Samsung Electronics America Inc.

Thank you for contacting Samsung Electronics America, Office of the PresidentWe appreciate the opportunity to respond to your concernsSamsung believes in building quality products and we
apologize that all of your expectations have not been metWe value our relationship and are committed to providing the highest level of service simply because our customers deserve itThe feedback you provided is vital to Samsung and our commitment and dedication to our products and servicesWe will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. We have forward your complaint to the proper department as this is an India not a US complaint.Please contact us if you should have any other concerns you would like to bring to our attentionBest regards, SEA CEO’s Office

Samsung has contacted the customer regarding their tabletThe customer has been set up for an exchange under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung
at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Thank you for your inquiryIf liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases
will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. As a one-time courtesy Samsung will authorize the free of charge repair of the SM-Gdevice. A new Service Ticket has been created for this repair, # 4129028037, and a UPS E-label has been emailed to *** for return of the product. Upon receipt of the device repair service will be provided and the product will be returned.Thank you

Complaint: ***
I am rejecting this response because:My original issue still is not addressed; the "repair" includes putting a sticker over my control panel thatnow shows bedding to be washed on delicate (An improper setting - NOT the same as when purchased)setting - nothing was done to restore it to be used as purchasedPlus I bought a matched set - with the sticker on the washer it will no longer have the same look as the dryer.If I wash bedding on the original setting as when purchased - their warning states the washer's top may suddenly detach from the machine causing serious injury So, summed up, to be safer I should use an improper setting for bedding ------ I do not see that as a repair
Regards,
*** ***

Samsung has contacted and have spoken with the customer and advised that the Blu-ray player needs to be submitted for repair under transaction # *** The customer states that he believes his wife has shipped in the Blu-ray in for repair on todayBut they did not want to they wanted
a refund so that they were not Samsung customers any longerHe states that they have sent in the Blu-ray previously and it was not repaired beforeI educated that if the blu-ray is not repaired this time they can contact Samsung back for further assistanceI explained that the unit has to go to service due to the warranty is a service warranty the customer to address their concerns regarding their dishwasher We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding his concerns about his refundThe refund has been submitted and approved for the amount that Mr*** paid for the
refrigerator($1779.99)At this time there are no additional monies that the customer will receiveMr*** will receive what he paid for the unit We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has contacted the customer regarding their MonitorThe customer has been submitted for an exchange under transaction * *** We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at
*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted Mr*** regarding his concerns with his television. The following email was sent to the customer. Thank you for contacting Samsung Electronics, Office of the President, we appreciate the opportunity to respond to your concernsFeedback is always appreciated
Samsung has a reputation for building quality products and makes every effort to meet all customer expectationsWe apologize that your UN40J520DAFXZA has not met yoursResearch shows this unit’s original month warranty expired 12/01/based on the information currently on fileUnfortunately, due to the length of time the unit has been out of warranty, there are no accommodations availableWe show the remote control has been delivered to youIf you need further assistance, please feel free to contact me. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

I submitted the receipt to Samsung last week. The services were provided by the company that they assigned me. The first repair was the memory board. The second repair was the damper. If I get the pump repaired this will be my third repairAt what point do you consider a washing machine defective. repairs in one year seems to be defective.Spending 1/of the unit cost in repairs when the machine is just than years old (and was years old exactly when it started breaking)- seems like a defect

Samsung has reviewed Ms*** claim in regards to her phone. Our system shows the agent who handled Ms*** claim spoke with her on 6/05/and advised that she sends the device to the repair center so they could evaluate if it was physically damaged or a defective. Ms
*** told the agent that she refuses to send in the device to be evaluated and stated that she wants new phone or a refund. Samsung warranty is for service and Ms*** option at this time is for service on the device. If Ms*** would like to proceed with service, please have her contact the agent for further assistance. Other than the aforementioned, no accommodations will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted Mrs*** regarding her concerns with her washer. We understand and apologize for any issues you have concerning your repair. At this time the options for the recalled washers are repair or rebate and Mrs*** chose the repair so unfortunately she is not
eligible for another accommodation at this time. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There has been no offer of restitution After multiple attempts to repair the phone with the manufacturer, I gave up and had it repaired locally, so your offer to evaluate and repair/replace it is nothingThe phone was needed in order to communicate with my teenage son, so I couldn't wait forever for you to decided to help meThe repairs cost $I lost a month of usage, costing $I am asking Samsung to refund the amount of $I have also forwarded the issue to the Texas Attorney General office for Consumer ProtectionIt is advertising to claim that a phone is shock resistant and can withstand a fall from feet onto a flat surface with it cannotThe technician who repaired the phone explained to me that it has the exact same glass screen that all Galaxy phones haveThe only thing the Galaxy Active has is a bit of extra protection on the sides of the phone--this does not in any way prevent the screen from being damagedIt does, however, make it more difficult and expensive to repairNone of this is apparent from the advertising which makes the phone sound like it comes in a self protective case"Shock resistant,"ready for life's accidents," "built for an active lifestyle," "military specifications," "rugged," etc
I understand that you have the exception that you won't honor the warranty if there is external damageIf that is the case, you should not be advertising the product as being so sturdy that consumers underestimate the need to protect it
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have contacted prize logic numerous times everytime to see their pre recorded replyI want them to call me on my cellphone to let me know what's going on
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her dishwasher. Our system shows the agent handling the claim spoke with her on 5/03/and offered to have the unit exchanged through The *** *** which she accepted. The agent submitted an exchange request; reference
Txt# *** for the unit. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorAfter reviewing our customer service records and emails, we do show a total of from the refund representative, and from our systememails sent from this same representative were
sent on 07/with the correct four hundred dollar amount, and by mistake she sent the email you have forwarded below on 07/The system emails show the correct amount, displaying the four hundred amount, as wellAfter reviewing the calls, the four hundred amount was quoted as wellWe have offered the customer to compensate an additional $568.54, which would total $1,dollars for this refrigerator altogetherUnfortunately, we cannot do the amount as the product is years of age, making it years outside of the written warranty agreementThe customer has accepted our refund offer and we have proceeded accordingly by setting up the refundWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. We certainly understand your distress regarding the functionality of your handset and apologize for any ongoing issues you may have experienced We would also like to confirm that
if the unit has experienced damage or is out of warranty by date (it was purchased more than one year ago) a standard charge will apply for the repairs to your handsetThe standard rate of $will cover the evaluation as well as the repairs needed for your product as long as there is no additional physical damage to the product which may require an additional charge. Should additional damage be found you would be contacted for payment, or to determine whether you wish to have the handset returned without repair. In this particular case, your handset it question SPH-L900/ HEX # 99***has been determined to be out of warranty by date and will require a payment in order for Samsung to provide repair. Unfortunately, we cannot honor the request of a replacement. If you wish to proceed with repair service please contact Samsung Customer Support at ###-###-#### and a live agent will be available to assist you with processing your new Service TicketIf you are in need of a device during this time we would have to suggest contacting your carrier for possible loaner availability, or requesting one from a friend or family member. Unfortunately, Samsung does not offer loaner devices for use during repair. We do apologize for any inconvenience this may case

I do appreciate Samsung's positionI believe you should have handled it quicker to begin with Also my tracking the progress isn't working I hope to get it back soon.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
As you knew that I called Samsung customer service so many timesWhat did they help me? Nothing…..Currently, I am living with dirty house and I got problem with my health. I got an asthma, and I told Samsung that I need to pay someone to clean my house every two week and Samsung reimburse or refund it for meBut they did not agree itI told Samsung that I have to prosecute to Samsung with The Supreme Court of The United States about this issue, my money, my health, and my times over months on August 1st, 2016 If I do not get my Vacuum back on July 29,
Regards,
***

Samsung has contacted the customer to address their concerns regarding their Samsung refrigeratorAfter research with our product support team, the issue described is not related to the refrigeratorOur product support team advised the issue stems from the water line and water source itself
With this being said, the issue described does not warrant a replacement or refund of the product, as the unit is functioning properlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you