Samsung Electronics America Inc.

Thank you for your correspondenceWe certainly understand your distress regarding the functionality of your handset and apologize for any ongoing issues you may have experienced
Your inquiry has been received by Samsung Office of the President and we will have to evaluate your product and determine the appropriate resolution to this issue
Please provide your physical address for prepaid mailer serviceA prepaid mailer will be shipped to your address for you to return your product
Once your product is received, an appropriate resolution will be made
Thank you,
Office of the President

Samsung telecommunications division has contacted the customer regarding his concerns with his device. Mr*** did not use the label
provided to ship the device and is not able to provide tracking information that he use to send the device to VZWAt this time there will be no accommodations. We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim # ***. Thank you

Complaint: ***
I am rejecting this response because: No one informed me it would be sentIn addition I was told it was labeled as back ordered with no idea if it would ever be in stock againSo I still have an item that I not only pre-ordered and payed for, but have no idea if or when I might receive itWe are past months of me waiting with no real effort provided by Samsung to correct the issueThey also told me that I was past the return point of returning the whole orderThe only reason I'm past the return point is because I was lied to on multiple occasions that I would get my entire order Every time I called I was told I had to wait anywhere from 7-business days for an updateAt this point I just want to return everything for a full refundSamsung should be ashamed
Regards,
*** ***

Samsung has contacted the customer regarding their RefrigeratorSamsung’s warranty does not cover food spoilageThe customer was offered $food compensation but the customer denied the offerWe apologize for any inconveniences and delays the customer may have experienced with this case.
For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you

We certainly understand your concern regarding this matterThank you cooperating with Samsung
">Samsung offers free of charge evaluation warranty repair or replacement contingent upon the technician’s discretionSamsung will provide free of charge shipping in order to retrieve your device for analysis.Please consider our warranty offer for immediate serviceTo proceed with evaluation please contact us with physical address (Nbox) at ***

Samsung has attempted to contact the customer regarding their dishwasherUnforunately, the customer has not been available and we have not received a response backPlease have the customer contact us at *** so that we may assistWe apologize for any inconveniences and
delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has received the customer’s inquiryThis information has been provided to the Samsung e-commerce team who is working to resolve the issueOnce a resolution has been obtained, the customer will be contacted, and the situation will be resolved accordingly
Best Regards, Samsung Electronics America

We appreciate your correspondence and allowing Samsung the opportunity to review your claim
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Our records show the unit has completed repair, and shipped out 10/6/for return delivery via UPS tracking #: ***. Per www.ups.com the package is scheduled for delivery 10/7/
Thank you
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Samsung has contacted the customer to address their concerns regarding their Samsung camera and are currently waiting for a replyWe have reviewed the customer’s history and there are currently no previous service transactions on fileAt this time, what we can offer is a one-time parts and labor
accommodation if repaired through an authorized Samsung service providerWe understand that the customer have requested an exchange of the camera; however, we will not be able to accommodate the request at this timeSamsung’s limited one-year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costThe customer has accepted our proposed resolutionWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Our files indicate that the customer’s request regarding model # SCX-3405FW/XAA has been reviewed an additional time per customer rebuttal requestSamsung advised to the customer that as per our warranty terms the unit would need to be sent in for service to determine issueOnce the assigned service center received the item it was determined with thorough testing that no defect was found and that the fax works as normalUnfortunately, since unit is working we are unable to meet the customer’s request for a replacementWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***7. Thank you

Upon receipt of *** ***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional time*** *** has received and signed the refund acceptance forms which were received on 11/5/The refund has since been approved and posted on 11/6/*** *** should receive her refund in 1-business daysWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has reviewed Mrs*** claim in regards to her washer. Our system shows a refund request in the amount of $674.10; reference Txt# *** was submitted for the unit. On 4/27/a Response Required for Refund Process e-mail was sent to Mrs*** with
the acceptance document attached. Once Mrs*** sends in the acceptance document, the Refund Deptwill be able to proceed with the refund. Please have Mrs*** send in the acceptance document at her earliest convenience. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Upon receipt of Mr***’s Revdex.com rebuttal, we reviewed the customer’s file and request an additional timeWe have confirmed with our product support team and other internal resources that unfortunately the Canadian tablet is not serviceable in the USAdditionally, the Canadian model purchase does not have an international warrantyWe do sincerely apologize for this unfortunate situation but our original response will not be modifiedWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung washerWe have reviewed the customer’s service history and spoke with the service centerWe have advised to the customer that an appointment is scheduled for May 30, and an additional part has been
ordered to complete the repairWe understand that the customer has requested an exchange of the washer; however, at this time we will not be able to accommodate their request at this timeSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any costWe will follow the customer’s repair to ensure that the repair is completeThe customer stated that she is aware of the scheduled repairWe advised that if the repair is not successfully completed on May 30th that she can contact Samsung back directlyWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a refund under transaction #
face="Calibri"> ***The customer was sent the refund process to their email address on 12/9/We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

Upon further review, the customer has been approved for the rebate and Prizelogic will contact the customerWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Samsung has contacted the customer to address their concerns regarding their Samsung RefrigeratorThe customer’s file history has been reviewed and we understand their request is for replacement shelves in the refrigerator compartment due to cracks in the binsWith all due respect, Samsung
will not be able to honor the customer’s requestPlease understand the damage that has been described is not of any mechanical defect with the unitDocumented research shows that cracks on the shelves are considered a cosmetic/physical damage issueAs you aware, our limited manufacturer’s warranty does not cover damage therefore any repair needs are the responsibility of the ownerAgain, we are very sorry for the inconvenience but Samsung will not be able to assistIf the customer would like to move forward with replacing the shelves she may purchase them from www.samsungparts.comWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. In order for Samsung to provide assistance we would require the handset be shipped to the Samsung Repair Center for evaluation. If liquid damage is found during evaluation this may indicate the
phone was not properly sealed when in contact with liquid, or the liquid contact was too severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time. In these circumstances, due to Samsung's policy concerning repair, it is no longer feasible to attempt to repair the phone because the cost associated may in most cases cost more than the actual value of the unit; consequently, the phones received in this condition into our North Texas repair facilities are shipped back to the customer unrepaired. Samsung cannot assist in the refund of your product, however, if you would like to send in your handset for evaluation please contact Samsung Customer Support at 1-888-987-and a live agent will be available to assist you. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim. Prize Logic has advised that you submitted the rebate on 7/16, which was approved on 7/20, and the rebate was shipped on 9/Within the 8-week window per the terms and conditions the
rebate check should be received For additional status concerns please visit http://helpdesk2.***.com/contactus.aspx?id=527 or contact Prize Logic at ###-###-#### Thank you

Samsung has contacted Mrs*** regarding her concerns with her refrigerator. The agent advised the customer of the exchange and also the refund process. The customer stated that she is going to reach out to *** and then follow up. We apologize again for any inconveniences and
delays the customer may have experienced with this caseThank you