Samsung Electronics America Inc.

Samsung has contacted the customer regarding their dryerThe customer has been offered a one-time free of charge accommodation and the customer has accepted under
transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Upon further review of the customer’s file, the customer is refusing repair of the TV and the warranty is a service warrantyThe customer was explained that she would have to go through with the service of the TVShe declined the service so there is nothing that can be done to further assist other than serviceWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer regarding their smart phoneThe customer was offered a courtesy repair with a standard charge due to phsyical damageThe customer requested the premailer service and may wait to purchase a new smart phone insteadWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
Samsung wants to send me a new TV with out a warranty, This I absolutely will not exceptI have contacted *** *** and if I replace my current TV that *** has fixed, I loose my 2yr *** *** protection plan that I have already paid forTo take a TV with no warranty...Thank would just be plain out stupid!
Regards,
*** ***

As per Samsung Telecommunications department the refund in the amount of $has been approved and check will be issuedWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because:
I am emailing to inform that the matter still has not been resolvedThey sent the same phone back with repairs after its blowing up, melting issueI asked for a replacement device and was led to believe such was going to happenThey shipped the phone out and they were aware I was leaving for the week last TuesdayWell the phone was delivered on wednesday and sat outside in the rain and cold temperatures till Sunday night when I returnedI had not any contact since our last email
Regards,
*** ***

Samsung has contacted the customer regarding their refrigeratorThe customer has been offered a refund and the customer has accepted under transaction # ***We
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung Washer and DryerWe have advised to the customer that under the available options of the one-year limited manufacturer’s warranty associated with the units Samsung provides a free of charge technical evaluation and
repair if needed if the units are determined to be malfunctioningWe additional advised that at this time we can schedule an evaluation with an authorized repair service center to determine if defect is presentUnfortunately, at this time we cannot honor the customer’s request for a replacement of her washer and dryer We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
Still no payment. Samsung called me last Saturday and stated that the payment will be processed, but I heard this before.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My primary complaint is that Samsung would not make any concessions to reimburse me for the repair charges I have previously incurred I was informed that the only remedies being offered were recall fix, rebate on the purchase of another Samsung washer or loyalty rebate on the purchase of another brand washer No remedy for costs previously incurred could be offered because I chose to make the repair out of warranty The repair was made out of warranty in order to continue using the machine The sticker overlay now in place on the washer instructs that Bedding be washed on the previously designated Delicate cycle Perhaps if the correct settings had been displayed on the washer when manufactured, I would not have incurred repair costs to replace damaged dampners which caused the machine to violently shake and wobble across the room. After getting no where with the customer service department, I did make arrangements and scheduled the recall fix so that my warranty would at least be lengthened an additional year The recall fix was installed yesterday by gentleman who specializes in television repair
Regards,
*** ***

I wanted to advise you that Samsung has contacted me and they have indicated that they will reimburse me for the cost of the part that I had to replaceI am expecting the check in a weekIf I do not receive the check I will get back to youI want to thank you so much for following up and getting
this issue resolved for me

Samsung has contacted the customer regarding their washerWe offered to set up the customer for service repair and waiting on the customer’s responseWe
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has attempted to contact the customer regarding their washing machine. The agent has requested that Mr*** send in a copy of the purchase receipt so that we may see what options may be available. Please send a copy of the purchase receipt to *** at
*** so that he may further assist We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case***Thank you

Complaint: ***
I am rejecting this response because:
Samsung has agreed to accept a return of the TV via e mail, but is now not sending the shipping label they promisedI am attaching the email saying they would send me a shipping label within 1-business days on 12/21/and my two follow up emails have been ignored.
Regards,
*** ***

Our files indicate that the customer’s request regarding his television has been reviewed an additional time per customer rebuttal requestMr*** has confirmed that *** *** has replaced his televisionDuring our investigation, information was provided by *** *** management that issue was resolvedThey did not indicate how it was resolved, only that it wasWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***. Thank you

Complaint: *** I am rejecting this response because: This is the customer's fault, how? No where on the promotions website does it say that unlocked phones will have their IMEI come up invalidIf I was made aware, do you think I would purchase a brand new "Samsung" phone at retail price so I can go through all this trouble and have my submission denied again and again? If you're not going to honor any promotions for unlocked phones please make your customers are aware because I did read the small print on your website and the terms of conditionsHow was I supposed to know invalid IMEI numbers will have my submission denied? You tell meAll I knew was if I purchase a Samsung Galaxy sat a retail price during that time frame I can get a Samsung Gear VR for freeWhich is exactly what I didThe only incentive here is the free Samsung VR Gear that was offered to customers who purchase a Samsung Galaxy SI am denied the Free VR gear because they can decide which IMEI numbers on the phones are valid and which are invalid, which is something they do not state clearly on their promotions website.Regards, ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and even though I find this resolution as unsatisfactory to me, I will accept it
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # PN60E7000FFXZAWe have offered the customer a part(s) accommodation leaving the customer responsible for labor/trip feesThe customer has accepted and we have set up repair serviceWe apologize for
any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***0. Thank you

I am rejecting this response because: This is being handled the wrong wayWhy can't the doors and panels be replaced? We have used from day one the product that Lowest recommended to use, which is where we purchased the productsIf this a stainless steel specific cleaner sold at Lowes then why would it damage the panels? It sounds like you are saying that using this recommended product from Lowe's it has damaged the stainless steel and discolored them and created small rust spotsWe have switched to using *** ***'s Friend but still do not notice any differenceThere is still discoloration and rust on unitWhy would you sell a product that would get discolored by using a stainless steel cleaner that is sold by one of your dealers? Also, where in the owner's manual does it say that if you do not use *** ***'s Friend it will damage the stainless steel? If it can't be exchanged can you at least please replace the parts? We were never told to use *** ***'s Friend until we called Samsung's customer serviceI would like for you to send a technician out and reevaluate the issue, there is something wrong with these stainless steel panelsI spoke to a manager at the Lowe's in Orlando, Fl where I bought the Samsung kitchen set and they said that it definitely is a manufacturer's defect and the panels should not have this type of issueI take extreme good care of everything I own including all of my Samsung appliances and tv'sIt is embarrassing to have company over to my house and they notice how bad the stainless steel looksI have told everyone that has seen them about my experience and they can't believe itAfter having spent so much money, and having bought the higher end Samsung models I can't believe I am having this experienceThis is really stressing me out, and I feel like shipping these appliances to your office and just getting rid of them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The TV panel was replaced which solved the issue relating to thatHowever, once the panel was replaced a new audio issue occurred where the audio sync was offThe business has agreed to a full refund of my money, and has stated that I will be provided instructions regarding the disbursement of said refund within seven business daysI am still pending the refund at this timeI will not consider this matter closed until I have received the refund
Regards,
*** ***