Samsung Electronics America Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

I refuse the response from the company Their sales rep in the store dropped the phone on the floor several times to show the durability of the phone The phone isnt durable, it had a case on it, dropped from less than feet and is now cracked SAMSUNG should stand behind what the company sales rep are telling people., I want the resolution that I requested, I want the phone fixed for free, Samsung should extend that courtesy to me
Complaint: ***
I am rejecting this response because:
Regards,
T*** ***

Samsung has reviewed Mrs***’ claim in regards to her rebate. Our system shows the agent handling her claim contacted Mrs*** on 4/03/to inform her that they received her information and sent it to the Rebated Deptto be processed. The agent also informed her that if there are
any issues with the documentation that they would follwith her accordingly. Once the rebate has been processed and issued, please allow for 5-business days after the check has been mailed to receive it. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Complaint: ***
I am rejecting this response because: I have still not received the replacement coupon codeThis issue has been ongoing for monthsThis is the worst customer service I have experienced.
Regards,
*** ***

Samsung has reviewed Mr*** claim in regards to a refund for his refrigerator. Our system shows a refund check in the amount of $898.00; reference Txt# *** was issued on 6/20/for the unit. Please allow 7-business days after the check has been mailed to receive
it. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate the package delivered to Samsung 2/26/did not contain any contents (no phone inside)The proof of purchase submitted to Samsung was also invalid and for this reason replacement would be
denied.Thank you

I am rejecting this response because:
Samsung has completely missed the point of my complaint I appreciate that one out of three times wasn't charged to me however offering me the chance to pay for the current repairs is absurd I am very disappointed with the company's attempt "rectify" my issue I thank *** for his attempt to help me but this is not satisfactory! I will not be patroning this company and their terrible products in the future?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** but the matter will not be resolved until Samsung has made a determination as to what they will do that will be acceptableIn other words, their message said they are still working on it, which I appreciate your help on, but I still have no resolution
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their Samsung WasherWe have advised to the customer that currently she is set up for a repair service for 10/02/We explained that the only option we have available for her since her unit is out of warranty would be
to offer a pro-rated refund or to continue with the scheduled serviceWe additionally explained that if the unit cannot be fixed, her extended warranty will offer her an alternative optionThe customer advise that at this time she will continue with the repair with her home warranty and advised that if the repair doe not go as it should she will contact usWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***2. Thank you

Complaint: ***
I am rejecting this response because:I did not claim to receive Samsung VRI am eligible to receive Samsung SYou should ship me a SMy brother purchased Samsung Galaxy SEdge (the same model I purchased) using the same method (online purchase)When he claimed he received this message and Samsung Sinstead of VR"Samsung has contacted *** regarding their concernsAs per ***, the consumer’s location code on his receipt did not reflect a qualifying online or telesales purchaseWe have communicated with him and are currently escalating the shipment of an Sto the address that he verified via our customer supportWe apologize for any inconveniences and delays the customer may have experienced with this case For further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you"I am not pleased by anything else but Samsung Sbecause I am eligible to receive it
Regards,
*** ***

Samsung has contacted the customer regarding their dryerWe apologized for the refund delay on and advised the customer that she is in the final stages of the refund on 3/2/Customer would receive the check within a few daysUnfortunately, we do not offer additional compensation for laundry
fees. We apologize for any inconveniences and delays the customer may have experienced with this case

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer part(s) accommodation leaving him responsible for any trip/labor feesThe customer has accepted our offer and we have set up the serviceWe apologize for any
inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

Complaint: ***
I am rejecting this response because: When Samsung Repcontacted me I felt it was only a formality for them . They initially call only because they need to respond to the Revdex.com. They asked me about the case and they mentioned that a refund had been issued. False With them actually approving and me getting the funds is still a week cycleThat at that point of their call I was still waiting for the funds. Yes, A couple days later which had been day once unit was deemed unrepairable and day from initial phone call that it should have been a easier process I explained to them originally when the Samsung technician deemed the unit unrepairable and I made the initial call with the service ticket number they mentioned I would receive a email in to hrs directing me with the process. I asked them the first day on the first phone call if this is going to be a long process I could just buy a new refrigerator with my own funds and I have the ability to that. Which I was leaning towards so we dont have to live out of an ice box they advised against that at least until I get the email reason being there will be instructions on what to specifically do with the old unit. So I waited hrs which turned to days. I told them they had sold me a Refrigerator that was charged with Butane and I should have been warned of that. That it was not a refrigerant. And it was probably dangerous yes I finally received the funds for the refrigerator only . I still lost close to 1k in roughly in spoiled foods, with my extended warranty and roughly in sales tax and a new delivery fee. That I felt after using this high end refrigerator for only months and it having a 5yrwarranty on the sealed system I should not have lost 1k. Honestly they don't care and I felt after explaining to them they still don't care and did not have any remedies or apologies or any idea's that it was a formality for them to call me. Actually was insulting for taking another minutes on the phone even with them calling because they had nothing to offer.
Regards,
Tubay ***

Complaint: ***
I am rejecting this response because:
The item was received only after I submitted a separate complaint against Prizelogic, the company that fulfills and sends out the headsetsI was able to reach an *** *** on their end, he had the item reshipped to me after the initial shipment was refused by mistake, the shipper name was not recognized and refused back by mistakeI received it yesterday and there is a six game bundle missing, this is part of the promotionI've emailed ***, the software company, numerous timesThe rep, ***, is claiming I am not entitled to the bundle as I am now with ***She was previously provided phone information such as IMEI number, Mac address, phone model, etcShe then turned around and stated I am not supposed to get bundle due to different carrier, I was previously with *** This was not stated in promotion, I need this bundle sent to my *** account, *** to resolve this
Regards,
*** ***

On November I started the process of getting my washer fixed with the current recall of million Samsung washers I scheduled my appt with the website and it was scheduled for 11/ I emailed them on the 18th to verify if they would be coming that day No one returned my message till 11/telling me that my appt would be on 12/ My household is a working household and that doesn't work for us They would contact me the day before with a timeAgain another email was sentI received another email asking for days that would work This recall started in late October and as of now 12/my issue has not been fixed

Samsung has contacted the customer regarding their Gear watchThe customer has been set up for replacementThe Replacement for the device’ information is as
follows: Serial # *** and the tracking # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

When contacting Samsung for support products still within their one year warranty period, and without known physical/liquid damage present would be presumed to be repaired without costHowever, if the product is received into the repair facility with physical/liquid damage present the consumer
would be required to make payment or the product may be returned without repairAs it relates to IMEI *** cracks to the LCD are present and payment would be required to complete repairIn reference to holding the device; once an alert is sent requiring payment the facility typically holds the unit for two business daysIn this case the phone had been held since 2/9/and contact requesting to hold the device was made on 2/13/Agents are only able to submit a request to the repair facility asking to hold the device additional days, this cannot be guaranteedThe request to hold the device was made the same day the unit was processing for outbound shipment and could not be voidedSamsung would be unable to authorize free of charge repair pursuant to the Samsung Standard Limited Warranty which states physical damage is not covered, however, a request to expedite shipment can be made if the consumer so chooses to continue repair with the required paymentWe apologize again for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has contacted the customer regarding their refrigeratorThe customer has been set up for a free of charge repair under transaction # ***We apologize for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have
customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

I have called the number various times, waited on hold endless hours, sent multiple emails and still no responseWith all of this hassle I would like my phone replaced with a brand new one as this has been the worst experience I have ever had with a businessI would expect Samsung would give a higher level of service to their customers as Apple doesIt is a shame they will not stand behind their products and communicate with their consumers when issues arise

Complaint: ***
I am rejecting this response because:Samsung was well aware of the issue but it did took them a long time to address the washers issuesI have been advised to use on a delicate cycle but that cycle would not avert the danger it will be my choice according the Samsung Customer RepsSamsung did not meet the standard safety issue with its customer to take the proper steps and procedures in timely manner to avoid such dangerI was alarmed of the washer issue since October 2016, the first appointment was given was on December 2016, but he was no show and had to reschedule again on December When the technician came to my house he reinforced the machine bracings from plastic to metalHowever the tech did not perform function checks to make sure the machine worked properlyI tried to use after he left I found out that machine would not drain the water because of another malfunction which was assessed by services provided from different companyThe malfunction was wires harness is not passing down electricity to other components i.edrain pump causing water pump need to be replaced.My request was to refund me back for the non use of the machine from October until December which caused unexpected financial burdenFurthermore, $is not enough to cover down what I have spend out of my pocket travelling back and forth between house and Laundromat, I don't live next door of one$it is an insult for what I spend during over and 1/months battling through customer service located overseas has no sympathy or regret to hang up the phone on youThe rebate offered is not reflecting the fair value market of the brand and type of the machine I purchased I purchased the machine from another vendor but Samsung is offering a rebate of lower grade machine using it as a fair value market
Regards,
*** ***