Samsung Electronics America Inc.

Complaint: ***
I am rejecting this response because:
I did in fact choose the option of purchasing a new Samsung unit and did not receive the additional loyalty incentive as stated on the website. I am happy to provide you with the receipt for the new washer if needed but it was submitted with the rebate form I submitted initiallyPlease see the attachment that states: “The second choice is a rebate……Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $toward their new Samsung washer purchase.” And on the last page of the attachment: “Exchange Rebate Samsung will provide an exchange rebate if you choose to purchase a new washer. The exchange rebate amount is based on the manufacturer date and model of your current washerExchange rebate with purchase of Samsung washer: $341.”I received the $but not the loyalty incentive
Regards,
*** ***

According to our files, Samsung has contacted the customer regarding the customer’s unit model # WA422PRHDWR/AABased off of our customer service records, we show that the customer’s refund has been approved and submitted on August 6, The refund process takes approximately 7-
business days from approval to delivery of the checkRefund check has been issued as of August 15, We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM, Monday through Friday and refer to case # ***. Thank you

Complaint: ***
I am rejecting this response because:Samsung did not address my concerns. Please see my original message for context which states that the Samsung washer no longer functions as it was advertised when we bought it. Bedding must be washed on delicates and comes out soaking wet. In addition to a total refund, Samsung will need to refund us $for parts we bought to repair the washer before details of the recall came out. We had to replace the damper assembly because they were bent and put the machine off balance.
Regards,
*** ***

Samsung has contacted the customer to address their concerns regarding their televisionI am reaching out to you from Samsung Office of the President in reference to the Revdex.com Complaint received, regarding your Samsung televisionI am so sorry to read your experience thus far,
and understand you are requesting an exchangePlease know that we will be more than happy to get a tech out there to repair the product, however, we will not be offering an out-right exchange Please let me know if this would be okay to move forward withIf so, would you be able to provide your serial number? We apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries, please have customer contact Samsung at *** between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Thank you for the replacement of the item (that was not delivered)Although I appreciate the replacement of the item I would like it to be known that I am still not satisfied with result but will accept responseI may not have provided a police report, however I did provide a case number directly from FedEx themselvesIf Samsung would have contacted FedEx they would know that the package was declared lost by themIt was a driver issue not mineI have no reason to be dishonest over a $piece of equipmentMaybe next time Samsung will check into things thoroughly (like call FedEx with the case number provided) instead of just checking a tracking number that technically still states that its pendingHowever, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:As of today, I have received the promised product for the price I was guaranteed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:
They were not forthcoming or honest in their business practices regarding this recallMy washer was days old and I was told I'd get a full refund however I got way less than what I spent on either washerSales tax or no, they were not totally honest nor did they disclose the limitations of their refundThey did this to thousands, maybe millions of people, none of us are satisfiedI will going to the Ag and the Cspx
Regards,
*** ***

Samsung has reviewed Ms*** claim in regards to a refund for her microwave. Our system shows a refund request in the amount of $169.59; reference Txt *** was submitted for the unit. The agent who handled the claim received the acceptance document and forwarded
them to the Refunds Deptto process the refund. We apologize for any inconveniences and delays the customer may have experienced with this caseThank you

Samsung has attempted to contact the customer regarding their smart phone on 12/09, 12/and 12/15/2016,Unfortunately, the customer has not been availablePlease have the customer contact us at *** so that we may assist. We apologize for any inconveniences
and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # ***. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To whom this may concern, I do approve the credit that was suppliedI did confirm I placed an order and then received a back order notificationI again contacted Samsung if my order can not be fully completed to advise what is available and in stock as a suitable replacement. out of the items have shippedI hope I do not run into further complications with this process.
Regards,
*** ***

Under the cover section of the Samsung Standard Limited Warranty, Samsung USA is unable to provide repair service for international products.Samsung would be unable to provide any repair service for a resident of Korea, contact would need to be made to Samsung Korea for further assistance

They sent a repair man out last night and replaced the part

Complaint: ***
I am rejecting this response because:
I am wanting the same type of Table that we had purchase. Not a lower type of equipment..Have asked for a tablet closes to the one I have purchased
Regards,
*** ***

Samsung has reviewed Mr*** claim again in regards to his Samsung Galaxy Sedge phone. Our system shows the agent handling Mr*** claim spoke with him and advised him of options to have the device serviced. The options were to either take the device to an ASC (*** ***) near him or send it in for service. Mr*** stated that he could not be without his phone for any period of time and that there was no *** *** near him. Mr*** told the agent that he would not do either options and used *choice words* before disconnecting the call with the agent. No accommodations other than the options presented will be made for this claim. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

Samsung has contacted the customer to address their concerns regarding their Samsung TelevisionWe have offered the customer a free of charge replacement for her broken remoteWe apologize for any inconveniences and delays the customer may have experienced with this caseFor further inquiries,
please have customer contact Samsung at ###-###-#### between the hours of 9AM and 6PM EST, Monday through Friday and refer to case # *** Thank you

I brought a TV that pop and want to blow up in your faceThe popping is so loud it like you can hear it when the tv is shut offThe company wants me to pay for itI think they shouldn't sell a bad product

Thank you for allowing Samsung the opportunity to review your claim. Starting 9/30/our repair center is temporarily holding off units that are determined to be out of warranty by date/condition (liquid/physical damage)As onetime courtesy, we will override your device warranty period
and proceed with onetime free of charge repair. Please utilize a shipping label provided to your email to return your device for serviceYour ticket# is *** for your reference. We apologize again for any inconveniences and delays the customer may have experienced with this case. For further inquiries, please have customer contact Samsung at ###-###-#### between the hours of 9am and 6pm EST Monday thru Friday and refer to claim#***. Thank you

Samsung has reviewed Mrs*** complaint in regards to her Samsung.com order. Our system shows Mrs*** order was cancelled due to the expired friends and family request. A request for a new promotional code was sent and once E-Commerce receives the new code, Mrs*** will be
notified via email. Thank you for being a valued Samsung customer, we apologize for any inconveniences you may have experienced with this case

Samsung has made several attempts to contact Mr*** in regards to his claim for his unit and have been unsuccessful in reaching him. The 1st attempt was a call to the phone number on file ###-###-#### at 5:pm on 2/23/17, leaving a voice message to contact the agent handling his claim
directlyThe 2nd attempt was another call on 3/01/at 5:pm and the 3rd attempt was by email to *** on 3/03/as follows: “Mr***, Thank you for contacting Samsung Electronics, Office of the President, we believe in building quality products and make every effort to meet all customer expectationsSamsung appreciates the opportunity to respond to your concerns, the feedback is always valued I apologize that you have been frustrated by your recent request for service on your ***/AAI have reviewed your history and previous service transactions on fileI can offer a in warranty parts and labor accommodation if repaired through an authorized Samsung service providerI understand that you have requested an exchange of the fridge; however, I will not be able to accommodate your request at this timeSamsung’s one year manufacturer warranty is for serviceWe provide the service to ensure that any issues that arise are taken care of without the customer incurring any cost If wishing to proceed with repair for your ***/AA, please respond so that I can process the service transactionIf you have any additional questions, please do not hesitate to contact me Best Regards, *** *** Up to date, the agent still has not been contacted by Mr*** to proceed with his concerns in his claim. Please have Mr*** respond to the agents email at *** for further assistance. We apologize for any inconveniences and delays the customer may have experienced with this case. Thank you

HelloThank you for allowing Samsung the opportunity to review your inquiry.We do apologize for the repeat repairs you have had to endure, in the process of repairing your tablet. We do regret your symptoms were not repaired during the previous service attempts.
Unfotunately, Samsung cannot speculate the amount of repair attempts it may take to resolve multiple symptoms, but we do ask that we be allowed the opportunity o exhaust all available repiar options. Upon review of your account history, Samsung is able to authorize a brand new replacement SM-P907, upon the return of your original unit (IMEI ***) to Samsung.To complete this exchange a UPS Premailer (empty box) has been requested, and will be delivered tomorrow to the mailing address below. You would need to place the tablet and charger in that box, write the claim ticket # of *** on the outside of the package and drop off the shipment at your local UPS store location (not a drop box). Upon return of the unit to Samsung will overnight the new SM-Pto your home.26We do apologize for any inconvenience this may have caused, and trust the replacement will bring resolution this issue