Samsung Electronics America Inc.

Samsung has further reviewed Mr*** claim in regards to his refunds. Our system shows both refunds in the amount of $867.71; reference Txt# *** and in the amount of $867.71; reference # *** were approved today, 5/01/to be issued on 5/02/for the units. Please allow for 7-business days after the checks have been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Under the Coverage Section of the Samsung Standard Limited Warranty it clearly states your product must be returned to Samsung in order to receive warranty serviceSamsung's obligation as the manufacturer is
to provide repair, we do not provide advanced replacementsA new service repair ticket was created during the call placed to Samsung on 8/17/16.Replacement requests would need to be fulfilled by the carrier if insurance was purchased, or through Samsung Protection Plus if this service was purchased prior to the damage which has occurred.If you wish to receive repair please ship the phone using the *** E-label already providedSamsung would not be able to warrant replacement of the device.Thank you

Samsung has contacted Technical Support regarding the customer’s concernsAs per Technical Support,Arial","sans-serif"">the customer was not with the unit and will be out of town until August 10thThe customer requested a call back on that dateWe will follow up and provide a updateThe new ticket number is ***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have advised to the customer that our research shows that this unit’s original month limited manufacturer’s warranty expired approx11/Unfortunately, due to the length of time
the unit has been out of warranty, there are no accommodations availableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

According to our files, Samsung has contacted the customer regarding the customer’s unit model # UN55FH6030FXZASamsung has resolved MrDelligatti’s concerns by contacting him and providing an exchange, which was completed on 12/4/We apologize for any inconveniences and delays the
customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # 4***Thank you

Samsung has contacted the customer regarding their televisionThe customer has been set up for a free of charge repair under transaction #
face="Calibri"> ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Samsung has reviewed Mr*** complaint in regards to a $refund for the Trapromotion. E-Commerce has advised that after further review of the claim, Mr*** request for a $refund (see Terms and conditions below) cannot be granted. Mr
*** received his device on 6/16/17, however he did not make any contact with E-Commerce until 7/25/which puts him over the days from the day he received the new device. Terms and conditions of the promotion: "Your TraDevice must be returned within fifteen (15) days after the date you receive your New Samsung Device under the TraProgram." E-Commerce has emailed Mr*** informing him of this as well. Base on this information, regrettably no accommodations can be made for this claim. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Complaint: ***
I am rejecting this response because: There has been no offer of restitution After multiple attempts to repair the phone with the manufacturer, I gave up and had it repaired locally, so your offer to evaluate and repair/replace it is nothingThe phone was needed in order to communicate with my teenage son, so I couldn't wait forever for you to decided to help meThe repairs cost $I lost a month of usage, costing $I am asking Samsung to refund the amount of $285.I have also forwarded the issue to the Texas Attorney General office for Consumer ProtectionIt is advertising to claim that a phone is shock resistant and can withstand a fall from feet onto a flat surface with it cannotThe technician who repaired the phone explained to me that it has the exact same glass screen that all Galaxy phones haveThe only thing the Galaxy Active has is a bit of extra protection on the sides of the phone--this does not in any way prevent the screen from being damagedIt does, however, make it more difficult and expensive to repairNone of this is apparent from the advertising which makes the phone sound like it comes in a self protective case"Shock resistant,"ready for life's accidents," "built for an active lifestyle," "military specifications," "rugged," etc. I understand that you have the exception that you won't honor the warranty if there is external damageIf that is the case, you should not be advertising the product as being so sturdy that consumers underestimate the need to protect it
Regards,
*** ***

Samsung has contacted E-Commerce regarding the customer’s concernsAs per E-Commerce, we could not access the customer’s order with the information providedWe have emailed the customer to retrieve the order number for further assistanceWe apologize for any inconveniences and delays the
customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through FridayThank you

Upon further review of Mr*** concerns. Mr*** was advised yearly energy costs depends on your utility rates and usageAgain, based on what you are stating, the information listed on the unit is correct and not false/misleadingRegrettably I will not be able to assist with your request of replacing the TV with a similar or greater size. We apologize for any inconvenience and delays the customer experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to claim#***Thank you

Samsung Product Liability department has contacted Mrs*** regarding her concerns with her washing machineMrs*** did not experience
the separation issue with her unit, however the unit vibrated and started leaking from the back. Mrs*** has been advised to send in bill of sale so that Samsung may proceed with a full refund for her unit. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Upon further review of Mr***’s claim, our system shows that the agent who handled his claim called him back on 6/05/to advise him that an infestation can be one or more insects. Mr*** stated he was told by other agents he spoke with that the unit was deemed physically damaged. The agent apologized to Mr*** for the misinformation and advised that it is an infestation which voided Samsung’s repair warranty. Mr*** told the agent he now understood and ended the call. No accommodations will be made for this claimWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their RefrigeratorThe customer has been set up with an appointment for the Technician on 04/04/2016.We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact
Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case #***Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung OvenAs an accommodation, we have offered the customer a free of charge repair accommodationThe customer has accepted our offer and we have set up a service repair request on his behalfWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: this is a product to be use to cook and they are treating it like I never care or clean my stove, what kind of good quality stove is a Samsung brand when they expect you to keep it as if you are never supposed to use itBecause of its durability is why we chose it, and hearing that we cause this after year if purchase is unacceptableLike I said before this is not the first time I own a glass top stove, but is the last time I will ever buy a Samsung brand stove or any products they may sell if I can help it.
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to her lost phone/UPS claim Our system shows a compensation request in the amount of $199.99; reference Txt# *** was submitted on 7/27/for the UPS claim/lost device. A Compensation ReqSubmitted email was sent to
Ms*** email on file today 8/08/17, notifying her that the refund has been submitted for approval. Ms*** will receive a Compensation ReqApproved e-mail notifying her that the refund has been approved and a Compensation ReqProcessing e-mail notifying her that the check is being processed to be issued in the system. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his Samsung.com order. Our system shows a refund in the amount of $641.25; reference Refund # *** was issued for the order Please allow 3-business days for the funds to reflect in the accountThank you for
being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
As it has been advised per warranty, Samsung requires the original product be returned for evaluation purposes before replacement can be warranted
As a one-time courtesy
Samsung will authorize the advanced replacement of your battery. Upon receipt please return the original battery using the UPS E-label already emailed to you
For additional concerns please contact Samsung Customer Support directly at ###-###-####
Thank you

Complaint: ***
I am rejecting this response because: I spoke with Amber yesterday on the phone ( a rep from Samsung)She told me what she told you however I told her that I did not recall Whitney instructing me to hold onto the unit for a "Buy Back Program"I asked to hear the tape and she said she was unable to do thatI told her that based on everything I have been through with this company- you really expect me to take your word for anythingShe said she would talk to her technical department and get back to me- which she never didThese people lie and lead you down a road thinking you will be getting a refund only to come up with all of these loopholes and fraudulent statementsIf the rep (Whitney) did state that in our conversation on 11/and it can be verified by me - with a taped recording and the Revdex.com- I will accept their decisionHowever if they cannot prove it- I want my refund PLEASE!
Regards,
Tammy ***

Samsung has contacted the customer to address their concerns regarding their Samsung DryerWe have advised to the customer that our research shows this unit’s original month manufacturer’s warranty expired approximately in 03/based on the information currently on fileWe understand
that the customer has been advised there are no accommodations available for this unit although this is accurate we have offered an exception in this caseSamsung is offering a one-time out of warranty part(s) accommodation leaving the customer responsible for any associated trip or labor feesThe customer has accepted our offer and we have processed a repair service requestWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you