Samsung Electronics America Inc. Reviews (11685)
View Photos
Samsung Electronics America Inc. Rating
Description: Electronic Equipment & Supplies - Wholesale & Manufacturers, Photographic Equipment & Supplies - Wholesale & Manufacturing, Television Sys & Equipment - Closed Circuit, Auto Dealers - New Cars, Electronic Equipment & Supplies - Dealers, Shavers - Electric, Television & Radio Parts - Retail, Computers Hardware, Software & Services, Electronic Equipment & Suppliers - Service & Repair, Fulfillment Services
Address: 85 Challenger Rd Fl 7, Ridgefield Park, New Jersey, United States, 07660
Phone: |
Show more...
|
Web: |
|
Add contact information for Samsung Electronics America Inc.
Add new contacts
ADVERTISEMENT
Complaint: ***
I am rejecting this response because: I have not received a call from youAlso the delays with my ability to wear my watch for months.
Regards,
*** ***
Upon further review of Mrs***’ concerns regarding her device. The refund has been submitted under transaction number ***. The refund is under the name *** *** and according to the file Mrs*** contacted Samsung on 02/17/to request the status and was advised that it has been submitted and she should please allow 7-business days for refund to be completed. We apologize again for any inconvenience and delays the customer may have experienced with this case. Thank you
Samsung has contacted Mr*** regarding his concerns with his television. Samsung has agreed to cover the parts for the repair as a courtesy in which Mr*** has accepted We apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case#***Thank you
Upon further review of Mr***’s claim, our system shows the agent handling the claim offered him an SRA (Store Return Authorization) accommodation to exchange the unit which he accepted. The agent submitted the exchange request; reference Txt# *** on 5/12/for approval. Once approved, Mr*** will receive an ExchReqSubmitted e-mail with further instructions on how to proceed with the exchange. Mr*** was advised to hold onto unit until receiving these instructions. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you
*** ***
I am rejecting this response because: Due to the manufacturers issues with the ice maker on this refrigerator we have had to have it replaced times at our expense as well as the inconvenience of being without an ice maker and the expense of buying ice This is very poor customer service and I will writing a review on the website of the refrigerator advising against purchase of this model This refrigerator is years old Very poor quality
Dear Mr***:Thank you for reaching out to us and we sincerely apologize that you have encountered an issue with your Gear We are looking into this right now and will reach out to you as soon as possible to coordinate a product return and replacementIf you have any questions in the
meantime please let us know.Sincerely,Samsung Office of the President
We are sorry to hear that you’re experiencing an issue with your Samsung Television. I know it is frustrating for any product to fail, whether in-or-out of warranty. We certainly never like to hear of any of our products failing at any ageWe certainly care about our customers and want
to make them happy as often as we can by providing accommodations as much as we can, where we can. Unfortunately, the Television Model is with old features that are no longer availableWe apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday.Thank you
Samsung has reviewed Mr*** claim in regards to his television. Our system shows the agent handling his claim spoke with him on 4/05/and advised that as a one-time courtesy, Samsung would cover the full cost of repair of the unit The agent submitted a repair request;
reference Txt# *** and advised Mr*** to allow 1-business days to be contacted by the ASC to schedule the repair. The agent also informed Mr*** that the unit will carry a warranty from the date of repair with the service center and that he can contact them directly for future repairs or contact 1800samsungWe apologize for any inconveniences and delays the customer may have experienced with this caseThank you
Samsung has contacted the customer regarding their concerns with their refrigerator. The customer has been approved for an exchange or refund and will be contacted
by the exchange and refund departmentMr*** may also reach out to *** and provide a copy of the bill of sale that was requested We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***.Thank you
Complaint: ***
I am rejecting this response because: though the representative did call, she did not listen to anything I had to say and in the end did nothing. In fact Jasmin made things worse. She promised to expedite the request, but did not*** *** did not get the exchange information until today Apr which was the original date. Samsung did nothing
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have not received any email from Samsung to resolve this problem. They claim to have sent a settlement code via email on 6/22. As of this day, July 9th, no such email or any correspondence from Samsung has come to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: While Samsung is replacing my defective television and that is their responsibility to fulfill the warrantyIt is my desire that the exchange TV has the entire manufacturer warrantySamsung refused to accommodate that requestThey did however supply me with an additional three months of warrantyBecause they refused to back the exchange TV with the full warranty I am not satisfied with their response.
Regards,
*** ***
We regret to inform you that Samsung is unable to authorize any compensation request outside of refund/exchange of Note7, refund of Notespecific accessories, and up to $bill credit for consumers who made samsung.com direct purchases or are unable to complete these exchange/refund services via the original place of purchase.Thank you
According to our files, Samsung has contacted the customer regarding the customer’s unit model # RF260BEAESR/AACustomer has been advised that we will not be able to grant his request for additional compensation and that currently his case is in review process for accommodation for the unit due to
the product malfunctioning and being deemed unrepairableWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***Thank you
Samsung has reviewed Mr*** claim in regards to his refund. Our system shows the agent who handled the claim spoke with Mr*** on 5/25/and he informed them that his account had been refunded that morning. We apologize for any inconveniences and delays the customer may
have experienced with this case. Thank you
Samsung has contacted the customer to address their concerns regarding their Samsung television. We have secured a repair service for the customer for 4/10/We followed up with customer after repair and he advised to us that the assigned service center ordered parts on the same day
and would follow up with him to complete repairWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you
Upon further review of Mrs*** concerns with her tabS2. Mrs*** was offered an exchange on her unit for a new one for which we agreed. However unfortunately at this time we do not have *** in inventory and there is no model that is comparable. At this time Samsung would like to offer Mrs*** a full refund for her unit. Please email Alicia at *** and she will be happy to assist with starting the refund process. We apologize again for any inconveniences and delays the customer may have experienced with this caseThank you
Samsung has contacted the customer regarding their TelevisionThe unit has been deemed physical damage. Unfortunately, physical damage is not covered under our one-year limited manufacturer’s warranty and therefore all repair costs would be the customer’s responsibility. We
apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case * ***. Thank you
Samsung has reviewed Ms*** claim in regards to physical damage. Our system shows an agent contacted Ms*** on 3/20/and offered FOC (Free of Charge) evaluation for the device for any potential resolution with her claim. Ms*** requested a loaner device which
the agent extended the offered for loaner device with CC hold. Ms*** declined stating it’s her inconvenience so she’ll contact her lawyer and disconnected the call. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you
Samsung has reviewed Mr***’ claim in regards to his television. Our system shows the agent handling Mr***’ claim spoke with on 4/13/and advised him due the physical damage to the unit, the warranty was voided and he would be responsible for the repair charges. The lines in
the screen deemed the unit physically damaged which is not covered under Samsung’s warranty. The agent offered OOW (Out of Warranty) service which Mr*** declined. No accommodation will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you