Samsung Electronics America Inc.

Device received on 3/23/
Repair completed and returned to the customer on 3/28/

Upon further review of Mr*** claim, our system shows the gift card has been scheduled to be shipped. Please allow 7-business days after it has been shipped to receive it. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Our files indicate that the customer’s complaint regarding Model # RF217ACWP/XAA has been reviewed an additional time per customer’s rebuttal requestSamsung has consulted with Ms*** regarding her rebuttal complaintWe requested copies of the work orders however Ms*** indicated she is unable to provide themWe have offered to contact the service center regarding the service claims for further review. We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***7. Thank you

Samsung has contacted *** regarding their concernsAs per ***, we do not approve any invalid devicesThe customer was denied due to the device not being valid for the promotionWe apologize for any inconveniences and delays the customer may have experienced with this caseFor
further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through FridayThank you

Our files indicate that the customer’s request regarding his television has been reviewed an additional time per customer rebuttal request We have researched our files as well as the provided information from the customer and found the completed repair that the customer is referencing under service transaction #: 4*** in January as stated We have noted the file with this information and have additional set up the new covered repair under service transaction #: 4***We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday, and refer to case # ***Thank you

Complaint: ***
I am rejecting this response because: Samsung has ALREADY received the return shipment of the TV as of 11/21/16: ***Per their rep, they have a 5-business day window to refund my money and the 10th day was yesterday, 12/5/I still have not received my refund and their handling of this case is unacceptable
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meShould I not receive the compensation check, I will reopen my case
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They had contacted me; but I'm still waiting for the resolutionI'm still working with Samsung to resolve this matter, so I'm not done yetI keep you posted about the new information about this issueThank you
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to the Samsung Galaxy S7, 32GB, (Unlocked), Black Onyx that was delivered but not received The E-Commerce system shows (per the order log) that a Canadian agent initiated an investigation. However, they cannot see any Canadian
information that is submitted to the warehouse E-Commerce started a missing package investigation on 2/27/and will follow up Ms*** once they receive any updates and/or the results of the investigation. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Complaint: ***
I am rejecting this response because:In this latest response, I have not received what I have requested - namely, an explanation of how my damage fits into the category of physical damageInstead, it has been assumed in this offer that the damage is still a result of physical impactI maintain that this damage is a result of defective materials, and have stated my logic and reasons to support this claim in previous correspondenceTherefore I still seek my simple, warranty-guaranteed request of repair or replacement at no additional cost to me.For this reason, I will not accept this offer
Regards,
*** ***

We appreciate your correspondence and allowing Samsung the opportunity to review your claim.Our records indicate you were contacted to retrieve a valid proof of purchase receipt which was submitted.The UPS claim was also submitted and approved and a phone replacement request was madeThe estimated
time for shipment of the replacement is 5-business days via Day Air shipping with signature required.Thank you

Samsung has contacted the customer regarding his Samsung washerSamsung has reviewed the claim regarding a repair needed and we apologize for the delayCurrently, we show an authorized repair partner has accepted the call and they have already been in contact with the customerParts have
been ordered and upon arrival an install appointment will be scheduled with the customerWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***Thank you

Samsung has reviewed Mr*** claim in regards to his Galaxy Tabpro S. Our system shows the agent handling the claim made several attempts to contact Mr*** on 6/21/and again on 6/26/however when they called, someone answered the phone but would not speak. The agent
followed up each call with an email but up to date has not received a reply from Mr***. Please have Mr*** contact the agent if he is still in need of assistance with his claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has reviewed Mr*** complaint in regards to his Note refund. Our system shows a compensation request in the amount of $849.00; reference Txt# *** was submitted on 2/15/for the device. On 2/27/18, a Compensation ReqSubmitted email was sent to Mr
*** email on file, notifying him that the refund has been submitted for final approval. On 3/09/18, a Compensation ReqApproved e-mail was sent to Mr*** notifying him that the refund has been approved as well as a Compensation ReqProcessing e-mail notifying him that the funds is being processed to be issued for payment in the system. Once the compensation/refund has been issued, please allow 7-business days after the check has been mailed to receive itThank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Mr*** complaint in regards to his phone. Our system shows the agent assigned to the claim spoke with Mr*** on 9/11/and apologized for the delay in exchanging the unit. The agent advised Mr*** that the device would be expedited to
be shipped next day via UPS; reference UPS tracking *** which was delivered on 9/12/to the address on file. The agent also expressed to Mr*** that Samsung will utilize his feedback to consider possible changes and enhancement to our current policies and procedures. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has reviewed Ms*** claim in regards to her washer. The agent handling her claim spoke with her on 3/02/and again on 3/06/about the unit. The agent advised her that if her unit was purchased within days of the recall, Samsung would proceed with the refund
However, if it was not purchase within the days, she would only be able to obtain one of the two options for the recall Ms*** was not sure if she made the purchase within the days and would check. The agent sent her the rebate form and advised Ms*** to contact them once she has all her information. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

According to our files, Samsung has contacted the customer regarding his Revdex.com complaintBased off of our customer service records, we show that the shipment has been delivered on January 9, We apologize for any inconveniences and delays the customer may have experienced with
this caseFor further inquiries, please have customer contact Samsung and ask for the E-Commerce department at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday. Thank you

Under the coverage section of the Samsung Standard Limited Warranty we must advise that liquid damage is not coveredIf liquid damage was found during evaluation this may indicate the phone was not properly sealed when in contact with liquid, or the liquid contact was too
severe. Unfortunately, any damage incurred through contact with water or other liquids can, and in most cases will, cause corrosion to the inner workings of the handset. Even when some functionality is retained, it generally happens that the corrosion continues to spread, causing more damage over time.Although warranty clearly states this issue is not covered, Samsung has authorized a one-time free of charge repair.To proceed refer to Service Ticket # ***, and utilize the UPS E-label emailed to *** for return of the product

I have a problem with my case #*** services confirm that it was miss-diagnosis but I still can't get reimbursement from Samsung.First of all, I can't reach Samsung at *** for week because itgoing to Voice mail and nobody call me back. I tried to getreimbursement via Samsung customer service but they decline my request(after consultations with Samsung Corporate Office) without anyexplanations.Best Regard,*** ***