent advised Mr*** to contact Samsung customer service for further assistance. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

In order for Samsung to provide assistance we will require the handset be shipped to the Samsung Repair Center for evaluation if the issue cannot be resolved by simple troubleshooting, or the service provider cannot provide resolution. If the phone is still within its one year
manufacturer’s warranty period, and repairs fall within the warranty guidelines; repair service will be rendered. As the manufacturer our obligation is to repair the unit, but we must be able to determine root cause for the issueAdditionally, if you have insurance through your service provider, some providers do offer a replacement policy on phones which need servicing. In some cases, they may send out a replacement phone and the defective phone is sent back to them in return. For more details on a possible exchange, please contact your service provider.If you would like to send in your handset for evaluation please contact Samsung Customer Support at ###-###-####. If you are in need of a device during repair we would advise contacting your local service provider for possible loaner availability, as they do participate in a loaner program.Thank you?

I am rejecting this because:The reply is totally in error!This is not cosmetic!-the glass crackpressure applied-nothing dropped-just poor quality as with the others items we have.(refrig-dishwasher-microwave).They have never satisfied any other problems.I will pursue this with all other government and consumer advocatesI even asked if they would just supply the part and I will install reply! A very poor company!

Our files indicate that the customer’s request regarding their Samsung products has been reviewed an additional time per customer rebuttal requestMr*** has been offered, and is currently in process, the below: In clarification for the *** model washer and dryer as the replacement: • Washing Machine- MVWX655DW• Dryer- MEDX655DW The manager on duty who confirmed they would be able to accommodate these models with no out of pocket expense is *** ***. She again does have your name to note that when the credit is complete this offer stands TV Model: ***• Refund amount: 762.50• Contacting trucking company now again to contact the customer and arrange for a pick-upWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday, and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
i'm not going without the phone only to be charged anywaytheir representative told me it was a known problem
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to his dryer. The agent handling his claim explained that the recall for the dryer does not include a full refund or exchange of the unit. Samsung’s (2) recall options are either a FOC (Free of Charge) repair w/ 1yr warranty
extension or the rebate towards the purchase of a replacement unit and are non-negotiable. Mr*** has declined both options at this time. No further accommodations will be made other than the aforementioned. If Mr*** changes his mind and decides to go with either option, he may contact the agent assigned to his claim; reference case # *** or send an email to *** for further assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted Prizelogic regarding their concernsAs per Prizelogic, we were unable to locate any submission using the provided information for the customerPlease
provide all information used during the submissionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted Prizelogic regarding the customer’s concernsAs per Prizelogic, the customer will be contacted for additional informationWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer
contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr***s claim our system is showing that his unit has been set up for repair under transaction #***. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim #***.Thank you

Samsung previously provided Mr*** with the procedure on how to unlock his phone. In addition, Samsung included the contact information for customer support 1800samsung should he needed additional assistanceWe apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the Product Support Department regarding the customer’s concernsAs per Product Support, we are not responsible for any data lossThe department
does cover shipping in and out for SSD service, please contact *** then 1? 6?for direct SSD serviceOnce we receive the unit, conduct testing and based on the result we will send the replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has reviewed Mr*** complaint in regards to his washer. Our system shows the agent assigned to the claim spoke with Mr*** on 10/03/to discuss the case. The agent submitted a service request; reference Txt# *** for the unit. Unfortunately,
mold is considered a maintenance issue and is not due to the functioning of the unit. After the service on the unit, the agent sent Mr*** an email on 10/11/informing him that the mold under the drum is not covered under the warranty and does not prevent the unit from functioning as it is designed. Regrettably based on this information, no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Our files indicate that the customer’s complaint regarding Model # UN32F5500AFXZA has been reviewed an additional time per customer’s rebuttal requestSamsung has offered the customer an exchangeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***3. Thank you

Upon further review of the customer’s file, the customer has been added to our rebate tracker for a $check and should receive it in 1-weeksWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Under the coverage section of the Samsung warranty it clearly states your product must be returned to Samsung at Samsung's expense for warranty serviceSamsung as a courtesy will evaluate your product and determine the appropriate resolution to this issue
Please take advantage of the free shipping instrument provided for the return of your productSamsung has provided product replacement as a courtesyPlease contact Samsung at *** for all service related inquiresThank you

Samsung spoke with Ms*** and explained to her that there were two recall options for her unit which she refused. It is Samsung’s stance that no further accommodations would be made at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I did not receive an email from the business on 5/05/as they stated, however they did email me on 5/18/after the latest response
Regards,
*** ***