Samsung Electronics America Inc.

Samsung has contacted the customer regarding their dryerThe customer is being set up for a refund under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at
###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I can confirm that Samsung has offered me a refund on my TVAs soon as the refund process is completed, I'll consider this case resolvedSamsung handled this case incredibly well and I'm very much appreciative of their attentiveness and care in this matter!

Samsung has reviewed *** *** complaint in regards to being charged $for the Trapromotion. E-Commerce has advised that the below email was sent on 2/14/regarding the travalue adjustment chargeHello *** I am happy to inform you that I was able to get a
one-time exception approval from upper management regarding the chargeback for your tradeviceThe refund for $will reflect on your account within 3-business daysI apologize for the inconvenience this experience caused youIf you have any questions or concerns please do not hesitate to email me back.Thank you,ChrisThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

According to our files, Samsung has contacted the customer regarding the customer’s unit model # ***We apologize for any inconveniences related to the repair services provided by the *** *** *** ***We have reached out to them and they indicate the television/bar issue was resolved
on November 20, We have asked the customer to confirm this information and if *** *** has been able to resolve his concerns? Currently, we are waiting for a reply back from the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because it still does not meet reasonable recall accommodations
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Samsung has reviewed Dr*** complaint in regards to his recalled washer. Our system shows the agent who handled the claim submitted a buyback refund request in the amount of $853.29; reference Txt# *** for the unit. The refund was approved and a Refund/Compensation payment
method website link e-mail requesting Dr*** preferred payment method was sent on 10/02/to the email on file. A Response Required for Refund Process e-mail with the acceptance document attached, along with instructions that are required to proceed with the refund was sent as well Please have Dr*** send in the acceptance documents (if he hasn’t already) at his earliest convenience in order for the Refunds Deptto process the refund in a timely manner Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** complaint in regards to repair charges and his Samsung.com order he returned. Our system shows that E-Commerce is processing a refund for the Samsung.com order and they will follow up with Mr*** to update him on the status. In regards to
the “double” charge Mr*** saw on his credit card, the agent who handled to claim verified with the ASC about the charge(s). The agent was informed that Mr*** would have seen a HOLD charge for $and once the repair was completed, he would then see the actual charge of $as payment for the repair. The agent also sent Mr *** an email today, 10/17/to informing him of what the ASC stated regarding the repair charge(s). Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Upon further review of the customer’s file, the customer has Samsung Protection PlusThe customer should contact Protection Plus to provide accommodations under her contractUnfortunately, no accommodations will be madeWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we informed the customer of how our Samsung.com website works and
apologized for the inconvenienceThe customer’s order has been delivered on 12/10/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Complaint: ***
I am rejecting this response because: I am not stating the the phone was not dropped it water at no point was I saying the phone was in perfect condition They need to get the facts straight The merchant (scam artists in question) have me admitting on a recorded line on several phone calls the 1st me saying I don't know if it works and I did not authorize repair the 2nd calling em back and saying it did work but not as it did before can they still fix it and the last me telling them that upon receipt of the phone back after the merchant messed w it the phone did not work at all anymore I am OK if the merchant is unable to assist if they think it has been tampered w fine whatever The only person that had the phone since the phone fell in water was them again told em that on a recorded line I sent them a working phone but not perfect they sent back one that was broken beyond repair and did not workIf they had sent it back in the same condition we would not be having this disagreement They need to take ownership of the mistakes their advisor made by breaking the phone beyond repair.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
the TV was under Samsung Warranty at the time, Samsung never did anything to fix it, ever when it needed to be replace, How can they just say it relovse when they did nothing but DENIAL the replacement in the first place.Now is that the way a company treat it customer by DENIAL to replace the TV or anything when it under the company warranty, all Samsung wants is to close this complaint with out taking and response to the matter. Will that to bad when you don't honor your only wattanty
Regards,
*** ***

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe do sincerely apologize for this unfortunate situation but our response will not be modifiedOn the same specs sheet (pg2) that the customer provided we do state that “design, specifications and color are subject to change without notice.” For your reference, please see attached within the yellow highlighted portionWith this being said, we will not be able to honor the customer’s requests for compensationWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at 888-*** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:
My issues is not regarding what the warranty period was Initially, I was told by an official Samsung representative that my unit was under warranty I also have confirmation in writing from said representative I have fully come to understand that my device was not under warranty, but at the time is was wrongly informed I was caused to waste time by sending my unit in and having to deal with numerous requests for additional information from Samsung I should have been informed right off the bat that my unit was not in warranty I am no longer requesting that my device be repaired, but I am requesting compensation for my time being wasted This issues should have never happened
Regards,
*** ***

Complaint: ***
I am rejecting this response because: both technicians that came to view the picture from the TV found the images to be affected by the bad panelthe request was once again denied and I was told that now my TV is out of warranty and they're unable to help me unless I paid out of pocketI have a feeling that this is what it was leading to the entire timeTheir need to follow through with their warranty seems to be of so little importance that they're willing to drag out a repair for ALMOST HALF a year.
Regards,
*** ***

Samsung has reviewed Mrs*** complaint in regards to her range. Our system shows a service request; reference Txt# *** was submitted for repair which was completed on 8/16/on the unit. Thank you for being a valued Samsung customer, we apologize for any inconveniences
you may have experienced with this case

Upon further review of the customer’s file, the customer has been informed correctly and was explained in order to receive an exchange (replacement); she would have to hold onto the defective TelevisionThe customer has disposed of the television, voiding out the agreementThe $is due to the OOW not for the television exchangeWithout the Television in the customer’s possession, there will be no accommodationsWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has attempted to contact the customer at ###-###-#### to address their concerns regarding their dishwasherUnfortunately we have not heard back from the
customer. Please have the customer contact us at *** so that we may assist. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

As per Samsung E-commerce FedEx advised that they would hold the package for the customer and request re-route since the numbers were transposed, but they sent it back to the fulfillment center without requesting the address fix. Normally, e-commerce is not able to change addresses on
orders, but since the number were transposed they are able to make the changeMs*** will be contacted to set up a new order for the price that she paid on the original order. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday.Thank you

Samsung has reviewed Mrs*** claim in regards to her washer. Upon further review, Samsung will not be able to offer a full refund for her washerThere are only two options for the Recall; FOC (Free of Charge) repair with a one-year extension or the rebate with installation and/or removal fees reimbursed. The agent handling her claim called her again on 3/13/and left another voice message requesting to return the call If Mrs*** should decide to choose one of the rebate options, she may contact the agent directly or send them an email to *** for further assistance. No further accommodations will be made for this claim other than the aforementioned. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you Tell us why here