Samsung Electronics America Inc.

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. In order for Samsung to provide resolution we will require the handset be returned to the Samsung Repair Center. As the manufacturer our obligation is to repair the unit, but we must
be able to determine root cause for the issueUnfortunately, Samsung does not have a set limit on the repair attempts required to resolve an issue. Samsung will attempt repair until all repair options have been exhausted, unfortunately we do not provide immediate replacement service. Please return your handset using the UPS E-label emailed to you on 6/20/(Service Ticket # 4***) a request to expedite repair service upon receipt of your device has been requested so that we may alleviate some of the turnaround time. We do apologize for any inconvenience this may cause

Samsung has reviewed Ms***’ claim in regards to her phone. Our system shows the agent who handled the claim spoke with Ms*** on 6/01/and advised her that there are no defects on this particular device. Ms*** mentioned to the agent that she took the unit to an
outside source and they could not figure out what was wrong with the unit Unfortunately, this voided any offer that could have been offered from Samsung. The agent offered Ms*** OOW (Out of warranty) service which would be at her expense however she declined the offer. No accommodations can be made for this claim at this time. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung tries to accommodate our customers with a resolution to the best of our ability on a case by case review. However in Mr*** case, he was not only provided with the terms and conditions of the promotion (see previous response) but was also advised that the notifications on app for the promotion indicated that the card would be expiring. In addition, Samsung Pay has already advised that they cannot renew the balance on an expired card. When the card expires, the funds are returned to the banking partner that provides us with the card feature Regrettably, the resolution Samsung previously provided remains the same. No accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** complaint in regards to his television. Our system shows the agent who handled the complaint submitted a service request; reference Txt# *** on 9/12/for the unit. An ASC agent has been in contact with Mr** to schedule the
repair. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because:
Hi Samsung,You replied with the same response as the first request. I will reply with the same response also. Will you actually respond and assign a ticket number or continue to play games?Complaint: *** I am rejecting this response because:As requested in the Business Response, the dishwasher model and serial number are provided below. The operator did not offer a ticket number. She maintained that an appliance repair company would have to call Samsung to inform them of the control board failureI have also attached the receipt from the appliance repair company that indicated it was a control problem.I have also attached a picture of the broken tabs on the upper rack. Searching online shows this is a common problem with the broken tabs getting stuck in the pump. I suspect this is what shorted out the control board. Model: DMT800RHSSerial: *** Regards, *** ***
Regards,
*** ***

Unfortunately, there was a pricing error on Samsung.com, occurring for much of the day on Sunday, May 15. The price of the *** television was incorrectly displayed at $100, when the correct price was $799.99. We regret and apologize for this error; unfortunately, we
are not able to process the order you placed at the $price. We would, however, like to give you a $eCertificate good toward your next purchase on Samsung.com
When you submitted the order on Samsung.com you agreed to our Terms of Sale which states
In the terms of sale section it states: Prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total priceYou are responsible for any shipping and handling charges and state and local sales or use taxes that may apply to your orderIf the price of a Product is obviously incorrect, regardless of whether it is an error in a price posted on the DR Commerce Solution or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid, regardless of how the error occurred"
We at Samsung appreciate your business, and we sincerely hope that this situation doesn’t deter you from continuing to purchase products of the Samsung brand
Again, we sincerely apologize for the incorrect information posted on our website

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows the agent who handled the claim submitted a refund request in the amount of $693.36; reference Txt# *** under Mr*** *** name on 8/17/for approval for the unit. Once the
refund has been approved, Mr*** will receive an email with the acceptance document along with further instructions on how to proceed with the claim. Mr*** was advised that product is under review and to hold onto unit until receiving these instructions to avoid any delays in the refund/claim process. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Please contact Advanced Technical Support at *** for further assistance with this matter.Thank you

Samsung has contacted the customer regarding their TelevisionThe customer has been sent the one connect box and has been delivered under transaction * ***
face="Calibri"> We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung notebook We have advised to the customer that our limited manufacturer’s warranty is for service and added that the serial number for the unit didn’t come up in the system and perhaps the issue was reported
under another nameWe additionally advised that if further research indicates contact was made within the day return policy we are happy to look into alternative options otherwise at this time the customer will need to move forward with service as the warranty honorsThe customer indicated that he will resend the serial number and currently we are waiting for this information We apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to his Galaxy Note Battery. Our system shows the agent who handled the claim spoke with Mr*** on 7/20/and advised him that based on the information he provided, Samsung will not be able to provide him FOC battery due to his device
being out of warranty. Mr*** told the agent that he felt that he should not have to pay for the battery. The agent informed Mr*** on his manufacturer’s warranty and offered him OOW (out of warranty) services which he declined Mr*** called the agent back and asked about the OOW repair process. The agent advised Mr*** on the process and he told the agent that he would have to think about it since he would have to find a loaner device while his unit is being repaired The agent advised Mr*** to contact Samsung customer service once he is ready for OOW service and any agent would be able to assist further in setting up the OOW repair. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Upon receipt of Ms***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have confirmed with Ms*** that we will be refunding her $The refund acceptance form has been receipt from Ms*** with her acceptance and the refund was released on 7/9/We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***5. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. E-Commerce has advised that the case has been escalated to upper management for further assistance. Once upper management has reviewed the case, Mr*** will be notified via email by an E-Commerce
agent on the resolution. E-Commerce sincerely apologizes for the delay and is working diligently on trying to resolve the case. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claimWe sincerely apologize for the ongoing trouble encountered the regard to repair of your device
"line-height: 1em;">A request to expedite shipment of the SIM Card Tray has been madeThanks

Samsung has contacted the customer to address their concerns regarding their Samsung light bulbWe have offered to reimburse the customer for the light bulbThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this
case For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because:
A dishwasher that is less than months old should notbe rusting unless there was a defect already present. You sent out a tech to determine if the rust was caused by me and he told me that there was no way for him to determine that. You lied and you refuse to stand behind your product when common sense would tell you that there is something wrong with it. I only asked fornthe defect to be fixed n9t a whole new machine. Personally as a long time customer of Samsung having purchased and owned a variety of products I don't think this is too much to ask
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
After review of your previous Service Ticket we have found the product was returned unrepaired because the phone was "Rooted." This means an attempt to download third party software to the
device was made. Products received in this condition are returned without repair because Samsung cannot account for the type of software that was downloaded and what outcome repairs to the device may cause
Please also note software updates for phones using the Android operating system are produced by *** and distributed by the service provider, such as *** ***, *** or ***
At this time Samsung has created a courtesy ticket to have the phone returned for repair of the software issuePlease use the *** E-label emailed to you for shipment purposesBe sure to check your Spam/Junk folder if the email is not located in your Inbox
Upon return of the device to Samsung's Repair Facility service will be rendered accordingly
Thank you

Samsung e-commerce has contacted the customers that may have made an order of the televisions that had the incorrect price. The pricing was incorrect on the website, and
it was corrected. Any orders that could be caught before shipment were caught, and cancelledPlease note that our terms and conditions clearly state that we are not responsible for errors in pricing. Samsung will not be honoring this offer. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case# ***0. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.If there is a claim the unit was returned in poor condition, different from how shipped to Samsung, Samsung would require the unit be returned for additional inspection. Unfortunately, a resolution
cannot be made without additional evaluation.A UPS Premailer (empty box) will be delivered to your home on Monday, for retrieval of the unitOnce received Samsung will make a determination regarding the device

Complaint: ***
I am rejecting this response because it is non-sensical, unaccomodating and unreasonable Samsung had attempted to repair the phone on numerous occasionsThose repairs proved unsuccessful despite the length of time that I was left without a phone Samsung's position has flip flopped throughout this processIt first claimed that the screen is not covered and nothing could be done, to which I correctly responded that this did not make sense since it was Samsung who replaced that screen, the phone is still under warranty, and despite numerous attempts is unrepairableAdditionally, I pointed our that its vendor, on a recorded line, stated several times that the phone warranty was a "service warranty" and thus Samsung could attempt to repair it endless times no matter if the repairs fail, despite this being in potential violation of its vendor policy and lawNow it takes a different position that is still not viable: the screen is covered but send back the inherently defective and unrepairable phone unless times for "repairs" Enough is enough A quick search online will reveal that I'm certainly not the first customer that is experiencing this company's disregard for its customers' rights When the phone is unrepairable it must replace that phone, period.
Regards,
***